Mercedes Cusell, SHRM-SCP

Palm Beach Gardens, FL

ad2qwe@r.postjobfree.com

561-***-****

PROFESSIONAL OVERVIEW

Strategic Human Resources Leader with over 15 years’ of progressive team management experience. Proven track record in leading human resources teams that support and drive the organization’s strategies, goals and initiatives.

Serves as strategic business partner to senior management on all matters relating to HR. Strong proven interpersonal and conflict resolution skills; thrives in fast-paced environment with strong leadership, analytical and problem-solving skills.

Talent Acquisition Diversity and Inclusion HR Policy

Team Leadership Organizational Development Compensation & Benefits

HR Best Practices Employee Relations Onboarding Processes EXPERIENCE

MAX HOME INSPECTIONS, Davie, FL 01/2017 – Present

Director of Human Resources

Max Home Inspections was a startup company with 7 employees in 2017 and now employs over 600 associates in Florida and Texas

As the Human Resources Director, I played a vital role in the rapid growth of the company from day one as part of a key leadership team that created and implemented SOP’s

Managed a leadership team of 6 managers, providing guidance to senior management regarding core HR functions

Provide HR expertise in major organizational development roll-out, systems implementation

(ADP, Gusto, QuickBooks), restructures, etc.

Managed the employee relations activities for over 600 employees in Florida and Texas

Developed and implemented a Performance Management program company wide

Created a talent acquisition function responsible for hiring wide spectrum of talent, from senior level executives to front line employees

Manage HR functions, including, performance management, compensation, benefits, new employee orientation, training and development

Serve as expert in the mediation of conflict resolution for management team

Facilitate organizational development efforts to include succession planning, development planning, goal setting, and performance management

Create workforce engagement, employee effectiveness and employee relations strategies

Work with management to implement key performance metrics and the use of data analytics to assist leaders in making important workforce planning and staffing decisions HOLLANDER & ASSOCIATES LAW FIRM, West Palm Beach, FL 01/2011 – 12/2016 HR Business Partner

Analyzed compensation and benefits policies to develop modifications and establish programs

Developed organizational filing systems for correspondence, communications, and reports

Supported recruitment of new employees by supplying key job information, including organizational policies, job duties and employment benefits.

Established consistent and standardized onboarding process and managed all activities

Identified and implemented process improvement solutions

Supported the recruiting process and interviewed prospective personnel

Managed the administration of benefits and retirement programs, including medical, dental, vision, life insurance, disability and COBRA

Answered team member questions and acted as the liaison between employees and benefit vendors; advised employees on eligibility, coverage and other benefit questions

Processed new-hire benefit enrollments and updated employee records in HRIS

Reported employee terminations to ensure that COBRA notifications are sent out on time.

Effectively interpreted FMLA and ADA s as they relate to leaves of absences/disabilities

Identified staffing and recruiting needs while applying best practices for talent acquisition

Created and administered orientation and sensitivity training LEWIS LONGMAN WALKER, West Palm Beach, FL 01/2006 – 12/2011 Law Firm Administrator/HR Director

Performed Human Resources functions including personnel file maintenance, benefits administration, payroll management, PTO tracking, and personnel policy implementation

Managed recruitment activities and onboarding of new team members

Managed the firm’s fixed assets office equipment such as computer systems, phone systems and other company-issued property

Managed vendor negotiation and selection, supervises vendor charges and maintained relationships with vendors

Managed financial systems including time-tracking, bookkeeping, billing, AP/AR, and expense management

Ensured firm’s business systems and processes are fully documented and followed

Maintained the firm’s contact lists ensuring information is up-to-date and well organized

Documented and monitored flow of work from client intake to billing and collection, as well as takes corrective action as needed to resolve workflow issues MEMBERSHIPS

SHRM Toastmaster EOS

Heartmath Masterminds

EDUCATION & CERTIFICATIONS

Florida Atlantic University - Boca Raton, FL, 2000 - 2004 Bachelor of Science in Business Administration and Human Resource Management SHRM – Senior Certified Professional, 2008

LANGUAGES

Fully Bi-lingual - English & Spanish

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