Dan Satterley

Desktop Support Technician

Mooresville, NC 28115

ad2qvo@r.postjobfree.com

+1-704-***-****

Work Experience

Professional Auto Detailer/Owner

It's A Matter Of Details - Mooresville, NC

June 2020 to Present

• Professional detailer for all types of vehicles including high end/exotic cars & luxury diesel pusher RVs.

• Polishing, paint correction, coatings, new vehicle/RV prep.

• Use of professional products from Carpro.

Senior Desktop Support Technician

Ingersoll-Rand - Davidson, NC

March 2014 to March 2020

• Supported 2000 end users over 5 buildings on campus using Remedy ticketing system.

• Full Dell hardware support, repaired mostly laptops and some desktop computers (ordering and replacing faulty parts under warranty from Dell.

• Installation and support of all company software, based off of Windows 7 & 10.

• Rolled out new IT equipment and Cisco IP phones.

• Worked on company Android & Apple mobile devices (setting up and troubleshooting. IT Manager

Lake Norman Benefits, Inc. - Mooresville, NC

January 2013 to February 2014

Responsibilities

• Provided full technical support for all company employees and their computer equipment/ software

(desktops & laptops).

• Monitoring and troubleshooting network equipment in office, including switches and printers. Maintained Toshiba and HP network printers, including Toner, address books, and resolved any physical issues with the printers.

• Acted as the Exchange administrator via a hosted Exchange server. Created new Exchange accounts for new users, managed existing accounts and all distribution lists in the Global Address List. Monitored proper function of hosted Exchange server and contacted/worked with the proper people to troubleshoot any issues that many have arisen with the Exchange server.

• Supported VOIP Polycom phone system and provided administration for all phones. Setup voice mailboxes as well as configure all settings related to proper phone system functionality.

• Setup and troubleshooting of company mobile devices (Android/Apple phones & tablets). Desktop Support Technician

Manheim Auto Auctions - Statesville, NC

December 2011 to December 2012

Provide technical support for all employees onsite at auto auction location in Statesville, NC.

• Use BMC Remedy ticketing system for user requests/issues. Keep in contact with the customer for updates on all open tickets as well as manage own ticket queue.

• Install all hardware and software on desktops and Panasonic Tough Book laptops (Reimages).

• Microsoft Windows Active directory administration and troubleshoot network connectivity issues.

• IBM AS/400 installation, password administration, and troubleshoot all issues pertaining to AS/400.

• Perform Microsoft Windows XP to Microsoft Windows 7 migration for all desktop and laptops computers on site at the auction.

• Perform routine maintenance of all desktop and laptop computers including software updates/ upgrades.

• Microsoft Outlook 2007 and 2010 support including troubleshooting and installation.

• Setup Google Android Mobile phones and tablets. Troubleshoot any issues relating to these devices as well as training users how to use them.

• Setup Apple iphone mobile phones and ipad tablets. Troubleshoot any issues relating to these devices as well as training users how to use them.

• Occasionally travel to offsite auctions to provide full technical computer support. PC Technician

Computers Repairs by Dan - Mooresville, NC

October 2007 to December 2011

Performed full service repairs for desktop and laptop computers, as well as troubleshoot all issues. Performed laptop screen and inverter board repairs. Added new hardware including hard drives, memory, and replaced laptop keyboards.

• Hardware/software repairs including full Microsoft Windows XP/Microsoft Windows 7 reinstalls/ reimages.

• Installed and configured new software including training on how to use.

• Performed Microsoft Outlook 2007 and 2010 installations and troubleshooting.

• Virus removals and full PC cleanups.

• Onsite repairs and training for customers involving software and hardware.

• Purchased new hardware and software for clients. Setup new desktop and laptop computers as well as performed training on how to use new hardware and software.

• Purchased and installed/setup new printers/scanners. Trained clients on how to use hardware. Help Desk / Desktop Technician

Estee Lauder - Melville, NY

September 2000 to May 2006

Provided technical support via phone and desk side to all of the company's employees, approximately 5000 users.

• Provided support via phone via the helpdesk and then moved over to desktop support/hands on for 4 local offices. Also provided support and administration via e-mail and faxed requests from company users.

• Used Heat helpdesk ticketing system. Was responsible for all tickets assigned to me and tracked status of open tickets including constant customer contact for updates.

• Microsoft Windows 98, Microsoft Windows NT Workstation 4.0, & Microsoft Windows 2000, Microsoft Windows XP Professional, Microsoft Outlook/Exchange 98/XP/2003, Novell (Netware 5.0 administration and connectivity), Microsoft Windows Network Domain(Windows Active Directory Administration), and Microsoft Office 97/2000/XP, and 2003.

• Extensive troubleshooting of all software and hardware problems.

• Troubleshoot remote/field laptops with VPN connections and Citrix Winframe.

• Installed and configured hardware/software for PC's and laptops. Installed and setup local as well as network printers for users.

• Setup RIM Blackberry Mobile devices for company users as well as troubleshooting of the mobile devices.

• Trained users on how to use company software.

• Involved in Microsoft Windows 98 to Microsoft Windows XP migration for company desktop and laptop computers. Also trained users how to use Microsoft Windows XP. Help Desk / Desktop Support Specialist

Price Waterhouse Coopers - Melville, NY

July 1998 to August 2000

Responsibilities included determination and resolution of system problems affecting productivity, provided technical support for all systems and projects for all employees of Price Waterhouse Coopers globally concerning hardware and software.

• Provided support via phone and desktop (hands on/on-site).

• Work experience includes: Extensive troubleshooting and support for laptops/desktops using: Lotus Notes/Domino 4.5 and 4.6, Microsoft Windows 3.1,/95/98, TCP/IP, OS/2 Version 3.0, Microsoft Office 97/2000, and Shiva remote dial-in access.

• Entered all requests/issues into a proprietary ticketing system in a Lotus Notes Database.

• Troubleshooting of Microsoft Windows NT and Novell connectivity issues.

• Installed and configured hardware/software for Price Waterhouse Coopers laptop and desktop computers. Troubleshooting/Installation of local and network printers for users. Education

Bachelor of Science in Computer Information Systems Dowling College - Oakdale, NY

May 1998

Skills

• Driving

• Customer service

Additional Information

Technical Summary:

CLS (Certified Lotus Specialist): Lotus Notes Systems Administration 4.5. Software: Lotus Notes/Domino 4.5, 4.6, and 5.0, Microsoft Windows 98, Microsoft Windows NT Server and Workstation 4.0, Microsoft Windows 2000, Microsoft Windows XP Professional, Microsoft Windows Vista, Microsoft Windows 7 & Microsoft Windows 8 (8.1), Novell Netware 5, TCP/IP, OS/2 Version 3.0, Microsoft Office 2007 and 2010, Microsoft Outlook/Exchange 2003, 2007, and 2010, Nortel Networks VPN, AS/400, Oracle, Citrix Winframe, Heat Ticketing/Tracking system, and BMC Remedy Ticketing/ Tracking system.

Hardware: Microsoft Windows based desktops and laptops, network and local printers (HP, Lexmark, Brother, etc.), Google Android based smart phones/tablets, Apple iphone/ipad devices and RIM Blackberry smart phones.

Contact this candidate