PROFILE

Self-motivator, disciplined, and highly organized person. I possess excellent customer service skills. My computer and clerical skills are exception. I am coachable and very dependable. My time management and unsupervised productivity is beyond reproach.

CONTACT

PHONE:

614-***-****

EMAIL:

ad2qrq@r.postjobfree.com

Address:

1173 Hildreth Ave

Columbus, Ohio 43203

EDUCATION

Penn Foster

07/2018 – 11/2019 Medical Billing and Coding Certification 4.0 GPA

University of Phoenix (Online Course)

07/2010 – 9/2016 Hospital Management 3.95 GPA

Bryman Institute

1/2004-2/2005 Medical Assistant

WORK EXPERIENCE

Walgreens Area 60

Administrative Assistant

4/2023- present

Perform various administrative duties in an efficient manner to support primarily the Director, Pharmacy and Retail

Operations, and secondarily the District Manager, Healthcare Specialty Supervisor, and select area support staff.

Coordinates and controls the activities, plans, and programs of the designated areas of responsibility.

Models and delivers a distinctive and delightful customer experience. Customer Experience

Resolves customer issues and answers questions to ensure a positive customer experience. Documents customer

complaints in system. Model and share customer service best practices with all area staff to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).

Operations Screens telephone calls, redirects to individuals who can quickly and efficiently respond when needed, and takes messages as necessary. Cascades key communications to the area and associated districts, as instructed by Director Pharmacy & Retail Operations. Supports Director, Pharmacy and Retail Operations with store visit scheduling, preparation, visit documentation and reporting. . Holds weekly meetings to prepare for visits. Approves PTO for area staff, district staff, and store managers. Provides area recruitment support for Director Pharmacy & Retail Operations: communicates with target schools and internal recruiting teams, coordinates campus recruiting events, follows up with interview candidates to provide interview logistics and/or offer details. Provides recruitment support for Healthcare Specialty Supervisor. Screens correspondences, prioritizes mail, and drafts responses as appropriate. Refers more complex issues and/or urgent matters to the appropriate individual, gathers any additional information needed to respond. Support District Manager and Healthcare Specialty Supervisor with relevant information collection and system

submission, approvals, and requests (e.g., FDF request submission). Schedules, prioritizes and follows up on meetings and appointments for the Director, Pharmacy and Retail Operations. Maintains calendar and issues reminders and monitors appointments to assure the office operates efficiently. Accesses District Manager calendar to support scheduling of area meetings and calls. For the Director, Pharmacy and Retail Operations, coordinates meetings by preparing logistics (travel, lodging), preparing meeting content, and ensuring availability of appropriate software, equipment, meeting space, and other items (food, supplies). Supports meeting facilitation.

Makes necessary travel arrangements, including ground transportation and hotel accommodations. Prepares travel

itineraries for supervisor and direct reports. Processes reports and monitors incoming invoices and donation requests. Prepares forms to process and pay invoices for area office and stores. Reconciles district ledgers including payroll distribution on a monthly basis. Prepares area staff, district staff, and store managers’ payroll; resolves payroll issues when necessary. Submits store or pharmacy hours changes on WalNet, resets Authenticator IDs. Informs Board of Pharmacy about any Pharmacy Manager changes. Organizes and maintains paperwork and files from all stores in the area. Handles confidential and/or sensitive information with discretion. Complies with all company policies and procedures; maintains respectful relationships with coworkers. Performs general office duties and completes special assignments and other tasks as assigned, (e.g. report generation). Training & Personal Development

Attends training and completes all training requested by Director, Pharmacy & Retail or Regional Vice President.

Seeks self-development by monitoring one’s performance, setting high personal standards, seeking best practices,

learning from others, and improving one’s job performance. Communications. Serves as a liaison between the stores, the area office and the corporate office. Reports disciplinary issues and customer complaints to management.

W3R Consulting

Senior Administrative Assistant

7/2022-3/2023

Contract Administrative assistant for Large Electric Service Provider Distribution Center. I assisted in management of daily project order workload. Compilation of reports to contact project managers region wide ( West Virginia, Pennsylvania, Ohio, Texas, Michigan, Kentucky) to confirm order necessity and delivery deadlines. Input of completed orders to inventory management system. Coverage of logistics department Administrative Assistant. Onboarding of temporary staff for area Laydown yards. Updating all divisional location Data basis in national registry. Shipping of small outbound packages via FedEx and tracking. Assist the shipping and receiving department with various projects. Facilitate warehouse compliance certifications to include scheduling of training.

Rehab without Walls

Administrative Assistant

12/2020–7/2022

Assists in implementing/maintaining standardized operational processes to ensure compliance to company policies, legal requirements and regulatory mandates. Answers phones and links calls to therapists in the field, as needed.

Prepares payroll, verifying hours worked. Resolves discrepancies with the appropriate persons. Enters payroll data into payroll system within required timeline. Assists with collection and input of data for client billing.

Processes employee mileage and expense reimbursement requests. Ensures all PCard duties and month end reconciliation are performed according to company procedures and timelines. Assists with accounts payable (AP) process, as needed. Help maintain the clinical and financial files, ensuring documents are filed within specified timelines using an excel spread sheet. Distribute daily notes, evaluations and outcome forms to clinical coordinators weekly.

Distribute incoming faxes from electronic system to team members who are often remote, involving a lot of scanning and emailing of documents including authorizations and orders. Maintains home binders, copying the correct documents and placing them in the appropriate binders. Help PM/DCM and or lead therapists prepare for staff meetings, mails packets to those who do not attend as well as implementing the sign in sheet for payroll.

Assist hiring managers with recruitment process in applicant tracking system. Help to process and orient new hires.

Help maintain current employee and contract personnel files in compliance with company policies and procedures, and all applicable licensure/certification/accreditation requirements. Work with supervisors to ensure collection of all necessary current documentation within required timelines. Monitor PAF process and entry into HRIS and ensures employee data in HRIS is accurate. Serve as a member of the Safety and/or other committees. Adheres to and participates in Company’s mandatory HIPAA privacy program / practices and Business Ethics and Compliance programs / practices.

Other duties as assigned.

Bruen Medical

Mobile Phlebotomist

08/2020–7/2021

Specialized Mobile phlebotomist. Scheduling in home specimen collection appointments. Verify client information. Collect and ship client blood specimen to appropriate laboratories across the country. Explain process and procedure of the collection to client. Follow all health and safety protocols and procedures to maintain safety.

Clinical Pathology Labs

Phlebotomist

5/2018-8/2020

Onsite Phlebotomist. Verify patient information, collection of insurance and or payments for lab required. Explain process and procedures answer any questions regarding lab orders or processes. Follow all health and safety protocols and procedure to maintain safety during draw process. Follow proper labeling of samples for processing. Closing procedure to include processing, packaging and labeling of samples for shipment. Record daily collection data and report on a nightly and weekly basis to direct supervisor via email submission.

Labcorp

Phlebotomist

2/2016-5/2018

Onsite Phlebotomist. Verify patient information, collection of insurance and or payments for lab required. Explain process and procedures answer any questions regarding lab orders or processes. Follow all health and safety protocols and procedure to maintain safety during draw process. Follow proper labeling of samples for processing. Closing procedure to include processing, packaging and labeling of samples for shipment. Record daily collection data and report on a nightly and weekly basis to direct supervisor via email submission.

Superior Talent Group

Contract Administrative Assistant

8/2014—12/2015

Contract Administrative Assistant for GU Department @ MD Anderson Cancer Center= 8/2015-12/2015

Contract SR. Administrative Assistant for Thoracic Head and Neck= 8/2014-8/2015

Assisted research laboratory in dissemination of clinical information to real time monitoring system for analysis. Provided continued support of the research team in documentation utilizing PowerPoint graphs for weekly research meetings and program and grant submissions. Provided administrative support to include filing, travel arrangements, meeting schedules, dictation, compiling presentations, updating CV for credentialing, answer incoming and outgoing calls, and arrange seminar participation, reserve catering and office space for meetings.

SKILLS

Excel

PowerPoint

Concur

Wellsky

Interactant

Point of care

Centrifuge

Medical billing

Medical coding

Medical terminology

Customer service

Phlebotomy

Outlook

Windows 10

Medical Assistant

Data Entry

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