General Manager Customer Service

Christine Burgess

Phoenix AZ 480-***-**** ******************@*****.***

Professional Summary

Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.

Skills

Labor Cost Controls

Risk Management

Verbal and Written Communication

Employee Scheduling

Food Preparation and Safety

Market Growth

Profit and Loss Accountability

Staff Training

Multimillion-Dollar P&L Management

Time Management

Staff Motivation

Purchasing and Planning

Budgeting and Cost Control

Performance Improvement

Inventory Control

Work History

General Manager, 07/2014 - 02/2023

Jimmy Johns

With Jimmy Johns, every day responsibilities include opening the store and getting prepped for the day, ordering produce for the store and any other needed supplies, doing inventory of the store, managing employees as well as doing all hiring for the store, taking care of any customer problems in a professional manner, and keeping the store clean and always organized.

Drove year-over-year business growth while leading operations, strategic vision, and long-range planning

Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures

Monitored daily cash discrepancies, and inventory shrinkage

Reported issues to higher management with great detail

Developed and implemented strategies to increase sales and profitability

Managed budget implementations, employee reviews, training, and schedules

Trained new employees on proper protocols and customer service standards

Implemented operational strategies and effectively built customer and employee loyalty

Interacted well with customers to build connections and relationships

Handled problematic customers to assist lower-level employees and maintain excellent customer service

Mitigated business risks by working closely with staff members and assessing performance

Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth

Personal Instructor, 03/2013 - 03/2014

Kumon Math and Reading Center

My responsibilities included but not limited to providing individual instruction to increase students learning abilities and their social abilities and communication skills

I also answered phone calls, scheduled appointments, and welcomed parents and students into the classrooms

Communicated student progress to parents and guardians for collaborative approach to educational goals

Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels

Completed physical inventory counts each month

Receptionist, 05/2011 - 08/2012

The Perfectionist

Responsibilities included answering customer calls, enter all new customer information and billing information into the computers along with other paperwork like invoices and billing receipts.

Collected Type payments, processed transactions and updated relevant records

Answered central telephone system and directed calls accordingly

Handled assignments independently with good judgement and critical thinking skills

Maintained confidentiality of information regarding clients and company

Responded to inquiries from callers seeking information

Operated multi-line telephone system to answer and direct high volume of calls

Answered phone promptly and directed incoming calls to correct offices

Confirmed appointments, communicated with clients, and updated client records

Managed multiple tasks and met time-sensitive deadlines

Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments

Education

High School Diploma: Generals and fine arts

Barry Goldwater High School - Graduate

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