CARLA VICK

*** ***** **** *********, ** *****

585-***-**** ad2qqt@r.postjobfree.com

KEY ATTRIBUTES

Detail-oriented

Strategic global thinker

Coach

Service focused

Evaluates, develops and delivers results

Empathic leader

Continuous learner

Leverages broad base of skills

Optimistic

Self-starter

Develops innovative approaches

Follows through

Collaborative

Builds relationships

Curious

Multi-tasker

Ethical, honest, trustworthy, loyal

PROFESSIONAL EXPERIENCE

Excellus Blue Cross Blue Shield

Change Management Practitioner 6/2019-3/2023

Organizational Change Management Lead for 100% remote the Microsoft Collaboration Suite project, which included the MS Teams and SharePoint installations. Lead a network of 75 change champions who were pivotal in helping facilitate all 4,000 users to adopt the changes, as well as sharing end user feedback with the project team after each of 12 iterations, resulting in the project being delivered under budget and ahead of schedule.

Partnered with the Managed Care leadership team to establish a Change Agent Network leveraging the team as a vehicle for introducing change management concepts throughout the year to support the employees in the division experiencing significant change saturation to accomplish its corporate strategic objectives

Supported employees through change in the Clinical Operations area who provided Utilization Management and Behavioral Health management services to our Medicare and Medicaid members

Teamed with an external ERP Implementation vendor, the Corporate Communications Director, the Human Resources Corporate Training Manager, and the Finance Director to create and implement a cohesive ERP change management plan that aligned with the project timeline.

Formed an engaged cross-functional Stakeholder Committee during the planning phase of a new product specifically for members that qualify for both Medicare and Medicaid and trained the leaders to sponsor and communicate changes to their respective teams.

Advised Project Managers to incorporate change management best practices into their project plans when deploying Software Development Life Cycle (SDLC) related projects

Adept in guiding leaders, individuals, and teams through change as a trusted expert, trainer, and coach. This often included reviewing or providing input to change related communications to include techniques to lower resistance and increase timely adoption.

Highly skilled at working with others to devise change strategies and plans, and then collaborating to execute and assess adoption utilizing various Prosci tools

Designed and presented nuanced change management training materials, which incorporated key concepts of ADKAR, Kubler-Ross, and Kotter’s change models, as well as utilizing the Prosci Train the Trainer certification to deliver the content to a diverse adult audience across the health plan

Facilitated the Information Technology Division and the Project Office with the ADKAR Change Impact Analysis for behavioral changes needed to transition from the Waterfall the Agile approach to system deployments

PROFESSIONAL EXPERIENCE (continued)

Enterprise Project Management Office (EPMO) Portfolio Analyst 11/2012- 6/2019

Managed the Medicare and Medicaid Operations Quality Initiatives project by creating a project plan to track the details of this multifaceted initiative, including:

oPopulation Health Management

oUtilization Management

oDisease Management

oMedical Policy

Objectives were to drive quality and reduce costs, by identifying factors affecting health outcomes and wellness in order to create a member centric model.

Assisted the Enterprise Information Technology Division with transitioning project methodologies from Waterfall to Agile, and governance structures for a $50+ million annual project portfolio budgets

Supported 50+ Project Managers through the project management process, which included among other things: leading training sessions, facilitating lessons learned discussions to improve project processes, and utilizing Microsoft Visio to analyze complex procedures

Facilitated the implementation of new or enhanced project procedures utilizing Kotter’s 8 Steps for Leading Change and the Deming Cycle approach to change (Plan, Do, Check and Act)

Proficient in Planview, which is used for project plans, schedules, storage of deliverables, risks and issues, and outputs including project financial statements and project status reports

Project implementations included system conversions, upgrades, business processes, membership and billing, enrollment, web or cloud based deployments, and federal, state and local claims processing. Resources utilized and stakeholders of the projects were from a cross-functional matrixed environment.

Corporate Audit, Transformation Project Audit Lead 3/2008–11/2012

Responsible for providing audit assurance and consulting services to a multi-year $600+ million project where 5 legacy health claims payment and processing systems were replaced with one new application

Served as a liaison between the Transformation team and the Corporate Audit department, preparing updates cross functionally, with Executive Leaders, and for the Board of Directors

Oversaw a different team of external vendors annually through the duration of the project. For example, one vendor assisted with tracking requirements end to end using a Requirements Traceability Matrix.

Paychex, Inc. 2000-2008

Various Management, Compliance and Audit roles

Managed the 401k Client Audit Group ensuring NASD compliance for the Paychex Security Corporation

Responsible for discretely and confidentially investigating and reporting on calls made into the Compliance hotline as assigned

Created, planned and implemented the annual 401k and Payroll Processing SSAE-16 audits (formerly known as SAS 70 Audit). This included interacting with external audit firms and payroll/retirement services client organizations, as well as interpreting accounting regulations.

Designed and implemented the first Sarbanes-Oxley (SOX) audit with a team of internal and external auditors by applying risk-based analysis and understanding the federal regulation.

CERTIFICATIONS AND PROFESSIONAL ORGANIZATIONS

Prosci Certified Change Practitioner 2020

Prosci Certified Train the Trainer 2022

CoachU Core Essentials Coaching Graduate

Project Management Professional (PMP) Certified 2012-2019

Institute of Internal Audit Member 1990-2012

NASD Broker Dealer Licensed (Series 6, 23, and 26) 2000

Certified Public Accountant, New York State, 1993

EDUCATION

Bachelor of Science Degree in Accounting - State University of New York College at Oswego

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