Dedicated and detail-oriented Administrative Assistant with a proven track record of efficiently managing office operations and providing exceptional support to executives and teams. Possessing strong organizational and communication skills, I excel in handling administrative tasks, scheduling, and prioritizing responsibilities to ensure smooth workflow. Proficient in utilizing office software and technology to streamline processes and enhance productivity. Known for maintaining confidentiality, handling sensitive information with discretion, and delivering high-quality results in a fast-paced and dynamic work environment. Adept at multitasking, problem-solving, and collaborating with diverse stakeholders to achieve common goals. Seeking to contribute my administrative expertise to a forward-thinking organization that values professionalism and excellence. SKILLS

Quality Assurance

Check Processing

Workflow Optimization

Spreadsheet Management

Database Management

Research

Proposal Writing

Reception Oversight

Office Administration

Expense Reporting

Digital Archiving

Calendar Management

EXPERIENCE

Representative II

Nelnet

Remote customer support through email, chat, and phone. Expertise in company products, ensuring accurate customer assistance. Diagnosed and resolved technical issues, reducing escalations by 15%. Analyzed customer interactions, generated reports, and identified improvement opportunities. Collaborated with cross-functional teams for effective communication. Loan Processor

F.H. Cann & Associates, Inc.

Performed detailed calculations to verify income, assets, liabilities, and other data provided by applicants. Structured loan packages by properly analyzing credit reports, income, and asset documents. Analyzed loan applications and supporting documents to determine eligibility for approval. Responded carefully to customer complaints and swiftly resolved issues by taking appropriate action. Reviewed credit reports and financial information to evaluate creditworthiness of applicants. Underwriting Support

Finance Of America

Collaborate with underwriters to gather and analyze information for the preparation and renewal of insurance policies. Conduct thorough risk assessments by reviewing client documentation and financial statements. Efficiently manage and organize underwriting documentation, ensuring accuracy and completeness. Utilize underwriting software and tools to input data and generate reports for analysis. Communicate effectively with clients, insurance agents, and internal teams to obtain necessary information and clarify any underwriting queries.

Title Curative Specialist

Soloman Edwards, LLC/Contract

Maintained open communication with team members and stakeholders, resulting in successful project outcomes. Achieved cost-savings by developing functional solutions to problems. Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service. Spring, 77379 TX 832-***-**** ad2qx7@r.postjobfree.com 10/2020 to 06/2021

Ann Arbor, MI

12/2013 to 03/2020

Houston, TX

Recognized by management for providing exceptional customer service. Assisted with customer requests and answered questions to improve satisfaction. Loan Coordinator/Jr. Underwriter

Home Point

Assisted with customer requests and answered questions to improve satisfaction. Recognized by management for providing exceptional customer service. Planned and completed group projects, working smoothly with others. Prioritized and organized tasks to efficiently accomplish service goals. Maintained updated knowledge through continuing education and advanced training. Administrative Assistant

Aldine Independent School District

Maintained office supplies inventory by checking stock to determine inventory level, anticipating needed supplies, and placing and expediting orders for supplies.

Coordinated catering services for various functions, including sales trainings and department meetings. Updated system to organize office documentation, maximizing efficiency and increasing productivity. Managed database systems containing customer contact information. Assisted with the planning of special events by arranging catering services, securing venues, and ordering promotional materials.

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