Customer Service Assistant Manager
Resume:
Brandi Kamalakis
Eager, Experienced & Educated
Newington, GA 30446
*************@*****.***
• Great communication & organizational skills
• Believe in great customer service always
• Leadership qualities
• Easily adaptable
• Experienced in several areas of job relations
• Will represent your company to the fullest!
The gaps in the work history are due to attending college, starting and raising a family! Authorized to work in the US for any employer
Work Experience
Head Supervisor
The British Pie Company/ Pie Society - Pooler, GA
March 2022 to November 2023
• Promoted to supervisor in first three months
• Managed kitchen and front of establishment
• Fast paced atmosphere
• Promoted to head supervisor over front of house restaurant
• Made Customers feel special
There was a little girl celebrating her birthday at our restaurant. The restaurant as a whole did not do anything for birthdays. After tracking down a few candles, one random balloon, and a dessert. Needless to say just that little bit of effort made her day. She was so excited. The parents really appreciated it as well. From then on, they were regular weekly Customers that requested myself each time! Going over and beyond for just one person can make all the difference! My work speaks for itself!
CSR - Customer Service Representative
Tanger Outlets - Pooler, GA
October 2021 to March 2022
• Customer service
• Answering telephone
• Adapt to customer needs
• Accounts receivable
• Handle appointment and meetings
• Multitasking
• Deposits
Customer Service Assistant Manager
Burlington Stores - Savannah, GA
June 2019 to September 2021
• Customer service
• Cashier
• Bookkeeping
• Layaway
• Management
Customer Service Asst. Manager
Harveys Supermarket - Richmond Hill, GA
April 2008 to October 2010
• Customer service
• Bookkeeping
• Deposits
• Management
• Cashier
• Scheduling
Server/Waiter
Applebee's - Savannah, GA
February 2002 to March 2005
• Customer service
• Greeted diners
• Served several tables an hour
• Fast paced work environment
• Accommodations for customers
Education
Three years in Medical Terminology
Ogeechee Technical College - Statesboro, GA
August 2005 to May 2008
Skills
• Bookkeeping (2 years)
• Assistant Manager Experience (5 years)
• Order Entry
• QuickBooks (3 years)
• Accounts Payable
• Sales (10+ years)
• Leadership (5 years)
• Microsoft Outlook (3 years)
• Administrative Experience (3 years)
• Office Management (1 year)
• Accounting (4 years)
• Microsoft Powerpoint (3 years)
• Employee relations (6 years)
• Employee evaluation (2 years)
• Driving (10+ years)
• Cleaning (10+ years)
• Customer service (8 years)
• Payroll
• Budgeting
• Cash handling (10+ years)
• Microsoft Excel
• Data Entry
• Adobe Acrobat
• Computer skills (10+ years)
• GPS (10+ years)
• Clerical experience
• Front Desk (6 years)
• Accounts Receivable
• Kitchen Management Experience
• Customer service (10+ years)
• Sales
• Team management
• Order entry
• Direct sales
• Marketing
• Cash register
• Bookkeeping
• Accounting
• Serving
• Front desk
• Budgeting (10+ years)
• Payroll
• Office management
• QuickBooks
• Restaurant experience
• Retail sales
• Supervising experience (4 years)
• Driving (10+ years)
• Food safety
• Food preparation
• Food handling
• Food management
• Customer support
• Assistant manager experience
• Team management
Certifications and Licenses
First Aid Certification
CPR Certification
Assessments
Work style: Reliability — Proficient
February 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Retail customer service — Proficient
January 2024
Responding to customer situations in a retail setting Full results: Proficient
Early childhood development — Proficient
February 2022
Knowledge of the development of children ages 0-3 and of ways to foster that development Full results: Proficient
Sales skills — Proficient
February 2022
Influencing and negotiating with customers
Full results: Proficient
General manager (hospitality) — Proficient
February 2022
Solving group scheduling problems and reading and interpreting P&L statements Full results: Proficient
Customer focus & orientation — Proficient
February 2022
Responding to customer situations with sensitivity Full results: Proficient
Verbal communication — Proficient
April 2022
Speaking clearly, correctly, and concisely
Full results: Proficient
Teamwork: Interpersonal skills — Proficient
January 2024
Responding to challenging team situations at work
Full results: Proficient
Attention to detail — Proficient
January 2024
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Customer service — Proficient
February 2022
Identifying and resolving common customer issues
Full results: Proficient
Delivery driver — Proficient
February 2022
Interpreting instructions or signs and solving problems Full results: Proficient
Supervisory skills: Motivating & assessing employees — Proficient February 2022
Motivating others to achieve objectives and identifying improvements or corrective actions Full results: Proficient
Call center customer service — Proficient
February 2022
Demonstrating customer service skills in a call center setting Full results: Proficient
Attention to detail — Proficient
April 2022
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Administrative assistant/receptionist — Proficient February 2022
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Written communication — Proficient
April 2022
Best practices for writing, including grammar, style, clarity, and brevity Full results: Proficient
Cleaner fit — Proficient
February 2022
Measures the traits that are important for successful cleaners Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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