Edosa Amenze

ad2qrt@r.postjobfree.com

Phone: 917-***-****

PROFESSIONAL SUMMARY

Knowledgeable Information Technology Professional with over 6 years of experience primarily in computer information systems support and maintenance, business management and customer service. A creative and innovative problem-solver who enjoys responsibility and challenges. Works well independently, or in a group setting while exhibiting excellent communication skills. Proven ability to organize and complete projects within deadlines. Demonstrates leadership based on integrity and strong interpersonal skills.

SKILLS

● MS Office (2003, 2007, 2010, 2013, 2016,2019)

● Windows Desktop OS (7/8.x/10/11)

● Network security

● Symantec

● SCCM Software Center (App Install and Patches)

● Service Desk, View IT Service Manager ● OS Templates

● Desktop and Laptop Computer Hardware and Repair

● Active Directory Users and Computers

● DNS, DHCP, SQL, VM

● Active Directory, Software Packaging, DNS

● Windows Server OS (2003/2008/2008r2/2012/2012r2/2016/2019/2022

● VOIP phones and routing

● Mobile devices - Android, iOS

● VMWare Horizon View client, Citrix AppCenter/Director

● VMware vSphere

● Network and Personal Printers

● Cabling and cable management

● Group Policy Management

WORK EXPERIENCE

Morristown Medical Center, NJ 06/2022 till date

System Administrator/ System Analyst

Provided support for over 2500 VDI and over 500 Applications

Supported over 5500 users company wide

Experienced with Active Directory and GPO

DNS and DHCP Support and troubleshooting

Data Center Migration and Support for Hardware and Software

Experienced with Networking (Routers, Switches, cabling and rack and stack)

Provide level 1 and level 2 technical support to end-users remotely and in-person

Diagnose, troubleshoot, and repair computing hardware and software applications

Install, update, upgrade, and troubleshoot standard software applications

Back up and recover critical data and functions

Perform software distribution, installation, and diagnostics

Support VMware Environment (vSphere) – VMs and Templates with Patches

Citrix Application and Desktop Support (Director)

Installation, configuration and maintenance of back-up and anti-virus software on all desktop/laptop operating system

Provide support for all standard productivity software (Office Suite - Word, Excel, PowerPoint, Outlook; Microsoft Teams, etc.)

Performs network troubleshooting to isolate and diagnose common network problems

Support Epic applications.

Windows Patch management and recommendations using SCCM

Received calls and resolved End Users issues with Client Workstations and User sessions/access

Administered all server and network connectivity and Administered domain rights and user accounts

Onboarding and managing users Healthpay24 account

Resolution of tickets, Incidents and Requests

Configured, Managed, troubleshoot issues with On-site and remote printers

Tested, troubleshoot and worked independently to resolve issues

Manage Windows security features to protect confidential information while allowing appropriate access

Ensure compliance of all PC's and operators to company standards.

Customer Service knowledge

John Hopkins Medical - Baltimore, MD 02/2020- 05/2022

System Administrator / System Analyst

User Account management using ADUAC

Experienced with Group Policy Management

Support Epic applications.

Experience with managing Onsite and Remote Users

Desktop and Server patch management and principles including vulnerability patches etc 2nd Level support and escalation when necessary

Knowledge of DNS, DHCP, WINS

Experience with Backup and Restore job using Networker

Installation, Configuration and management of Print Servers, Network Printers etc Creates, install and manage VM deployments on VMware vsphere

Experience with Citrix Xenserver

Manages User sessions using Citrix Director

Inventory keeping and proper documentation

Manages a user environment of 10000 Users and desktops/laptops.

Application install, patch management and new system assembling

Escalation of tickets when necessary

Resolution of desktop and remote access computing issues

Maintain Solution Center policies and procedures documentation

Manage life cycle management for desktop hardware/software assets

Perform desktop patch management/package creation tasks

Assist in the responsibility for the day-to-day processes of the Help Desk as well as large scale projects/implementations that affect users.

Citizens Bank – CT 02/2018 – 01/2020

Desktop Support Tech

● Support end users

● Answered calls, identify and resolved end users issues with laptops Desktops etc

● Phone and Computing troubleshooting

● Hardware, software, network troubleshooting

● Supported MAC and Windows devices

● Managed Domain Users and Computer accounts in Active Directory

● New user account onboarding

● Experienced with VMWare

● Research, install and test software updates and patches

● Provided remote and in-person technical support for over 1000 users

● Desktop and laptop installation, discontinuance, relocation, upgrade and modification

● Creating and supporting over 200 Virtual desktops

● Received calls and resolved End Users issues with Client Workstations and User sessions/access

● Supported Citrix and user environment of over 1000 users, over 100 servers and VDIs and over 200 applications

● Removed and replaced existing PCs and analyzed any connectivity and installations issues

● Administered all server and network connectivity and Administered domain rights and user accounts

● Managing Symantec Endpoint Server to off load Virus scanning of virtual and physical machines

● Provided on-site support and maintenance for over 100 servers, over 200 virtual machines, and 8 Esxi host servers

CERTIFICATIONS

CompTia A+ Certified

References available upon request

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