HASINA BEGUM (Bithi)

Saratoga Ave, San Jose *****

Cell: 408-***-****

Email: ad2qsm@r.postjobfree.com

SUMMARY

I have some significant experience in accounting, QuickBooks, Office administration with Salesforce. I earned my Bachelor's Degree in Business Administration (BSB/AD). I selected particular majors in my degree and worked on all the critical elements of Accounting, and Finance. I also got some training on Salesforce as an administrator to simplify CRM tasks at fast paced environment. I entered the workforce in 2017. I have earned pretty good skills in customer care and front desk activities in my first job. I gained some good skills in dealing with financial issues of the company, invoicing, billing, and sales during my second Job at SBIT Inc. I also got some teaching experience as an Instructional Aid working in the Middle school and got some training on QBS, CA AB 1172 to work as an special IA.

Working Experiences

Bret Harte Middle School, San Jose, CA (08/2023 – 12/2023) Instructional Aide

Responsibilities:

Attend classes of the 6th and 7th grade to help the students.

Make them to understand the courses wherever they need help.

Help the special students to learn their lessons.

Make sure all the students are following their teachers properly. Macys, San Jose, CA (09/2022 – 12/2022)

Customer Service Representative

Responsibilities:

Ensures front-line Associates provide prompt, courteous, and knowledgeable service to all customers.

Resolves customer service issues appropriately and competently.

Responsible for training and developing store Associates on customer service standards, register procedures, and proper front-line procedures and controls. Varma Law Firm, San Jose, CA (06 /2022 – 09/2022)

Legal Assistant

Responsibilities:

Record all files according to the client submission date.

Responsible for organizing all the documents into the file from each case.

Communicate with the customers through email and phone.

Post the delivery packages.

SBIT Inc. San Jose, CA (02/2018 – 03/2022)

Office and Accounts Management

Responsibilities:

Managing corporate accounts using QuickBooks and Excel

Prepare monthly, quarterly and yearly financial statements

Provide proposal, quotations and invoices to clients

Interfaced with clients for accounts payable and receivable

Organized customer data and built client profiles to generate leads.

Helped companies execute better forecasting using Salesforce analytical tools. TJ Maxx, Vineyard Town Center, Morgan Hill, CA (10/2017 – 01/2018) Customer Service Representative

Responsibilities:

Responsible for operation all controls at the front-end, layaway, and jewelry.

Ensures front-line Associates provide prompt, courteous, and knowledgeable service to all customers.

Resolves customer service issues appropriately and competently, Audits and approves all necessary front-line paperwork.

Responsible for training and developing store Associates on customer service standards, register procedures, and proper front-line procedures and controls. Education

University of Phoenix, College in Tempe, Arizona

Degree: Bachelor of Science in Business Administration (08/2014 – 08/2017) Major: Accounting

GPA: 3.80/4.00

Professional Skills

ERP: M2M (made to manage) & Peach Tree

Quick Book

Salesforce CRM as an Administrator

Exceptional interpersonal communication

MS Office & Outlook expert

Hobbies

Shopping, Cooking, Traveling

Contact this candidate