Daniel McEntee

Zion, IL *****

312-***-****

ad2qpg@r.postjobfree.com

PROFESSIONAL SUMMARY

Combined 20+ years of sales and service experience in the Automotive Industry. TRANSFERABLE SKILLS

● Expert customer focus and orientation.

● Expert problem solver.

● Expert sales skills.

● Expert work style: conscientiousness.

● Expert customer service.

● Expert HR: compensation and benefits.

● Expert office management.

● Highly proficient management and leadership

skills.

● Highly proficient verbal communication.

● Highly proficient project management skills.

● Highly proficient attention to details.

● Highly proficient at meeting defined goals.

● Highly proficient oral and written communication EXPERIENCE

Parts Coordinator — Caljan Incorporated - 800-***-****, Menomonee Falls, WI April 2023 - Present

● Manage all facets of parts order fulfillment in Microsoft Dynamix AX (ERP).

● Assist customers in identifying items and provide quotes that reflect accurate/realistic pricing and lead times.

● Report Key Performance Indicators (KPI’s) to the National Service Manager in a timely and efficient manner.

Service Specialist — MSX International - 248-***-****, Remote August 2021 - November 2022

● Consulted 30-40 dealerships on obtaining higher revenue and customer retention goals.

● Consult with dealerships to increase the fixed operations overall customer retention and profitability and identify follow-up or action items for next contact.

● Focus one’s efforts on evaluating the parts department inventory management processes to eliminate waste, increase parts loyalty and profitability and improve efficiencies. Parts Specialist — Case/New Holland - 630-***-****, Remote April 2021 - August 2021

● Managed inbound calls and emails regarding parts errors and ordering issues with dealers and distributors.

● Conducted professional calls and emails with customers to resolve issues.

● Logged orders through the company database.

● Provided complete and accurate part(s) identification information for corrective actions. Photographer — H. R. Imaging Partners - (815) 433-869, Remote July 2020 - April 2021

● Displayed professional and positive demeanor around the school staff, parents, and students on picture days.

● Set up, mounted, or installed photographic equipment and cameras.

● Reviewed sets of photographs to select the best work. Claims Adjuster — Endurance Dealer Services - 866-***-****, Northbrook, IL April 2018 - June 2020

● Mediated, adjudicated, and authorized claims based on contract language and dollar limit authorities.

● Read, understand, and apply contract language.

● Answered inbound calls from repair centers and Endurance Customers/Contract Holders. Automotive Vehicle Inspector — SGS - 513-***-****, Remote July 2017 - April 2018

● Performed accurate vehicle inspections on vehicles scheduled to come off lease.

● Detected signs of previous structural damage and repairs.

● Accurately reported findings and worked under limited supervision. District Recall Coordinator — MarketSource - 770-***-****, Remote March 2017 - June 2017

● Implemented and monitored action plans or my assigned dealerships to identify Alpha owners needing immediate repair.

● Continuously monitored and reported on the effectiveness of community outreach plans; adjusted as necessary.

Lincoln Service Advisor — Fox Ford - Lincoln - 773-***-****, Chicago, IL August 2015 - February 2017

● Displayed professionalism, patience, and a “people first” attitude while making sure all customers felt valued and heard.

EDUCATION

Associates Automotive Technology and Shop Management Lincoln Technical Institute, Melrose Park, IL

Bachelors Business Administration and Management

University of Cincinnati, Cincinnati, OH

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