Allen Pryor

Customer service

Houston, TX *****

ad2qn3@r.postjobfree.com

+1-713-***-****

Ready to work

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Medical Billing and Coding Specialist

RemX Specialty Staffing - Houston, TX November 2022 to January 2023 identified problems with medical records, made corrections and resubmitted them

Tech Support Representative

uBreakiFix by Asurion - Houston, TX July 2021 to October 2022 answered tech support calls

, started and filed claims, refunds and triage and trade ins, also activations disconnections and International calls. and took payments Collections Specialist

iQor - Houston, TX

March 2019 to July 2021

Houston, TX

Quality Analysts

Monitored agents calls to ensure adherence to company policies and procedures Provided feedback to agents to assist in overall improvement in performance Implemented new information on production floor outlined by the client Listened to required calls on a monthly basis for assigned team Certified new hire agents into Production

Followed and administered center security and safety procedures Trained and assisted other center employees

Met and exceeded center client goals

Medical records coordinator

Houston MRI - Houston, TX

April 2017 to September 2018

Located information. Filled out and got depositions and affidavits notarized. Correction to billing,dates of service And all corrections to incomplete records/forms

Assistant

Galleria Salon - Houston, TX

February 2014 to January 2015

Applied color, blow dryer, color treated, extensions, braids mens hair cut, Ran errands, scheduling appointments, paying bills, contacting wholesalers, inventory. Debt Recovery Specialist

Liberty Settlements - Houston, TX

February 2012 to December 2013

Processed electronic/paper claims accurately following written guidelines Negotiated settlements with clients

Maintained accurate, up-to-date customer account information Recovered outstanding debt

Maintained a flexible work schedule to assist where needed Utilized Excel and Microsoft Word on a daily basis Insurance Verification Agent

Medipsych Co - Houston, TX

March 2009 to May 2011

Required externship for 160 hours/ Hired within 82 hours obtained Used coded data to produce and submit claims to insurance companies Worked directly with insurance company, healthcare provider, and patient Reviewed and appealed unpaid and denied claims

Verified patients' insurance coverage

Answered patients' billing questions

Handled collections on unpaid accounts

Education

Medical insurance billing and coding

Everest College - Houston, TX

June 2008 to April 2009

Certificate in Business office technology

Job Corps - San Marcos, TX

February 2006 to September 2007

Skills

• Professional Skills Medical Terminology/Body Systems Customer Service/Compliance HIPAA Identify

Insurance Plans(Medicare, PPO, HMO) Patient Scheduling 10 Key Intellicode Programs CPT Coding/ E/M Medisoft EOB's/Posting/Follow Up Posting Charges/Payments MS Word/Excel Patient referrals/ authorization Medical Law Ethics Medical Transcription Filing CMS 1500 (paper) claims Knowledge EDI/Electronic Claims ICD-9-CM/HCPC Coding

(8 years)

• Medical Billing

• EMR Systems

• Medical Coding

• ICD-10

• Accounts Receivable

• Medical collection

• Phone etiquette

• Customer service

• Debits & credits

Additional

Information

Professional Skills

Medical Terminology/Body Systems Customer Service/Compliance HIPAA Identify Insurance Plans(Medicare, PPO, HMO) Patient Scheduling 10 Key Intellicode Programs CPT Coding/E/M Medisoft

EOB's/Posting/Follow Up Posting Charges/Payments MS Word/Excel Patient referrals/authorization Medical Law Ethics Medical Transcription Filing CMS 1500 (paper) claims Knowledge EDI/Electronic Claims ICD-9-CM/HCPC Coding

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