Customer Service Security Officer

Angela Wawrzyniak

****************@*****.***

Cell-380-***-****

Summary of Qualifications:

** +years in customer service and management

Managed Payroll, scheduling reports, emails, and inventory

Ability to multi-task

Managed clientele books and records

Works well under pressure and makes intelligent decisions

Proficient with Microsoft office (Excel, Word, PowerPoint, Access and Outlook

Time management skills

Well versed with marketing strategies and sales

Employment Experience:

CRC (Correctional Reception Center) Orient, Ohio

Correction Officer, April 10, 2023- November 27, 2023

Two officers were in charge of closed pods, second and first shift, third shift one person was in charge of running the pod.

Took inmates to chow-hall for breakfast, lunch and dinner

Took inmates to med-bay/insulin, visits, commissary

Took turn running all pods with other officers, was told we had to learn all of them on the sight with training.

Went thru the academy before my start date, from Pickaway Ohio.

Just went thru my renal of GUN, CPR thru the state, so am up to date.

I searched everything that came in to the prison and wanded everyone who did not pass, to clear them.

GardaWorld Security/Beightler Armory, Gahanna, Ohio

Armed Security Officer, March 1, 2023- 2021

Armed security for a military base, Army National Guard- Air force

Checked all Identification at the Main gate, preformed searches to vehicles

Every Year I was qualified in OPOTA, OC spray, Handcuffs, Taser, baton thru the OPOTA/State

Had to switch with officer to run the front desk inside- to guide or help the state or the military and locals coming on to the base.

Preformed hourly perimeter checks of the property, especially at night

Inter-con Security, Worthington Ohio

Security Officer, February, 2021-September 2015

Every Year I was qualified in OPOTA, OC spray, Handcuffs, Taser, baton thru the OPOTA/State

Preformed hourly perimeter checks of the property inside and out side

Worked in a location called red zone, where I searched everything that came in to the secured area and wanded everyone who did not pass, to clear them.

Had to read of badges or paperwork or codes to make sure the people were supposed to be on the property

Teleperformance, Westerville Ohio

Phone operator (Ann Taylor) April 2016–March 2015

Processed orders when they came in to the phone system for the company

Processed returns when the customers did not want the product or the product was damaged

Handled any complaints that the customer had

IMI logistics/Gymboree & Guthey Ricker, Columbus Ohio

Replen / Quality Control/Picking, October 2015- March 2016

Used a gladiator scanner for return to stock inventory to go back on the shelves so pickers can pick for orders

Used a gladiator for inventory locations, to unconsumed inventory and consume back to another location. Had to scan in all inventory to fill a location for it, so the pickers can pick it for all incoming orders.

Fixed inventory that needed fixed, damaged, labeled and box up for inventory

Audited all inventory and counted it

Kept track of all inventory on the shelves

Went thru boxes of inventory that was sent back by the customer and had to inspect merchant’s product that needs to be fixed and sent it back to the customer

Huntington Bank- Columbus, Ohio

Phone Banker/ Customer, March 2014-May 2014

Handled any complaints or concerns about their personal accounts

Assisted customers to appropriates departments

Assisted customers with ach transactions and researching account history

Preformed Data Entry

The Columbus Dispatch- Columbus, Ohio

Independent Contractor, December 2009- October 2010 and August 2012- January 2014

Count, prepare, gathered papers and manifests from The Columbus Dispatch on Wednesdays and Fridays

Delivered newspaper bag and weekday per prescriber requests

Provide Customer Service

Angela’s Cleaning and Pet Sitting Service, Worthington, Ohio

Business Owner/ Manager, August 2007- September 2013

Completed daily scheduling for client’s homes and business

Managed six groups of three to clean client’s homes and businesses

Completed end of daily tasks and inspected all work done

Hired and fired all employees

Managed Payroll and used QuickBooks to manage business

Education:

Franklin University- Dublin Ohio

Bachelors in Business Administration, Part time on-Line

ITT-Technical Institute- Hilliard, Ohio

Associates in Business Administration, Graduated- September 2009

Academy-Correction Training Academy, 2023

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