STEPHANY D, POSELEY

***** ***** ****** **.# *** 714-***-**** ad2qr8@r.postjobfree.com

PROFESSIONAL EXPERIENCE:

Red Your Broker Broker/ Owner: December 2019-Present

●Overseeing and running of the business both legally, and efficiently

●Helping, and teaching agents with real estate activities

●Ensure the office stays in compliance

●Property Management

●All real state activities

●Notary

●Loan signing

●Continues education

●LO License NMLS 2111316

●Taxes and accounting

●P & L

●Marketing

●Coming up with material that is pertinent to the industry to teach

Lock & Key Realty, Realtor: July 2017-July 2019

●Guide clients through the home buying or selling process

●Legal contracts

●Seeing the transaction through and making sure we meet all time deadlines

Lock & Key Realty, Office Manager/ Transaction Coordinator: July 2017-Present

●Oversee the running of the business both legally and efficiently

●Coordinate and oversee employees and agents

●Lead and support administrative staff

●Support in human resources

●Ensure compliance with contract requirements

●Coordinate lender and appraisal processes

●Coordinate inspections, schedule repairs that are needed for office rentals

●Coordinate meetings and webinars

●Teaching new agents

Alam Realty, Real Estate Agent: June 2016-July 2017

•Guide clients through the home buying process

•Listing Agent

•Contracts

•Sold L4 million in real estate in 9 months

St3P Designs, Owner: April 2012 - Present

•Business owner creating custom 3-D designs on glass, purses, hats, boots/shoes and fabric. e Worked with customers to develop and ensured all needs were satisfied. e Responsible for all advertisement/marketing.

Independent Commercial Contractor, Zurvita Inc.: February 2009 - October 2012

•Developed sales team responsible for outside sales of commercial natural gas across 8 states.

•Opened regional office in Temecula, CA.

•Grew business from 0 18 commercial accounts in one year ($ 100,000+ annually).

•Developed business portfolios and all advertisement material (business cards, flyers and product brochures).

•Held sales meetings to grow and expand sales team.

•Resolved all customer complaints and inquiries.

Independent Contractor, Effusion Inc.: August 2007 - February 2009

•Developed sub-contracted sales team(s) responsible for new product line launch.

•Grew business from 0 — 26 accounts.

•Held sales meetings to grow and expand sales team across Southern California.

•Resolved all customer complaints and inquiries.

Vet Tech/Receptionist, Perris Animal Hospital: March 2007 - August 2007

•Managed front desk: scheduled appointments and handled all billing.

•Worked with customers and resolve complaints and inquiries.

•Assisted with surgeries.

•Administered shots and vaccinations.

Deli Manager, Ralphs — Apple Valley, CA: June 2003 - June 2004

Tracked hourly, daily, and weekly sales (by item) of all deli items. Responsible for determining actions necessary to improve sales/profits.

•Responsible for maintaining inventory and tracking daily waste to ensure optimal sales/profits.

•Enforced and maintaining FDA food regulations and guidelines.

•Scheduled all orders (bi-weekly) based on ratio between sales and money lost due to waste.

•Staffed department, scheduled employee work hours and trained all deli employees. Catering: Planned events, order and prepped food for customers.

•Customer service: Made sure customers’ needs were satisfied.

Data Entry, Microbac Laboratories — Corona, CA: June 1998 - April 1999 Received and accepted environmental samples for testing.

•Responsible for chemical preservation until tested by a lab tech.

•Responsible for gathering data from tests and put together environmental reports for the customer.

•Scheduling proper appointment time slots per sample.

•Customer Service: responsible for ensuring customers received reports based upon the labs findings Collected payments.

Store Manager, General Nutrition Center (Franchise store) - Apple valley, CA: September 1997 - June 1998 Building and construction of a new store location: Site Project Manager responsible for development and

start-up.

•Monthly Corporate financial reports: Monthly P & L Statements (endcaps). Weekly sales, commissions, returned items, and "add on" sales.

•Developed and implemented product and employee sales training.

•Monthly inventory: including product ordering and tracking average daily sales- Made decisions (employee sales plans) on volume of product ordering for "expected" sales in order to meet/exceed "standard" sales.

Responsible for defining and replenishing "high demand" items increasing sales.

•Employing: Staffing, (including hiring and firing), product and sales training.

•Sales: tracked hourly, daily, weekly, and monthly sales. Tracked and calculated each employee's bi-weekly

commission.

•Customer service: Resolved customer complaints and inquiries.

Regional Manager, General Nutrition Center (Corporate): July 1994 - September 1997

•Regional Manager of 4 Southern California stores in addition to my own Corporate Store location.

•Increased sales of Corporate identified underperforming stores an average of 40% over 45 day period after initial assessment.

•Monthly Corporate financial reports: Monthly P & L Statements (endcaps). Weekly sales, commissions, returned items, and "add on" sales.

•Developed and implemented product and employee sales training.

•Monthly inventory (per location): included overseeing product ordering and tracking average daily sales.

Worked with Store Management to develop employee sales plans addressing how much product to order for 'expected" sales in order to meet/exceed "standard" sales. Directed store Management to defining and replenishing "high demand" items to increase locations profitability.

•Employing: Staffing, (including hiring and firing), developed and implemented product and sales training for Management and employees. Wrote Management and employee performance evaluations. Reviewed employee write-ups, interviewed location Management and submitted recommendations to Corporate. Sales: tracked hourly, daily, weekly, and monthly sales. Tracked and calculated each employee's bi-weekly commission, developed and implemented personal sales goals for each manager and their employee's. Customer service: Investigated customer complaints and inquiries, working with store management ensuring total customer satisfaction.

EDUCATION:

Aspen High School

R.O.P courses (Business Computer, Retail Management)

Allied School- Real Estate

Mortgage Educators and Compliance- Loan Origination

E-Z Notary- Notary commission and loan signing

Universal Accounting- taxes and accounting

Golden State- Taxes

PROFESSIONAL TRAINING:

General Nutrition Center (GNC): 8-week Management Training (1995)

Popeye Management Training: May 2003

CAR Real Estate training

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