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Project Coordinator Customer Service

Location:
Piscataway, NJ
Posted:
January 13, 2024

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Resume:

Osakweyo “Sakey” Ekunwe

Piscataway, NJ

Summary

●Sakey is an accomplished, well-spoken, results-driven project coordinator with extensive experience as a project coordinator, issuing all daily, weekly, and monthly activity reports through SAP, Flexnet, iShift, Esker, and Excel.

●Extensive experience with SAP, Salesforce, and MS Office Suite including Excel, Powerpoint, and Outlook..

●Responsible for organizing and attending daily meetings/updating communication boards for the Flows Department, which includes but is not limited to production reports, safety, quality, and so on.

●Perform special projects or tasks as assigned by management.

●Comply with OHSA, cGMP, and other applicable standards.

●Creation of individualized customer experiences and providing customized service for clients' customers.

Education

●Bachelors of Arts in Labor Studies and Employment Relations in Labor Studies and Employment Relations from Rutgers State University- NB - New Brunswick, NJ - 2020

Skills

●Leadership Skills

●Team Player

●Communications

●Customer Service

●Claims Processing

●Sales Experience

●Coding Languages (Java, MatLab)

●Flexibility

●Problem-Solver

●Patient monitoring

●Inventory Control

●Human Resources

●Microsoft Office

●HTML5

●Java

●Employee Relations

●Excel

●Microsoft Word

●Shipping And Receiving

●Salesforce

●Quality systems

●Account Management

●Management

●Analysis skills

●Public Speaking

●Supervising experience

●Manufacturing

●Laboratory Experience

●CGMP

●Quality Assurance

●Independent

●OSHA

●EPA

●Adobe Photoshop

●IT

●Documentation review

●Jira

●Assembly

●SQL

●Microsoft Access

●Accounting

●Adobe Acrobat

●Quality control

●Business analysis

●ERP systems

●B2B

●Forecasting

●Supply chain

●Demand planning

●SAP ERP

●Document Specialist

Certifications and Licenses

●CPR Certification

●BLS Certification

Professional Experience

Sanofi - Bridgewater, NJ Dec 2022 to Present

Senior Analyst/Business Account Management - Genzyme Specialty Care & BioVerativ

●Responsible for coordinating activities and resources in support of technical projects that impact multiple departments, systems, or work-flows with moderate complexity.

●Maintain a detailed project schedule which includes administrative tasks and all sites involved in the project.

●Participation in Team Meetings. Coordinate meetings, including travel arrangements. Maintain Project Managers calendars.

●Responsible for tracking project changes and producing updated site based schedules as agreed with project management.

●Compile summary documents, e.g. Product Development Plan, management Summary and Target Product Profile. Collect and include contributions of the Team.

●Responsible for managing accounts and providing customer service to company clientele both internal and external

●Additional tasks assigned by management

L'Oréal - Franklin, NJ Sep 2021 to Sep 2022

Project Coordinator/Document Specialist/Sampler

●Plan and attend daily meetings/update communication board for the Flows Dept to include but not limited to production reports, safety, quality, etc.

●Assign job duties, manage planned and unplanned callouts for Flows personnel and coordinate efforts of the team.

●Schedule inbound freight and outbound. Finished Good deliveries and managed the process to completion.

●Inspect and receive all inbound freight ensuring L'Oreal quality standards are met, collect all documentation for inbound freight and route to the proper record-keeping unit.

●Ensures the accuracy of all receiving documents ie., receiving counts match packing lists and purchase orders.

●Participate in cycle counts and help maintain inventory accuracy.

●Assist in resolving any discrepancies.

●Optimizes warehouse storage space.

●Issue all daily, weekly and monthly activity reports through SAP, Flexnet and Excel.

●Enter data into systems.

●Assist in loading and unloading trucks, when necessary, operate forklift and Scissor Lift as needed.

●Assist in maintaining the security of the warehouse.

●Completes appropriate permits and partners with Safety Dept to validate onsite work.

●Notify Engineering group via Maintenance Connection of upcoming structural changes/modifications.

●Conduct operations in a manner that promotes safety.

●Comply with OHSA, cGMP, and other applicable standards.

●Reports issues and problems to Management.

●Ensure that safety/housekeeping regulations are met and that all employees are working in a safe

●Environment.

●Perform special projects/tasks as assigned by management.

●Sample incoming materials for QA/QC analysis.

Arizona Beverages - Keasbey, NJ Mar 2021 to Jul 2021

Project Coordinator/Operator

●Observe gauges, dials, and product characteristics, and adjust controls to maintain appropriate temperature, pressure, and flow of ingredients.

●Coordinate or operate and control equipment.

●Report food safety and quality issues to Plant management and SQFT.

●Follow Arizona Beverages GMP rules.

●Monitor fellow employees for adherence to GMP’s.

●Record production and test data, such as processing steps, temperature and steam readings, cooking time, batches processed, and test results.

●Listen for malfunction alarms and shut down equipment and notify supervisors when necessary.

●Set temperature, pressure, and time controls, and start conveyer, machines, or pumps.

●Turn valves or start pumps to add ingredients or drain products from equipment and to transfer products for storage, cooling, or further processing.

●Clean, wash, and sanitize equipment and filling area, using water hoses, cleaning or sanitize solutions, or rinses.

Avante Partners - Bridgewater, NJ Jan 2020 to Dec 2020

Account Manager/Sales

●Creation of individualized customer experiences and provided customized service for clients' customers.

●Interviewed, trained, and developed individuals into a leadership role.

●Managed territories, customer retention/service, and monitored sales/marketing opportunity within various markets throughout New Jersey.

●Ran weekly workshops and public speaking events.

Assessments

●Attention to Detail - November 2020

●Identifying differences in materials, following instructions, and detecting details among distracting information

●Forklift safety - February 2021

●Best practices and safety hazards in forklift operation

●Project timeline management - November 2020

●Prioritizing and allocating time to effectively achieve project deliverables

●Work style: Reliability - February 2021

●Tendency to be reliable, dependable, and act with integrity at work

●Manufacturing fit -- June 2021

●Measures the traits that are important for success in manufacturing roles

●Management & leadership skills: Planning & execution - February 2021

●Planning and managing resources to accomplish organizational goals

●Project management skills: Budgeting - December 2020

●Managing project budgets by appropriately allocating and monitoring financial resources

●Mechanical knowledge - April 2021

●Understanding and applying mechanical concepts and processes

●Work motivation - June 2021

●Level of motivation and discipline applied toward work

●Memorization - February 2021

●Committing product or merchandise information to memory and recalling it at a later time

●Attention to detail - June 2022

●Identifying differences in materials, following instructions, and detecting details among distracting information

●HR: Compensation & benefits - July 2022

●Knowledge of compensation and benefits programs

●Workplace safety - July 2022

●Using safe practices at work

●Work style: Reliability - July 2022

●Tendency to be reliable, dependable, and act with integrity at work

●Indeed, Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.



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