Desktop Support Specialist
Resume:
Mitchell Corder
Henderson, NV ****2
Phone: 402-***-****
E-mail: *********@*****.***
OBJECTIVE: I am currently looking for a position within IT Desktop Support/ IT Support Specialist roles EDUCATION: Southeast Community College, Lincoln, Nebraska Associate of Applied Science
Computer Information Technology (Network Management Focus) GPA 3.4 on 4.0 scale within CIT program at Southeast Community College Practicum with the Catholic Diocese of Lincoln Schools Total Hours: 90 hours
SKILLS:
Excellent interpersonal and communication skills
Self-starter and motivated to accomplish tasks assumed/assigned
Twenty plus years of progressively responsible customer service
Recognized by previous supervisors for dependability, work accuracy, and interpersonal skills
Adaptability to troubleshooting and problem solve
Proficient with Microsoft Windows operating systems
On-prem Active Directory, Azure management and Intune
Microsoft Exchange management
Microsoft Office 365/Microsoft Teams management
Citrix and IGEL support experience
Cisco CUCM and Unity knowledge and other VOIP systems
Knowledgeable of networking concepts and recent experience within Cisco IOS
Strong skills in PC and peripheral hardware configuration and troubleshooting
Knowledge of Microsoft Deployment Toolkit and Windows Deployment Services
Team planning, management, and reporting
EXPERIENCE:
OPTK Networks March 2023-current
System Administrator
Lincoln, NE
Daily desktop support for computer imaging, deployment, OS/software updates, network diagnosis, troubleshooting and reporting
New employee on and off-boarding procedure development along with the creation and modifications of existing software matrix, standard and procedures
Support for Microsoft Windows/Server environment via VMWare VM
Ethernet cable run, punch-down and terminations as needed for expansion
Planning, testing and purchasing for upcoming projects
Active Directory and Azure user account management/ongoing maintenance
Office 365 user account and licensing management and MFA support
Fortigate Firewall configurations and maintenance as needed
Mimecast email filter management and maintenance
Worked with contractors and vendors for new locations for company expansion
Upgraded a number of users within the Ring Central (VoIP) phone system and learned about the newer models of phones and provisioning Dana F. Cole and Company June 2022- March 2023
Computer Support Specialist
Lincoln, NE
Daily end user desktop support
Basic network diagnosis, troubleshooting and reporting
Support for Microsoft Windows/Server environment
RMA management for warranty status and repairs
Printer management and network configurations
Team collaboration and planning for upcoming projects
Active Directory user account management/ongoing maintenance
Office 365 account management
Sonic Wall Firewall maintenance
Wireless Access Point deployments and maintenance
Baracuda email filter management and maintenance Lincoln Industries February 2021- June 2022
IT Technician II
Lincoln, NE
Desktop hardware support and maintenance deployment
Computer imaging, deployment, updates
Network diagnosis, troubleshooting and reporting
Direct communication with customers supporting desktop needs both hardware and software
Support Microsoft applications and industry specific applications
Reporting and coordination with vendors on warranty status and repairs
Purchasing and inventory
Network printer maintenance and network configurations including Zebra label printers
Team collaboration and planning for upcoming projects
Cisco CUCM and Unity phone management and deployments
Active Directory user account management/ongoing maintenance
MFA/2FA management/support
Train users on new devices and procedures as needed one-on-one Nelnet Inc September 2019 – February 2021
Desktop Support Analyst
Lincoln, NE
Desktop hardware and software support in conjunction with Service Now ticketing system
Assisted with Windows 10 upgrades per on-going project
Digital signage deployment projects and on-going support
Network diagnosis, troubleshooting and reporting
Data entry, auditing and reporting
Support Microsoft applications as well as company specific programs and applications including MacOS support
Reporting and coordination with vendors on warranty status and repairs
Assist with on-hand inventory and organization
Remote assistance with the migration of Windows and Citrix systems pandemic work from home project
Team collaboration and planning for upcoming projects Catholic Diocese of Lincoln Schools March 2013 – September 2019 Education Technology Field Support Specialist
Lincoln, NE
Software and hardware installation (coordinate field support team to provide support for 2400+ computers within the Diocese network)
New desktop, notebook and tablet preparation and deployment
Creation and deployment of system images with a combination of Hyper-V, MDT and WDS
Manage and coordinate a team of support interns each summer performing desktop maintenance and upgrades
Computer hardware/software clean-up,maintenance, and troubleshooting
Hardware warranty resolution as needed
Installation and maintenance of 500+ SMART Boards and NEC projectors
Software deployment and maintenance with remote utilities
Active Directory user account management/ongoing maintenance
New software testing and research
Daily logging of accomplishments, discoveries, and reports
New device testing, evaluation and recommendations for consideration of future use and deployments
Work alongside the Training Specialist and Server Specialist with software and hardware upgrade coordination to ease the transition to newer user environments
New, existing and recycling inventory record keeping and maintenance Sandhills Publishing December 2011- March 2013
IT Support Specialist
Lincoln, NE
Remote tech support assistance for Smart Computing Magazine subscribers
Preparation, setup and deployment of Apple iPad and iPhone for internal users
Hardware deployment of end-user workstations
Software installation for internal users and web-hosted clients
Front-end support for Microsoft Dynamics CRM versions 4.0 and 2011
Hosted Microsoft Exchange Email setup and configurations. Data file management
(.pst, .ost)
Virus removal
Troubleshooting research
After-hours workstation setup and hourly server checks Catholic Diocese of Lincoln July 2010 – December 2011 Education Technology Field Support Intern (part-time) Lincoln, NE
Software and hardware installation (work with a team of 3 to provide support for 2400+ computers within the organization)
New machine preparation and deployment
Remote assistance
Computer clean-up and maintenance
Virus removal
Wireless network troubleshooting
Troubleshooting research
Knowledge base editing and maintenance
New software research
Communication with faculty, staff and location tech contacts Corder Flooring Installation March 2004 – July 2010 Floor Covering Installer
Lincoln, NE
Installation of various types of floor covering
Communication with contractor
Direct communication with customers
Customer service follow-up
Heritage Warranty TPA May 2001 – March 2004
Claims Adjuster
Lincoln, NE
Processed automotive warranty claims
Direct communication with customers and customer representatives
Data entry and auditing
Work with MS Excel and Word
Communication and coordination with third party inspection companies
Consistently met company goals for claims processing HONORS: Dean’s list, Southeast Community College
TR Area Academic Scholarship
SCC Scholars GED Scholarship
Mitchell Corder
331 Skyway Rd
Lincoln, NE 68505
Phone: 402-***-****
E-mail: *********@*****.***
REFERENCES:
Mr. Andrew Hanus
IT Systems Analyst/ Allo Communications
629 N 7th Street
Seward, NE 68434
**********@*****.***
Mr. Justin Bauer
Flooring Installer / Justin’s Floor Covering
9320 Keystone Dr
Lincoln, NE 68516
*******@*******.***
Mr. Adrian Carlson
Powerschool SMS Programmer/ Catholic Diocese of Lincoln Education Technology Office 2501 N. 79th St
Lincoln, NE 68507
******.*.*******@*****.***
Ms. Shannon Miller
Licensed Drug and Alcohol Counselor/ Stepping Stones for Families 427 Eastborough Ln
Lincoln, NE 68505
*********@*****.***
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