Timothy W. Rook

**** ****** *** *****

Land O Lakes, FL 34639-9014

Cell 813-***-****

ad2qww@r.postjobfree.com

Summary of Qualifications:

Team Building and Development

Accounts Payable

Accounts Receivable

Financial Analysis

Customer Service

Office Management

Collections

Shipping/Receiving

Inventory Control

Data Entry

Video Production

Audio Production

Call Center

Stage Design

Musical Performance

Vocal Performance

Professional Experience:

4/2023 - Present - ADT Multifamily Largo, FL

National Account Coordinator

Manage, train, and support 100+ properties with their alarm and smart community systems to include lock, thermostats and video doorbells. 6/2011 – 12/2014, 3/2019 - 6/2023 2nd Slice Band Ocala, FL Guitarist/Vocals

Provide quality energetic entertainment experience for crowds ranging from local pubs/restaurants to upscale engagements, such as News Years Eve, Weddings and Receptions, Birthday Parties, Galas, and fund raisers 12/2008 – Present Tim Rook: Video/Audio Pruction Land O’ Lakes, FL Bassist, Drummer, Keyboardist, Singer, Audio Tech, Video Tech, Production Manager

Gigging musician

Hire out to churches, private organizations, and festivals First Love Church – Ocala, FL

First Baptist Church – Ocala, FL

River of Life South Campus – Wimauma, FL

Faith Life Church Tampa - Tampa, FL

2/2011 – 06/28/2020 - Faith Life Church Tampa, FL

Music & Technology Director/ Video and Audio Production Plan, staff, and lead congregation in meaningful, intimate worship services Developed a team atmosphere that capitalizes on the strengths of each team member.Incorporated the personalities of each team member into the group dynamic through training to maximize each individual’s contribution. Our mission is to lead people into the presence of Jesus and disarm their defenses through relevant, modern, and anointed music, to prepare their hearts to hear and receive the Word.

Develop, produce, direct, record, and edit weekly and special video and audio productions within the live service

3/2007 – 3/2010 Avaya, Inc Brandon, FLCAR/Customer Account Representative

Recast/Renew

Maintain customers’ service agreements for their phone systems. Correct Fragmented coverage

Sell enhancements to basic coverage such as wire maintenance, remote administration, and/or online training

Software Used: SAP, Siebel, SalesForce.com, CIRR, Outlook, Excel, Word, Right-Fax 9/2006 - 3/2007 Ford Motor Credit Corp. Tampa, FL CSR/Collector Collections: Call center environment in which phone calls are made to customers with passed due accounts using an auto-dialer system called MOSAIXSoftware Used: Debt Manager, Pinnacle, Lending Automotive, Workflow 6/2003 – 8/2006 Quest@Kingsway Seffner, FLMinister of Music Further honed both interpersonal and public speaking communication skills.Developed a team atmosphere that capitalizes on the strengths of each team member.Incorporated the personalities of each team member into the group dynamic through training to maximize each individual’s contribution. 9/2001 – 2/2003 Calvary Fellowship Assembly Plant City, FL Minister of Music

Continued to develop both interpersonal and public speaking communication skills.Develop each team member’s skill level, through training, to maximize the team’s effectivenessManaged a group of volunteers and the resulting group dynamics.Lead the church growth task force, whose purpose was brain- storming, strategizing, developing, and implementing practical plans, for growth. 9/1998 – 9/2001 Family Christian Stores Atlanta, GA Manager Office Management: Scheduling, hiring and firing based on staffing needs - including developing interview processes at store level, developing and implementing job descriptions for all employees

Financial Analysis: Budgeting and forecasting Sales and payroll using current sales trends of the past week, month, quarter, and year; taking into consideration any sales promos, special events, and special large customer purchases Accounts Payable/Receivable: consignment vendors: verified inventory quantities at time of drop-off, paid out weekly or monthly to each vendor based on sales for the time period specified, processed payments on bad debt/checks and documented payments with Home Office bad debt department and a debt collection agency

Inventory Control: Tracked inventory needs daily, weekly, and monthly and ordered product to maintain appropriate inventory levels on items under stocked. If overstocked on items I would work with Home Office product buyers and vendors to adjust levels according to the local needs Data Entry: Processed shipping/receiving, consignment sales, and inventory control, such as returns to vendors and vendor orders on an AS400 platform Shipping/Receiving: Processed deliveries from UPS, FEDEX, and USMAIL for damage or missing packages (80 – 350 packages weekly), processed each order according to computer generated order forms versus the packing slips and/or invoices for accuracy of title and quantity and also for damaged or defective items, made calls to vendors if need to correct any discrepanciesCollections: phone calls to customers with passed due charge accounts and/or bad debt/ checks

Customer Service: Developed a strong sales team while maintaining a balance with an equally strong focus on guest satisfaction.Replicated the successful vertical market division that I had previously developed. This resulted in an additional $30k in sales by the end of the second yearManaged local sales and budgets to corporate standards.Maintained a healthy ratio of payroll to revenue.

(Or-Successfully maintained a positive revenue stream at the store level.) 6/1996 – 9/1998 King’s Way Worship Center Seffner, FL Youth Pastor/ Minister of Music

Developed weekly youth meetings gearing the agenda to the specific needs of today’s youth.Planned and executed monthly youth trips for the purpose of relationship building and personal growth.Coordinated and lead weekly and seasonal music services including writing, producing, and directing music as well as dramatic and technical production

12/1995 – 5/1997 Mission/ TAS Auto Sales Brandon, FL Office Manager Office Management: Managed auto wholesaler’s personnel including secretary, porters, and title runnersAccounts Payable/Receivable: Maintained positive cash flow, tracked expenditures for each car in inventory from purchase to sale, general ledger entries using auto accounting software, processed checks and deposits using Quickbooks Pro software, processed commission based payroll each week and the checks for the employeesInventory Control: tracked location and managed the transportation of inventory to and from auto auctions and/or individual car dealerships using independent trucking firms, professional driving companies, and/or in house personnelData Entry: Daily entries into an auto wholesale inventory/accounting software programCollections: collected outstanding balances on sale drafts through phone calls to dealers, auto auctions, and individualsMaintained $2 million yearly sales cash flow including inventory pickup and delivery scheduling, title transfers, and financial/payroll management

4/1991 – 10/1995 Family Christian Stores Savannah, GA Manager Office Management: Scheduling, hiring and firing based on staffing needs - including developing interview processes at store level, developing and implementing job descriptions for all employeesFinancial Analysis: Budgeting and forecasting Sales and payroll using current sales trends of the past week, month, quarter, and year; taking into consideration any sales promos, special events, and special large customer purchasesAccounts Payable/Receivable: consignment vendors: verified inventory quantities at time of drop-off, paid out weekly or monthly to each vendor based on sales for the time period specified, processed payments on bad debt/checks and documented payments with Home Office bad debt department and a debt collection agencyInventory Control: Tracked inventory needs daily, weekly, and monthly and ordered product to maintain appropriate inventory levels on items under stocked. If overstocked on items I would work with Home Office product buyers and vendors to adjust levels according to the local needsData Entry: Processed shipping/receiving, consignment sales, and inventory control, such as returns to vendors and vendor orders on an AS400 platformShipping/Receiving: Processed deliveries from UPS, FEDEX, and USMAIL for damage or missing packages (80 – 350 packages weekly), processed each order according to computer generated order forms versus the packing slips and/or invoices for accuracy of title and quantity and also for damaged or defective items, made calls to vendors if need to correct any discrepanciesCollections: phone calls to customers with passed due charge accounts and/or bad debt/checksCustomer Service: Developed a strong sales team while maintaining a balance with an equally strong focus on guest satisfaction.Consistently increased sales, resulting in a 21% increase over a three- year period.Designed and implemented a new vertical market division focusing on the church business sector. This resulted in an additional $30k in sales by the end of the second yearManaged local sales and budgets to corporate standards.Maintained a healthy ratio of payroll to revenue. (Or-Successfully maintained a positive revenue stream at the store level.) Reason for Lapse in Professional Employment:

There was a lapse in my professional employment status from 2003 to 2006 due to a decision my spouse and I made to exchange our existing rolls. I became a stay at home husband and Dad and she obtained employment with the Hillsborough County Sheriff’s Office as a deputy.

Education:

AA – Liberal Arts/ Music Education

Hillsborough Community College Tampa, FL

Current GPA – 3.62

6/1986 Armwood Senior High Seffner, FLGraduated with a 3.87GPA Interests:

Leadership growth, influencing people for the benefit of others, music production, and building relationships for future growth opportunities Computer Skills:

AS400, Lotus123, Word Perfect, MS Word, Excel, Power Point, Front Page, Outlook, Windows 2000 & XP, MS Money, QuickBooks Pro, Debt Manager, Pinnacle, Lending Automotive, Workflow, SAP, Siebel, SalesForce.com, CIRR, Right-Fax, Adobe Premier/Photoshop Elements, Cubase LE, Reason 5.0

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