Tawani Curtis

Dependable

Orange City, FL *****

ad2qpq@r.postjobfree.com

+1-386-***-****

I offer experience in the nursing field, Managing a Laboratory, customer service, phlebotomy & banking background. I'd definitely be an asset to the company and always open to learning new things. I'm very reliable, honest, trustworthy and a hard and dedicated worker. I'd love to join your team. Authorized to work in the US for any employer

Work Experience

Clinical Laboratory Manager

United Diagnostic Lab - Ormond Beach, FL

November 2019 to August 2023

• Manage a full functioning lab

• Accurately process samples by spinning blood, fax orders to laboratory to be processed

• Achieve results with accuracy and precision, maintain accurate documentation for 50 clients

• Verify Insurance

• Follow HIPPA guidelines

• Make appointments

• Submit billing information

• Email, Fax etc.

Customer Service Senior Specialist

JP Morgan Chase - Heathrow, FL

2013 to 2019

• Effectively translates complex information into common terms to reduce miscommunications for daily inbound calls, face-to-face with an average of 125 daily clients

• Possess strong knowledge of computer fundamentals in MS Office/software for company Clinical Medical Service/Customer Service Representative LabCorp - Orange City, FL

2009 to 2013

• Point of contact for admitting clients for patient care, clinical laboratory, end-to-end drug development services, displayed patience to general public ensuring timeliness is honored

• Built client relations with physicians' offices to better serve their patients with respect

• Knowledgeable of start of the art technology to conduct various medical processes Medical Assistant

Florida Hospital Adventist- Health System - Altamonte Springs, FL 2004 to 2009

• Obtain patient medical history for 50 clients daily, reviewed prescriptions & patient information; verify patient demographics, entered information accurately into database

• Demonstrated professionalism and sensitivity to the confidentiality of the patients personal health information, displayed compassion and strong customer service ethic 100% Education

Associate in Medical Assistant

Americare School of Nursing - Fern Park, FL

2004

Medical Billing and Coding

Americare School of Nursing - Fern Park, FL

2002

Florida Metropolitan University - Altamonte Springs, FL 2001

High school diploma or GED

Skills

• EMR

• Injections

• retail sales

• Patient Care

• Phlebotomy

• Medical Records

• Scheduling

• EKG

• Epic

• CPR Certified

• Venipuncture

• Phlebotomist

• Laboratory Procedures

• Laboratory Experience

• Medical Billing

• Triage

• Medical Coding

• Vital signs

• Medical terminology

• Typing

• Laboratory Management

• Anatomy Knowledge

• Insurance Verification

• Hospital Experience

• Case Management

• Critical Care Experience

• Medical Office Experience

• Nurse Management

• Communication skills

• English

• Bilingual

• Medical Scheduling

• Office Management

• Phone Etiquette

• ICD-10

• Cerner

• Transcription

Certifications and Licenses

Certified Medical Assistant (CMA)

CPR Certification

Additional Information

Judicious in carrying out assignments without direction within diverse positions in meeting organizational goals. Exhibits excellent customer service while projecting self-confidence, authority, & enthusiasm. Displays an ability to learn rapidly and quickly to changing situations. Strong background in various medical facilities, seeking to pursue position in customer service.

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