Customer Service Sales Manager

WILLIAM CAMPBELL

*** ****** ***** ********, ** **692 · 407-***-****

********@*****.***

HIGHLIGHT OF QUALIFICATIONS

Proven excellence in customer service with over 20 years of experience

Thrive in both a team driven environment and independently

Results driven Team Leader while managing teams of up to 20 coworkers

Strong management/managerial skills

Strong organizational skills, including the ability to successfully multitask in both office and remote settings

Ability to effectively communicate with coworkers and external liaisons efficiently and professionally in person, via telephone, email and remote telecommunications

Well versed in computer programs, database management and clerical skills to include typing speed of 65+ wpm, Excel, PowerPoint, Microsoft Teams, Word, Microsoft 365/SharePoint

EXPERIENCE

09/2018 - PRESENT

TEAM SUPPORT SPECIALIST, Penn Foster

Provide support to a team of 50+ representatives, students, and guarantors by assisting in providing solutions for inquiries they may have.

Receive supervisor escalation calls.

Perform data entry using Excel, AS400 and other various programs.

07/2017 – 04/2018

ACCOUNT MANAGER FOR BISO, sprint communications

Maintained business relationships and account management for 300+ nationwide businesses.

Provided up to date information to customers regarding business updates, new product information and promotional discounts.

07/2016 – 07/2017

SENIOR SALES MANAGER - AMERICAN EXPRESS OPEN DIVISION, ALORICA INC.

Managed and assisted a team of fifteen (15) sales representatives.

Compiled daily, weekly, monthly, and quarterly reports for representatives to keep focus on and maintain set goals.

Conducted weekly team and individual meetings to ensure goals were attainable and being achieved, all while maintaining positive team morale.

Received Top Team in Sales for May 2017 and June 2017.

Received the Centurion Award for Sales Manager of the Month for May 2017.

11/2015 – 07/2016

SALES COACH/LEAD REPRESENTATIVE - AMERICAN EXPRESS OPEN DIVISION, ALORICA INC.

Assisted newly hired representatives by encouraging, nurturing and execute the best business practices to ensure both personal and professional success.

Promoted from Sales Consultant based on senior management recommendations related to previous performance and the drive to want to be a successful leader for our team.

Received “Best Floor Sales Team” designation within various company metrics.

02/2015 – 11/2015

SALES CONSULTANT - AMERICAN EXPRESS OPEN DIVISION, ALORICA INC.

Provided support to a multitude of businesses with new, state of the art credit card systems and services with the upcoming launch of the “chip” credit cards.

Assisted corporations in understanding the advantages of obtaining new machinery to enhance the customer experience and satisfaction.

01/2013 – 01/2015

LEAD AGENT, CONNECXTIONS, INC.

Provided stellar customer service for Fed Ex via Connextions, Inc, a third-party company providing services for Fed Ex.

Managed a multitude of accounts for both local and national corporations.

12/2011 – 01/2013

FINANCIAL AID OFFICER, EDUCATION AFFILIATES

Assisted students and guarantors with the financial aspects of their continuing education.

Ensured all forms/paperwork were completed accurately and filed appropriately with the correct government entity.

Aided students in finding the best financing and scholarship options available.

07/2007 – 12/2011

ADMISSIONS REPRESENTATIVE, EDUCATION AFFILIATES

Contacted prospective students through forms of communication for potential recruitment/enrollment.

Scheduled appointments and tours for prospective students and families to review course outlines based on specified program requirements.

Performed student enrollment while also aiding in achieving company goals and increasing revenue.

EDUCATION

06/2005

ASSOCIATE OF ARTS IN MARKETING, mccann school of business and technology, scranton, pa

Maintained a 4.0 GPA throughout the entire 2-year program.

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