Luis A. Lagos

ad2qre@r.postjobfree.com

206-***-****

Career Summary:

Self-driven Spanish/English bilingual professional focused on providing positive Technical Support to end users with an emphasis on optimal customer satisfaction. Over 20 years of professional IT, Customer Service, Sales, Business, and Logistics experience seeking to utilize communication talents to act as a valued front facing representative within the IT industry.

Technical Knowledge:

Expert Hardware Installation equipment.

Experience Imaging and Bios set up.

Experience in trouble shooting software applications, hardware, network, and mobile devices.

Experienced with software application updates and installs.

Knowledge in network data communication hardware, software, and network applications.

Experience in MS programs Word, Excel, and PowerPoint.

Expertise in customer service at all levels.

Knowledge SCCM.

Knowledge Active Directory.

Knowledge Service Now Ticketing System.

Knowledge of Cisco proprietary Systems. (AA Network Administration South Seattle College.)

Knowledge of Python Coding.

Knowledge of CSS and HTML.

Skills:

Bilingual in English and Spanish with experience providing Technical Support in both languages

Desire and expertise in delivering exceptional, positive customer service to clients

Keen attention to details, able to work on multiple projects simultaneously

Highly coachable and skilled in working within a team or individually to accomplish directives

Skilled in reading and interpreting industry manuals to gather and learn information

Education:

AAS IT Network Administration Degree Graduated June 2019

South Seattle College

Relevant Experience:

Denali Advanced Integration

Desktop Support Technician I 2/20-Present

Provide direct service for IT networks for Denali customers

Use professional techniques to solve software, network and hardware issues

Maintain, analyze, troubleshoot, and repair computer systems, peripherals and hardware

Physical installs/placement of equipment, cabling, data backup, and transfer, imaging, basic to complex configurations, standard to complex application installs/setups, profile transfer, validation and testing of installations, and preparation of old devices for disposal or re-deployment

3R Technology

Retail and Sales Representative (Internship) 3/2018 – 07/2018

Use professional sales techniques to engage with potential customer and make sales using Intuit POS.

Achieve and surpass all quotas set by management during my time there

Ship orders as needed using UPS and USPS systems.

Receive new product on QuickBooks Intuit.

WDS a Xerox company

Bilingual Customer Service Representative 2012 - 2013

Made the initial first contact with all incoming call from customer requesting information about phone issues, payments or network inquiries or troubleshooting and determined which process to take based un customer’s needs.

Applied solutions and reiterate with customer the process.

Achieved high levels of competency through monthly evaluation reaching 90% or higher.

Professional Experience:

Le Cordon Bleu College of Culinary Arts Seattle Campus

Admissions Representative 2015 - 2016

Utilized Student Management System (SMS) to contact prospective students and manage student data

Conducted one on one interviews on campus and begin to start the enrollment process.

Aviation Spares and Services (ASSIC).

Regional Sales and Account Manager for Latin America 2013 - 2014

Charged to penetrate the market by researching opportunities using Quantum software, Excel, and local databases.

Quoted, negotiated, and agreed upon prices, payment terms and methods of shipment per customer’s request.

Managed vendor and supplier accounts processing and collected payments.

Provided continuing customer development to enhance an all-around customer satisfaction experience.

Junior Salesman

Cal Worthington Ford 2008 - 2011

Provide an exceptional customer service experience to buyers, developing a rapport and relationship

Conduct needs assessment, explain features and benefits, selecting a vehicle and demonstrate the capabilities

Extend all services provided at the dealership, ask for referrals, and follow up with calls and thank you cards.

Consistently being top ten out of 40 salesman and able to hit to two a few times.

Procurement Supervisor 1993 -1998

Avianca-Taca

Contact this candidate