Customer Service Delivery Driver
Resume:
Christina Martin
Customer Service, and Manufacturing
Lafayette, TN 37083
*.******@*****.***
Experienced customer service representative that brings enthusiasm, dedicated and an experienced work ethic. Energetic, outgoing, and dedicated to customers and co-workers. To apply my skills in customer services and management. Supportive team player dedicated to customers, processes, and effectively resolving issues. Proven ability to establish clients and solicit for products. Strong management and prioritize abilities. Work well under high pressure. Authorized to work in the US for any employer
Work Experience
Machine Operator
WestRock - Gallatin, TN
October 2020 to October 2022
Equipment operator, lead, assembly
• Experienced in physical assembly
• Operated manual machining for assembling injection
• Oversaw work orders
• Performed daily and weekly safe set and shut-down activities
• Performed periodic spot checks
• Safely maintained activity logs
• Trained new hires to maintain production tasks
• Keen attention to detail
• Operated various machinery
CNA - Certified Nursing Assistant
The Pavilion senior living - Lebanon, TN
October 2017 to April 2019
Assisted in daily living skills. Assisted residents in activities. Charting all daily activities, weight checks, blood sugar checks..
Driver
Uber
January 2017 to December 2017
Transporting persons from one destination to another Teacher
Hats, habilitation and training services
July 2017 to October 2017
Helped with supervising adults with mental disabilities. Teaching them skills to be able to participate in daily living and working. Took them on outings. Drove van, F endorsed. Delivery driver
Fed ex
October 2016 to December 2016
Seasonal temp. Delivery driver. F endorsed. Scanning packages, loading, unloading, delivering on time. CNA - Certified Nursing Assistant
Quality Center for Rehabilitation and Healing
August 2015 to October 2016
Assisted in daily living for residents. Bathing, dressing, feeding, changing under garments. Weight checks, range of motion, walking residents. Blood pressure checks, colostomy changes. Urine output. Certified Nurse's Aide
Palace Care and Rehab-CNT - Red Boiling Springs, TN 2013 to 2014
2013-2014
• Dressing,
• Bathing and skin care
• Feeding
• Mouth and hair care
• Making beds
• Toileting assistance and catheter care
• Bowel and bladder care
• Taking vital signs (blood pressure, pulse, etc)
• Helping patients walk
• Assisting with range-of-motion exercises
• Helping wheelchair-bound patients using safe patient handling devices
• Turning and positioning bedridden patients regularly
• Reporting all changes to the nurse
• Safety awareness
• Observing, reporting and documentation
• 0Post-mortem care
Scheduling staff
Motel 6 - Pigeon Forge, TN
2009 to 2010
2009-2010
• Dealing with suppliers of linen, cleaning materials and guest supplies, such as soap, shampoo, etc.
• Controlling supply costs, as well as laundry, maintenance and wages
• Scheduling staff
• Overseeing stock, budgets and other paperwork, such as maintenance reports and safety audits
• Ensuring lost property is kept safely and returned to its owner
• Possibly overseeing supervisors and linen room and cleaning supplies staff
• An awareness of green issues
• Strong customer service skills
• Used computer programs such as Microsoft word, PowerPoint and excel Sales Associate
K-Mart
2001 to 2003
• Listen and respond to customers' needs and concerns
• Provide information about products and services
• Take orders, determine charges, and oversee billing or payments
• Review or make changes to customer accounts
• Handle returns or complaints
• Record details of customer contacts and actions taken
• Research answers or solutions as needed
• Refer customers to supervisors, managers, or others who can help
• Work well under high amount of pressure
• Used Microsoft word and Excel
Customer Service
Inland Convenient Store
2000 to 2001
A friendly, relaxing demeanor, courteousness and quick service will help get repeat customers.
• Stamina: Long, busy days on your feet are the trademark of this job.
• Teamwork: Shift leaders are part of a team. You will be working with others to make a great dining experience. Being a team player is essential.
Education
GED
Vol State College
2013
Nursing Licenses
CRNA
Expires: January 2018
State: TN
Skills
• customer service (3 years)
• excel (3 years)
• PowerPoint (2 years)
• RECEPTIONIST (3 years)
• RETAIL SALES (3 years)
• CNA
• Catheter Care
• Vital Signs
• Nursing
• Home Care
• Laundry
• Meal Preparation
• Caregiving
• Patient Care
• Alzheimer's Care
• Infection Control Training
• Cleaning Experience
• Hospice Care
• Tube Feeding
• Conflict Management
• Dementia Care
• Memory Care
Assessments
Supervisory Skills: Motivating & Assessing Employees — Expert May 2019
Motivating others through feedback to identify improvements or corrective actions. Full results: Expert
Construction Safety — Proficient
October 2020
Using safe practices while on a construction site. Full results: Proficient
Call Center Customer Service — Familiar
October 2020
Applying customer service skills in a call center setting Full results: Familiar
Customer Focus & Orientation — Highly Proficient
October 2020
Responding to customer situations with sensitivity Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
• Leadership Skills: Shift leaders will have to keep employees motivated, resolve conflicts and make hard decisions.
Skills:
• Microsoft Office, PowerPoint and Excel
• Strong leadership skills
• Customer service
• Empathy and positivity
• Data Entry and typing
• Time management
• Ability to Memorize Protocol and Guidelines
• Situation Evaluation and Analysis
• Professionalism
• Organizational skills
• Ability to Identify and Anticipate needs
• Teamwork Skills
• Problem solving
• Creativity
Contact this candidate