Jaime Balch

Port Saint Lucie, FL *****

ad2qn9@r.postjobfree.com

+1-772-***-****

I have been in management in hospitality and am looking for a stable company where I can build a career.

Authorized to work in the US for any employer

Work Experience

Dispatcher/Customer Service

Dream Land Plumbing LLC - Port Saint Lucie, FL

July 2023 to Present

Promoted and booked leads via Angi, Home advisor, Thryve, Thumbtack and Pro referral/Home Depot. Handled accounts payable. Dispatched jobs to a crew within a timely schedule. Server

Olive Garden - Port Saint Lucie, FL

December 2022 to June 2023

• Expert on wine pairings

• Timely service

• Knowledgeable on menu with upsales

Server/Waiter

Miller's Ale House - Port Saint Lucie, FL

November 2021 to November 2022

• Welcomed guests as they arrived

• Handled 25+ tables daily

• Took food and drink orders

• Served meals

• Checked on guests frequently

• Managed cash, check, credit orders

• Maintained a clean work area

Server

Sam Snead's - Port Saint Lucie, FL

July 2019 to March 2020

Fluent in high end foods and alcohol sales.

Expert in POS/MICROS systems.

Team leader and motivator of job duties including cleaning and stocking supplies. Duties also included banquet serving/set up/breakdown. Server

Tin Fish Restaurant - Port Saint Lucie, FL

February 2018 to July 2019

Trained new employees.

Safe Serv certified.

Open and closed restaurant.

Balanced end of shift reports.

Stocked and cleaned.

Skilled in food and beverage sales.

Server

The Vista Grille - Port Saint Lucie, FL

February 2017 to February 2018

Sold daily specials as well as breakfast, lunch and dinner menu items. Handled and balanced cash register, credit card and my daily sales. Cleaned and stocked while opening and closing the restaurant. Independent Contractor

Treasure Coast Newspapers - None

January 2014 to January 2017

Selected

Responsible for over 300 customer accounts. Highly organized, sorting, inserting and delivering papers in a timely manner.

Server/trainer/shift Manager

Ponderosa Steakhouse - Rochester ny

January 2002 to January 2014

New store opener. Certified server trainer through the company. Implemented a 13 step service standard. Closed out audits using Micros/Pos system. Expert at upselling and suggesting menu items. Education

Associate's Degree in Communications

Monroe Community College - Rochester, NY

September 1997 to June 1999

Associate in Arts (AA) in Communications

Genesee Community College - Batavia, NY

September 1995 to June 1997

High school diploma

Wayne Central High School - Ontario, NY

1991 to June 1995

Associate's in Health Science

Indian River Community College - Port Saint Lucie, FL Skills

• High-end sales

• Micros POS

• Catering

• Serving

• Upselling

• Banquet experience

• Host/hostess experience

• Bussing

• Restaurant management

• Retail sales

• Food service

• Restaurant experience

• POS

• Cash Handling

• Guest Services

• Pricing

• Time Management

• Cleaning Experience

• Microsoft Office

• Customer service

• Sales

• Upselling

• Supervising experience

• Pricing

• Leadership

• Accounts payable

Certifications and Licenses

Server Trainer

ServSafe

Food Handler Certification

Driver's License

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