Front Desk Service Representative
Resume:
Britney Hopkins
Ocala, FL ***** *************@*****.*** +1-352-***-****
Work Experience
Assistant General Manager
Best Western Plus - Leesburg, FL
April 2023 to Present
Prepare schedules for front desk staff. Serve as first point of contact for guests and staff. Prepare monthly inventory. Ensure front desk numbers are accurate. Ensure guest happiness. Manage and train front desk staff to be successful in their position. Introduce and carry out new policies and ideas. Handle guest complaint or issue, handle staff complaint or issue. Ensure safety for guests and staff.
Front Desk Manager
Holiday Inn Express and Suites - Lady Lake, FL November 2022 to May 2023
Prepare schedules for front desk staff. Serve as first point of contact for guests and staff. Prepare monthly inventory. Ensure front desk numbers are accurate. Ensure guest happiness. Manage and train front desk staff to be successful in their position. Introduce and carry out new policies and ideas. Handle guest complaint or issue, handle staff complaint or issue. Ensure safety for guests and staff.
Guest Service Representative
RealTruck - Ocala, FL
December 2021 to November 2022
Take incoming calls to help customers with previous orders. Assist callers with concerns regarding orders placed for truck/car parts/accessories.
Customer Service Representative
West Shore Home - Ocala, FL
March 2020 to October 2021
Take incoming calls and make outgoing calls to customers wanting to set appointments for remodeling projects. Take personal info and information pertaining to project.
Administrative Assistant/Receptionist
Jet Medical Center - Ocala, FL
January 2020 to March 2020
Welcomed and greeted patients and visitors. Input Personal Data Information for patients. Set appointments in person or via telephone. Input patient notes and diagnoses per Dr. for each patient for billing reasons.
Responsible for patient accounts.
Verify patient identity by obtaining, recording, and updating personal and financial information. Responsible for maintaining confidentiality of personal and financial information. Completed exit and next appointment paperwork for each patient.
Fulfillment Associate
Chewy - Ocala, FL
October 2018 to December 2019
Order picking for customers.
Lifting up to 75 lbs. per item picked Labeling, replenishing, box making.
Loading/unloading trailers, moving stowed product to various locations utilizing a Machinery. Fulfill and organize orders to ensure customer delivery process is efficient and accurate.
Front Desk Clerk
HDG Hotels - Ocala, FL
March 2017 to October 2018
Serve as initial point of contact, schedule reservations, answer phones, and check guests in and out. Respond to guest requests and questions in a professional and courteous manner. • Enter accurate data utilizing the hotel reservations system. Process financial transactions.
Assistant Store Manager / Customer Service
Martin Oil Gas Station - Ocala, FL December 2007 to January 2017
Interacted with customers in a positive manner.
Processed retail transactions, accepted payments, answered phones, and stocked shelves.
Demonstrated high level of customer service.
Worked as a team member to ensure customers received the best possible service.
Followed all policies as they related to customer confidentiality.
Kept neat, accurate and current records, created schedules, prepared bank deposits, and opened and closed the store.
Ensured a clean, organized and efficient establishment.
Customer Service Representative (Inbound Call Center)
SITEL - Ocala, FL
July 2015 to August 2016
Able to confront issues and make sound business decisions.
Worked as a member of a team in order to achieve success as a company.
Communicated via inbound calls with assigned customers.
Supported the other CSRs if they were not available to service their customers. * Assisted client with orders, accounts, products or issues.
Patient Care Technician/Medical Assistant
DaVita - Ocala, FL
April 2014 to July 2015
Assisted patients with dialysis treatments.
Greet patients, monitor patient flow
Experienced using EMR's
Verifies patient information by interviewing patient; recording medical history
Constantly monitored patient's vitals to include blood pressure, weight, fluid and heart rate. * Completed admission and discharge paperwork for each patient.
Front Desk Manager
Best Western Hotel - Ocala, FL
November 2007 to January 2014
Served as first line of customer service for the property.
Checked guests in and out, assigned rooms and answered guests' questions on hotel services and other matters.
Reported problems with guest rooms or public areas to the housekeeping or maintenance staff.
Placed orders to vendors to ensure the standards were met.
Responsible for up to 20 employees at one time.
Responsible for proper scheduling of staff members, along with duties to make sure hotel was in Brand Standards.
Education
Associate of Science degree in Healthcare Management
Ultimate Medical Academy - Tampa, FL
June 2017 to November 2018
High school diploma
Forest High School - Ocala, FL, US 2004
Skills
•Front Desk
•Vital Signs
•Dialysis Experience
•Leadership
•Order Picking
•EMR Systems
•Dialysis Experience
•Human Resources (1 year) Payroll (1 year) HR (2 years) Employee Relations (10+ years) Microsoft
Office (10+ years) Microsoft Word Microsoft PowerPoint Administrative Assistant (10+ years)
Receptionist (10+ years) Scheduling (10+ years) Clerical (10+ years) Time Management (10+ years) Outlook Billing (1 year) Data Entry Excel Filing
•Management
•Laboratory Experience
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