Mary Stallworth

Bayou La Batre, AL *****

ad2qno@r.postjobfree.com

+1-414-***-****

· Well-qualified Administrative Assistant with strong customer service skills. Ability to handle complex customer issues and promote positive experiences within the workforce. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Skilled in coordinating documentation and handling payments.

· Proficient multitasker with the ability and drive to be a team leader within the office setting and effectively train staff. Trustworthy and dependable, service- oriented Adjuster, skilled at applying creative approaches to solving complex issue. Positive and upbeat team-player with comprehensive knowledge eager to contribute to the challenging Insurance Claim Examiner environment. Excellent communication and prioritization skills.

Work Experience

Independent Insurance Agent

Alacrity Solutions - Texas City, TX

May 2022 to October 2022

• Reviewed and analyzed property claims due to Cata

• Make initial contact with insurer

• Set and maintained adequate reserves

• Determined if claim had adequate policy coverage for total value of claim

• Obtained and reviewed reports, photos, statements, invoices, estimates and required materials.

• Identified subrogation or Public Adjuster and initiates appropriate actions required

• Determined payment and issued checks or partial /full denials, HO7, ROR and under deductible letters.

• Update all necessary information or documents to CoreLogic for Field Adjuster and any supplements needs on claim.

• Build up estimate with accurate line items from tree invoices and tarping services

• Follow up with insurer field adjuster and contractors throughout the life of the claim.

• Release Recoverable Depreciation once all documents are received

• Document file and submit final reports close claim Floor Operator

Amazon - Theodore, AL

September 2019 to May 2022

· Scan in packages

· Close out packages in bags and pallets

· Audit packages to make sure packages are shipped to right locations

· Report floor problems for machines

· Put correct packages into problem solve to get corrected Desk Adjuster

Erie Insurance - Peoria, IL

August 2017 to May 2020

· Reviewed and analyzed mitigation claim reports based on standards including correct invoicing of line items, critical review of data in the record of drying conditions, correct labor efficiency, price list variation and equipment sizing.

· Set and maintained adequate reserves. Evaluated information to determine coverage and total value of claim.

· Obtained and reviewed reports, statements, records and required materials.

· Determined payments and issues checks or declines payment as appropriate. Documented claim files and submitted final reports closure.

· Identified subrogation claims and initiates appropriate action. Customer Service Representative

The Results Company - Mobile, AL

May 2018 to September 2019

· Taking approximately 50 inbound calls for Well Care and Medicaid patients

· Scheduled medical appointments for approximately 2-25 members

· Offered advice and assistance to customers, paying attention to special needs or wants

· Procure transportation for members

· Ensured that all members is in compliance with Well Care and Medicaid Inventory Clerk

Kenco Labeling - Milwaukee, WI

January 2015 to August 2017

· Accepted delivered packages, verified products and checked delivery totals to keep system records current and accurate daily

· Daily maintained all documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery

· Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies daily

· Maintained inventory count, tracked usage and documented variances

· Recorded information, shortages and discrepancies to keep records current and accurate

· Checked packages and merchandise for damage and quickly notified vendors to request replacements Administrative Assistant

Cochran Law Firm - Mobile, AL

May 2010 to August 2014

· Coordinate and monitor all activity within the law office

· Check completed documents for accuracy and quality

· Facilitate staff meetings

· Ensure that attorneys are equipped with all necessary court documents

· Prepared subpoenas and other court documents

· Created new client files

· Trained new staff

· Scheduled attorney and client meetings

Education

Associate of Science in Criminal Justice

Remington College - Mobile, AL

2012

High school diploma or GED

Skills

• 10 plus years of Customer Service

• Proficient in Customer Care

• Customer Focused

• Proficient in warehouse logistics

• Proficient Administrative skills

• Superb analytical skills

• Team focused

• Driven

• Dependable Experience in handling claims with Public Adjusters and contractors.

• Proficient in Xactimate (all versions) and sketch.

• Strong Industry Related Construction Knowledge with experience in water and fire mitigation and mold remediation.

• With social adaptability, able to excel in all aspects of working with a diverse client base.

• Solid technical aptitude, effective in instructing and training both staff and customers.

• Highly organized and detail-oriented, with productive multitasking and problem solving.

• Available for travel/extended travel as needed.

• Fire Restoration

• Microsoft Office

• Restoration Industry Experience

• Restoration

Certifications and Licenses

TX all lines adjuster license

Contact this candidate