Branch Operations Agricultural Economics
Resume:
NKECHI CATHERINE CHIEDU
**** **** ***** ****, (Apt 2051)
Watauga, TX 76137
Phone: 817-***-****
Email: *****.******@*****.***
Objective
A result oriented professional with over 13 (Thirteen) years in the banking industry to include years of experience in fund transfers, branch operations, supervision, Cost Management, and unequalled strong organizational, communication, and interpersonal skills.
Education:
ENUGU STATE UNIVERSITY OF SCIENCE AND TECHNOLOGY, ENUGU STATE, NIGERIA
Master’s Degree (2012)
GPA: 3.56 of a maximum 4.0
Major: Business Administration
DELTA STATE UNIVERSITY ABRAKA, DELTA STATE, NIGERIA
Master’s Degree (2007)
GPA: 3.56 of a maximum 4.0
Major: Agricultural Economics
DELTA STATE UNIVERSITY ABRAKA, DELTA STATE, NIGERIA
Bachelor’s Degree with Honors (2000)
GPA: 3.81 of maximum 4.0
Major: Agricultural Economics and Extension Services
Note: All results evaluated to United State of America grading /credits
Work Experience:
Ryka Logistics Inc. Nov 2017-Date
2601 hawco Dr
Grand Praire,TX 75051
Position : Dispatch
Obi Transport Inc. Sep 2018-Date
8819 Sage Place Dr
Houston,Tx 77071
Position:Dispatch
Multichiez Logistics May2017-Jan 2019
6728 park Vista Blvd Apt 2501
Watauga Tx 76137
Position/Dispatch
Zenith Bank PLC, Nigeria (02/2003 – 04/2010)
Position: Head, Funds Transfer
Processing of funds transfer request between accounts and interbank
Receiving and processing of inward and outward checks
Preparation of bank reconciliation statements
Payment and preparation of Tax remittance
Preparation of monthly proof of fixed assets
Booking of loans and fixed deposits
Posting of expense into General Ledger, through phoenix account software
General monthly reconciliation for general ledger accounts
Processing of inward credit for customers collections
Zenith Bank PLC, Nigeria (04/2010 – 11/2016)
Position: Head of Branch Operations/Assistant Branch Manager
Planned and directed branch operations.
Analyze, reconcile, and resolve problems and discrepancies related to customers’ accounts.
Ensure cash and other negotiable instruments are handled properly.
Perform platform banking functions and problem solving on customers transactions
Branch office vault opening, closing and balancing procedures.
Branch office and ATM vault custodian.
Conducted/supervised direct reports and performance review.
Undertakes performance evaluations, establish performance parameters, gauge employee personal target and coach staff for any improvement/address performance deficiencies.
Customer service,support and Policy implementation.
Monitors compliance to organization policies
Coordinates cash in transit security and prompt delivery
Ensures accurate processes to assist customers with financial goals and also meet organization goals/target.
Report generation and analysis.
Financial records processing.
Operations management.
Coordinates activities of branch/zonal supervisors and cash in transit logistics.
Personal Skills:
My personal skills include but are not limited to: excellent interpersonal and peoples management skills through rapport, trust, and diplomacy. I have experience and confident in public speaking, computer operations to include excel and Microsoft office, adaptable to change and new technologies, time management, background in leadership, supervision and customer service.Sales, excellent and effective oral and written communication, detail oriented, critical thinking, active listening and organizational planning. I am ready to put my skills to use in your organization immediately.
I had the passion but could not taking up my first career in healthcare because of financial reason . But recently inspired by how my care to sick members of my family and mostly aged parents brings them comfort and smiles, I decided to take it up.
Achievements and Awards
Achieved an excellent teller drawer balancing record of zero shortages or overages over a period through error reporting register and staff motivations.
Educated customers on e-banking services offerings and mobile apps. Helped account holder access technology to enhance banking convenience via multiple self-service channels.
Selected as zonal Head of Operations (HOP) and compliance officer for weekly reporting of performances of thirteen (13) HOP and their branches using key performing indexes.
Controlled branch cost by reduction with 20% over three consecutive months through monitoring on the site observation and expense registers.
Recognized by the zonal management for contributing to the growth of the branch for 2014 financial year
Best funds transfer staff for the Managing Director award for the east Business focus group in 2003.
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