DONALD A. HAMILTON *

Donald A. Hamilton

Potomac, Maryland. 20854 240-***-**** ad2qu6@r.postjobfree.com www.linkedin.com/in/donaldahamilton Professional Summary

Mo.vated professional with experience at mul.billion-dollar companies. Excep.onal strength in strategic planning and research. Excellent interpersonal and communica.on skills. A confident and dependable team player with high ethical standards. Expert problem-solver and decision-maker with superb self-management and leadership skills. Values teamwork, adaptable to change, and always willing to learn and grow. Recognized numerous .mes for outstanding performance. A United States Armed Forces veteran. Former Personnel Specialist with the United States Navy. Awarded the Na.onal Service Defense Medal which is awarded to those who have served an honorable service during dates of conflicts.

Skills

Teamwork Social Media Marke.ng Data Analysis Financial Analysis Leadership Customer Service Sales Management Human Resources Strategic Planning Emo.onal Intelligence Budge.ng Analy.cal Skills Business Analysis

Educa4on

University of Phoenix, Phoenix, Arizona May 2014

Doctor of Business Administra.on (DBA)- 3.62 GPA

Finance Transforma.onal Leadership Managing the Risks in A Global Environment Disserta.on Completed and Orally Defended

University of Phoenix, Phoenix, Arizona April 2008 Master of Business Administra.on (MBA) in Global Management- 3.58 GPA Opera.ons Decision Making Global Management Finance Strategic Planning University of Phoenix, Phoenix, Arizona September 2006 Bachelor of Science (BS) in Business Management- 3.48 GPA Decision Making Public Rela.ons Opera.ons Entrepreneurship Finance Total Quality Management Experience

Ci.bank, Rockville, Maryland May 2022–December 2023 Universal Banker

Responsible for providing excep.onal service to customers. Effec.vely executed all service transac.ons (deposits, payments, address changes, replacement card orders, disputes, etc.) and sales (opening accounts, credit cards, etc.) referrals to deepen client rela.onships.

• Provided strong sales and service skills, presented products and services while proac.vely educa.ng clients on u.lizing available access channels (ex. ATM, Online, Mobile, etc.).

• Grossed approximately $2,000,000 in new account openings and Cer.ficate of Deposit (CD) sales for fiscal year 2023.

DONALD A. HAMILTON 2

• Knowledgeable about clients’ accounts and business with the bank and use sound judgement with customers and transac.ons.

• Used various marke.ng tools and digital technology to present product offers and financial solu.ons to exis.ng and new clients.

• Executed financial transac.ons in accordance with bank policies and procedures.

• Created a warm, welcoming, and friendly environment for customers and employees by fostering teamwork to ensure a good overall customer service experience. Coach, Clarksburg, Maryland November 2020–May 2022 Sales Consultant

Key contributor to store performance and team dynamic in a $6,000,000/year bou.que. Hands-on and knowledgeable with Coach products. Employed methodical approach to organizing products with a keen eye for detail.

• Executed Social Media Marke.ng.

• Sold approximately $1,000,000 for fiscal 2021.

• Responsible for smooth running of the bou.que.

• Managed replenishment.

Coach, Clarksburg, Maryland November 2021–March 2022 Manager (temporary seasonal opportunity)

Managed a team, set goals, allocated resources, provided guidance, evaluated performance, and fostered a posi.ve work environment in a $6,000,000 a year bou.que.

• Chose appropriate goals and ac.ons, determined what strategies and ac.ons to take, and what resources were needed to achieve goals.

• Established employee rela.onships which allowed employees to work together to achieve organiza.onal goals.

• Evaluated how well goals were being achieved and set processes to help establish standards to measure, compare, and make decisions.

• Inspired and mo.vated employees through vision, persuasion, influence, and effec.ve communica.on. Macy’s, Bethesda, Maryland April 2012–October 2020 Men’s Clothing Commissioned Sales Consultant

Demonstrated outstanding customer service, built, and maintained a loyal client base through performance and client recogni.on; provided outstanding leadership by going above and beyond what was expected.

• Built and maintained a loyal priority client base by providing dependable advice; shared product knowledge; informed clients of upcoming events and on the arrival of new products.

• Welcomed sugges.ons from colleagues and clients, integrated them into company plans to promote corporate vision, and informed colleagues on new trends.

• Was ranked number one in the department for fiscal year 2019. With Year-to-Date gross and net sales over

$1,000,000.

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