Port Saint Customer Service
Resume:
Jaime Balch
Port Saint Lucie, FL *****
*********@*****.***
I have been in management in hospitality and am looking for a stable company where I can build a career.
Authorized to work in the US for any employer
Work Experience
Dispatcher/Customer Service
Dream Land Plumbing LLC - Port Saint Lucie, FL
July 2023 to Present
Promoted and booked leads via Angi, Home advisor, Thryve, Thumbtack and Pro referral/Home Depot. Handled accounts payable. Dispatched jobs to a crew within a timely schedule. Server
Olive Garden - Port Saint Lucie, FL
December 2022 to June 2023
• Expert on wine pairings
• Timely service
• Knowledgeable on menu with upsales
Server/Waiter
Miller's Ale House - Port Saint Lucie, FL
November 2021 to November 2022
• Welcomed guests as they arrived
• Handled 25+ tables daily
• Took food and drink orders
• Served meals
• Checked on guests frequently
• Managed cash, check, credit orders
• Maintained a clean work area
Server
Sam Snead's - Port Saint Lucie, FL
July 2019 to March 2020
Fluent in high end foods and alcohol sales.
Expert in POS/MICROS systems.
Team leader and motivator of job duties including cleaning and stocking supplies. Duties also included banquet serving/set up/breakdown. Server
Tin Fish Restaurant - Port Saint Lucie, FL
February 2018 to July 2019
Trained new employees.
Safe Serv certified.
Open and closed restaurant.
Balanced end of shift reports.
Stocked and cleaned.
Skilled in food and beverage sales.
Server
The Vista Grille - Port Saint Lucie, FL
February 2017 to February 2018
Sold daily specials as well as breakfast, lunch and dinner menu items. Handled and balanced cash register, credit card and my daily sales. Cleaned and stocked while opening and closing the restaurant. Independent Contractor
Treasure Coast Newspapers - None
January 2014 to January 2017
Selected
Responsible for over 300 customer accounts. Highly organized, sorting, inserting and delivering papers in a timely manner.
Server/trainer/shift Manager
Ponderosa Steakhouse - Rochester ny
January 2002 to January 2014
New store opener. Certified server trainer through the company. Implemented a 13 step service standard. Closed out audits using Micros/Pos system. Expert at upselling and suggesting menu items. Education
Associate's Degree in Communications
Monroe Community College - Rochester, NY
September 1997 to June 1999
Associate in Arts (AA) in Communications
Genesee Community College - Batavia, NY
September 1995 to June 1997
High school diploma
Wayne Central High School - Ontario, NY
1991 to June 1995
Associate's in Health Science
Indian River Community College - Port Saint Lucie, FL Skills
• High-end sales
• Micros POS
• Catering
• Serving
• Upselling
• Banquet experience
• Host/hostess experience
• Bussing
• Restaurant management
• Retail sales
• Food service
• Restaurant experience
• POS
• Cash Handling
• Guest Services
• Pricing
• Time Management
• Cleaning Experience
• Microsoft Office
• Customer service
• Sales
• Upselling
• Supervising experience
• Pricing
• Leadership
• Accounts payable
Certifications and Licenses
Server Trainer
ServSafe
Food Handler Certification
Driver's License
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