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Xaviera Castillo ad2qpz@r.postjobfree.com • 786-***-****

Clermont, FL 34714

Imports Specialist

Detail-oriented and dynamic professional with extensive experience in managing end-to-end importation process from procurement to customs compliance.

Proven track record of optimizing supply chain efficiency, reducing costs, and ensuring on-time deliveries. Skilled in streamlining import operations to meet business goals and exceed customer expectations. Adept at coordinating with international suppliers, freight forwarders, and customs authorities to facilitate smooth operations. Demonstrated proficiency in compliance with international trade regulations and documentation. Refined communicator, fluently bilingual in Spanish and English to support open channels of communication, fostering cross-functional collaboration. Seeking to contribute expertise to forward-thinking organization to enhance import operations and support business growth.

Areas of Expertise

International Logistics Control

Customs & Regulatory Compliance

Supply Chain Optimization

Supplier Coordination

Reporting & Documentation

Cost Analysis & Reduction

Import Process Efficiency

Cross-functional Collaboration

Database Management

Career Experience

General Noli, Remote (Bensenville, IL) 2022 – Present Ocean Import Specialist

Manage ISF and pre-alert communications for in-house and customer brokers, ensuring timely and accurate data exchange. Systematically input comprehensive shipment data into company's internal database, enhancing organizational efficiency. Spearhead pre-dispatch process for FCL shipments upon ISF receipt, streamlining shipment handling. Assist in weekly preparation of detailed shipment reports for key accounts, fostering transparent client communication. Efficiently handle invoicing, filing, and organization of processed import shipments.

Maintained company's internal system with up-to-date information, enabling smooth operations.

Provided complete and precise shipment information updates to origin offices and consignees for all ocean imports.

Ensured seamless customs clearance process by promptly delivering all required documents to customs brokers for pending import shipments.

Led imports team, conducting weekly meetings, and providing support for issue escalations, contributing to team success. Jas Forwarding, Atlanta, GA 2020 – 2022

Ocean Import Specialist

Oversaw efficient dispatch of ISF and pre-alert communications to customer customs brokers. Proactively initiated file openings in Cargowise well in advance of sailings. Administered on time pre-dispatch of all FCL shipments upon ISF receipt, enhancing shipment handling efficiency.

Delivered comprehensive shipment updates by sustaining open channels of communication with origin and consignee.

Dedicated efforts to updating the Cargowise system with latest information and dates, ensuring real-time KPI updates.

Contributed to efficient workflow and operations by demonstrating diligence in billing and promptly closing files. Dachser USA, Atlanta, GA 2018 – 2020

Otis Key Account Specialist, Ocean Imports

Gathered and input all inbound shipment details into the company’s robust internal database system. Conduct proactive outreach to customer job sites for delivery location confirmation and appointment coordination, enhancing delivery efficiency. Compiled and delivered all essential documentation to customs brokers for pending customs clearances. P a g e 2 2

Leveraged strong tracking and tracing abilities, while providing comprehensive updates to consignees on all ocean import shipments.

Implemented forward-thinking approach by pre-dispatching shipments three weeks in advance, aligning with customer delivery requirements.

Achieved remarkable 60% increase in trade lanes and freight tonnage, generating over $1M in additional revenue for company in a single fiscal year, reflecting exceptional client relationship management. Saturn Freight Systems Inc., Atlanta, GA 2015 – 2015 Imports Liaison

Responded promptly to rate quote requests for various shipment types, including import airfreight, ocean rates, inland shipments, customs clearance, destination fees, and deliveries. Documented all approved shipments moved via air and ocean into the Worldtrak System for efficient tracking and management. Collaborated with agents to secure spot quotes for airfreight, ocean rates, local deliveries, and inland shipments for competitive pricing. Led daily verification of flight itineraries and associated costs to maintain cost-efficiency and customer satisfaction.

Facilitated smooth import process by preparing and delivering all essential documents to customs brokers for pending customs clearances.

Furnished daily reports on the status of freight in transit to key accounts for real-time visibility.

Ensured accuracy and compliance throughout the process through efficient management of invoicing, filing, and organization of all import shipments.

Express Freight Int’l Inc., Miami, FL 2007 – 2015

Int’l Operations Agent

Negotiated with various carriers to secure competitive spot quotes for airfreight and inland shipments, contributing to cost savings. Streamlined preparation of essential international shipment documents, including master airway bills, house airway bills, SEDs, known and unknown shipper forms.

Enhanced cost efficiency by rapidly responding to international airfreight, inland shipment, and local delivery rate quote requests.

Ensured optimized flight planning by daily verification of flight itineraries and costs, aligning with budgetary constraints.

Delivered excellent customer service by keeping agents informed with timely updates on their shipments, encompassing delivery details and transit times.

Maintained meticulous organization by filing and categorizing invoiced inland and international shipments upon successful delivery to final destinations, enabling easy retrieval and accurate record-keeping. Additional Experience

Imports Service Agent, DHL Express

Education

Freight Broker Essentials

Miami Dade College Miami, FL

High School Diploma

Barbara Goleman Senior High Miami, FL

Technical Proficiencies

Windows 10, Microsoft Office Suite, Data Entry, 80 WPM, Impex, Lasernet, CBS, AMS, OAS, AS400, AES, TSA Certified, EZ Freight, WorldTrak, Cargowise, L-Shipping

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