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Supply Chain Customer Service

Location:
San Antonio, TX
Posted:
January 13, 2024

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Resume:

VICTOR IBANEZ

Supply Chain Specialist

+1-210-***-**** ad2qra@r.postjobfree.com LinkedIn/Victor Ibanez San Antonio, TX P R O F E S S I O N A L S U M M A R Y

Resourceful Supply Chain Specialist and Commercial Partner with 10+ years' expertise in Production Planning, Inventory Control and ERP Implementation. Skilled in S&OP process management, customer service, and driving cost-effective quality improvements. A collaborative team player committed to establishing and executing process controls and spearheading quality enhancement initiatives that effectively cut costs and drive revenue growth. Reliable and dedicated leader seeking to leverage strong background into a buyer, buyer, planner or supply chain role with progressive organization.Possessing a solid educational foundation with a BS. Industrial Engineer and fortified by substantial industry experience.

W O R K E X P E R I E N C E

Account Management April 2019 – April 2023

Pfizer, Mexico

As a Supply Chain Specialist, I managed vendors, played a key role in S&OP meetings, and led sales initiatives, fostering strong relationships and boosting territory accounts. Cultivated key partnerships, provided insights, ensured accurate reporting, and inspired high-performing teams for success.

● Spearheaded consultative sales strategies and financial analysis for comprehensive customer business reviews, nurturing robust client relationships within the supply chain domain.

● Proactively engaged and fortified relationships with territory accounts, elevating Direct-to-Business Marketing

(DBM) initiatives, resulting in increased sales opportunities. New Client with over $1.1 million in annual sales

● Cultivated and maintained partnerships with key stakeholders across various accounts and reduced project overhead by 20%

● Actively contributed valuable insights to regional and national meetings, aiding discussions and aligning with directives from sales management.

● Ensured accuracy and efficiency in reporting by maintaining updated records, handling specialized reports, and optimizing operational processes.

● Upheld confidentiality and stewardship of company assets while leading and inspiring cross-functional teams towards achieving collective goals, fostering a collaborative and high-performing work culture. Master Planner Sr December 2016 – April 2019

Pfizer, Mexico

Managed S&OP for assigned products, aligning forecasts with market trends. Addressed gaps in plans, applied demand control for large orders. Collaborated on process improvements, monitored supply performance, and led global inventory initiatives. As a change agent, drove Best Practices sharing and implemented improvements.

● Facilitate communication between commercial and manufacturing teams in overseeing the entire demand and supply management process.

● Led S&OP meetings with Commercial and Marketing teams, utilizing KPIs for tracking progress toward established objectives.

● Achieved a 98% stock rate with zero stock outs for critical Pfizer products over six months, showcasing adept inventory management skills.

VICTOR IBANEZ

W O R K E X P E R I E N C E - C O N T I N U E D -

● Identify discrepancies between current plans and financial commitments, suggesting gap-closing initiatives and highlighting associated risks and opportunities. Solved complex process problem that was costing the company $200,000 per year.

● Lead the Supply team in the implementation of the SAP ERP.

● Drive best practice sharing for problem resolution and process improvements at the region/market level.

● Investigate root causes of key business issues, implementing effective improvements and preventive actions

(CAPA).

Supply Chain Specialist Sr January 2016 – December 2016 ADM, Mexico

Implementation of the Strategic production planning process, optimizing material procurement, and efficient inventory management. My expertise includes introducing adaptable production lines and overseeing meticulous purchase order management. Manage national and international suppliers to enhance the reliability of the supply chain.

● Strategically planned and executed production schedules to meet and exceed customer service needs, ensuring high service levels and operational efficiency. 96% of Service level 5 months in a row.

● Held responsibility for the supervision and monitoring of purchase orders, ensuring alignment with demand to maintain a streamlined supply chain.

● Implemented a Supplier Evaluation System, achieving a $450K cost savings. Demonstrated proficiency in reducing waste, improving lead times, and enhancing the quality of raw and packaging materials. Supply Chain Analyst April 2013 – December 2015

Tenaris Tamsa, Veracruz, Ver, Mexico

● Spearheaded production scheduling strategies to maintain a consistent and balanced production plan, ensuring operational stability and efficiency.

● Managed safety stock levels proficiently, optimizing inventory for operational continuity and meeting customer demands.

● Identified bottlenecks within production processes and introduced improvements, leveraging Lean Manufacturing principles to streamline operations.

● Conducted comprehensive analysis to understand and anticipate customer production needs, aligning operations to meet evolving requirements effectively. E D U C A T I O N & P R O F E S S I O N A L D E V E L O P M E N T BS Industrial Engineer Monterrey Tech (ITESM) Monterrey, NL, Mexico 2006 - 2012 S K I L L S

Negotiating Skills

Team Leadership

Adaptability

Supply Planning

Teamwork

Data Analysis

Effective Communication

Budgeting and Planning

Customer Service

Stress Management

Problem Solving

Creativity

T E C H N I C A L S K I L L S

Salesforce CRM

Oracle ERP

Microsoft Project

Microsoft Excel (Advanced)

Adobe InDesign

SAP Super User ERP

Google Apps

Veeva Engage



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