MADHAN RAJU

Charlotte NC 704-***-**** ad2qwu@r.postjobfree.com

PROFILE SUMMARY

Seasoned QA Lead hands on with a proven track record in implementing robust quality assurance processes. Expertise in leading cross-functional teams, developing comprehensive test strategies, and ensuring adherence to industry standards. Adept at driving efficiency, optimizing testing methodologies, and delivering high- quality software products on schedule. Accomplished QA Lead with a successful history of implementing meticulous test plans, managing testing teams, and overseeing end-to-end quality assurance processes. Proficient in defect identification and resolution, ensuring the highest product standards. Committed to fostering collaborative environments, promoting continuous improvement, and achieving testing objectives with precision.

TECHNICAL SKILLS

• SQL, Java, VB, Perl, Python

• Selenium, UFT, SOAP UI, eggplant, silk test,

Silk Performer, TWS, ADO, Clarity, Browser

stack, Post man, Hammer, CYARA, Splunk,

Tosca, Automation Anywhere, Blue Prism,

JIRA, Qtest

• Windows 98/2000/XP/03/08, Linux, UNIX, Sun

Solaris 10, Mainframes OS/390.

• MYSQL, Informix, Novell eDir, Microsoft

LDS, Oracle, DB2, Mongo DB

• Wire shark, packet storm, VE Desktop client.

CERTIFICATION

· ISTQB Certified

· Azure Cloud AZ 900 - Microsoft

· AI/ML Business Analysis – MIT (Massachusetts institute of Technology).

· Project Management – PMI

· Lambdatest Test Automation - Selenium

· Tosca Automation Specialist AS1 & AS2 – Tricentis

· Robotic Process Automation – Blue Prism, Automation Anywhere

· GitHub Professional Certificate - GitHub

· Devops: Continuous Delivery/Continuous Integration – NASBA

· Project Management - Microsoft

WORK EXPERIENCE

Lead QA Engineer - Humana 11/2022 to Current

HealthCare Charlotte, NC

• Steer State-Side Testing for the Medicaid Program.

• Lead Test Automation Effort Digital Enrollment Platform upgrade.

• Databricks, MongoDB and API testing using Postman. Proficient with POSTMAN and RESTFul API using RESTAssured Dependency for Web Services testing.

• Writing test cases on ATDD and TDD using agile methodologies.

• Test Execution in Tosca.

• QA test Automation CYARA and call routing validation.

• Drive Quality Modernization by creating Research article on Predictive Analytics, Shift Left methodology, and the implementation of a BDD framework and Performance testing.

• Promote Quality Enablement, including RPA, and provide support for various tools. QA Lead – TIAA 08/2017 to 11/2022

IVR Technology Group, Banking, Wealth Management Charlotte, NC, NC

• Oversee hands-on testing of IVR systems and lead a QA team specializing in IVR testing.

• Utilize Hammer Call Master by Empirix for Automation Testing, subsequently transitioning to Cyara Automation for execution.

• Develop and implement a comprehensive Regression suite, automating customer transactions with DTMF and Voice input and Lead Automation effort Cyara.

• Perform call flow analysis, call routing, reporting, and analytics in Genesis Cloud CX IVR.

• Validate agents using Avaya One Ex and WWE, conduct end-to-end testing of IVR applications, and validate APIs using tools like Postman and Splunk.

• Devise scalable solutions for functional QA teams, streamlining daily operations and accelerating testing processes to enhance product reliability and automate End to End applications selenium.

• Develop test plans, conduct database validation, design SQL queries, utilize DataStage and Autosys for batch job execution, and perform ETL validation.

UAT Lead - Verizon 11/2016 to 07/2017

Device Testing Morristown, NJ, NJ

• Conducted hands-on UAT testing within Digital Operations.

• Tested content on live production sites and performed real-time mobile application testing on various devices.

• Specialized in validating personalization and analytics of inbound traffic, utilizing Adobe targeted tools.

• Actively participated in the strategy, creation, production, release, and analytics phases.

• Executed testing across multiple platforms, including desktop, tablet, mobile, and browser stack. SDLC SME, Release Manager, Test Manager - MetLife 05/2012 to 11/2016 Investments, Lending Morristown, NJ., NJ

• Led Quality Engineering efforts, overseeing testing of trading flows between upstream and downstream systems.

• Multi-faceted roles including Release Manager and PMO office responsibilities, involving Clarity and MPPM training for managers and AD Managers.

• Automation Investment Management applications.

• Demonstrated comprehensive understanding of end-to-end flows and validation in data warehousing and batch jobs environments.

• Acquired knowledge in derivative applications (Murex, Calypso), data environment (Markit EDM), and trading environment (Blackrock platform).

• Served as SDLC subject matter expert, leading phase gate reviews, sign-off coordination, and release management activities, including deployment planning and scheduling. Test Lead – Express Scripts 12/2011 to 05/2012

Healthcare, PBM Franklin Lakes, NJ

• Led test strategy development and coordinated offshore activities as a Test Lead.

• Planned and managed joint/partner testing efforts across various vendors.

• Created and maintained project backlog documentation, ensuring comprehensive reporting.

• Conducted sprint-end demos and executed Integration, System, Regression, and Smoke testing, including end-to-end validation of application functionality.

• Represented the Design team in presenting design and construction permits to the SOA governance board, overseeing testing of services at the abstract and orchestration levels. Test Automation Lead - Sezmi Corp 09/2011 to 12/2011 MediaMath Sezmi Corp, Belmont, CA

• Spearheaded test Automation strategy development and offshore coordination as a Test Lead.

• Orchestrated and supervised joint/partner testing initiatives with diverse vendors.

• API Automation in Content Management.

• Developed and maintained project backlog documentation, ensuring comprehensive reporting.

• Conducted sprint-end demonstrations and executed Integration, System, Regression, and Smoke testing, overseeing end-to-end validation of application functionality.

• Represented the Design team in presenting design and construction permits to the SOA governance board, managing testing of services at abstract and orchestration levels. QA/Sustaining Engineer – IPC Systems 10/2006 to 09/2011 Telecom/VOIP Fairfield, CT

• Developed disaster recovery scenario plans to ensure business continuity.

• Implemented performance monitors to capture CPU and Memory utilization data.

• Created database validation scripts for dynamic alarm comparisons in Informix/MySQL environments.

• Collaborated with Tech Pub to craft administration guides.

• Automation shell scripting, Performance testing load runner.

• Applied a proactive approach to testing, addressing field issues collaboratively with sustaining and development engineers, and executing automated regression for each build from SCM. QA Analyst - Birlasoft 12/2003 to 09/2006

Banking Chennai, IND

• Conducted end-to-end testing for web and mobile apps, identifying and documenting defects.

• Led testing for critical financial software applications. Managed a robust regression testing suite, reducing manual efforts.

• Conducted system, integration, and regression testing for healthcare software.

• Conducted manual and automated testing for mobile applications.

• Developed and executed test plans based on user stories.

• Collaborated with UX/UI designers for improved user experience. EDUCATION

Bachelor of Engineering: Electrical Engineering

Madras University Chennai

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