Objectives

To work for a company that values my loyalty, work ethic and personable attitude.

Experience

First Tennessee Bank

June 2017 – Present

Processes, monitors, and validates coin and currency amounts in the vault according to company standards and regulations. Maintains an accurate record of all cash exchanges. Counts money and balances the vault. Receives, places, and fulfills orders from the Federal Reserve Bank and internal units to maintain required levels of cash.

Waste Connections

July 2015 – June 2017

Work in conjunction with other departments to resolve customer disputes utilizing the Waste Connections proprietary operational systems.

Interviews customers and record interview information into computer for customer service, talk with customers by phone and in person, to receive orders for installation, turn on, discontinuance, or change in service. Filled out contract forms, determined charges for service requested, collects deposits, prepared change of address records and issued discontinuance orders.

Demonstrate effective use of software applications, at a minimum MS Word and Excel proficient.

Interacted with customers and Waste Connections employees to determine service requirements and resolve problems or complaints in a courteous manner.

Worked in a fast paced, cooperative, high call volume environment with very detailed expectations.

Assisted in other areas as needed

ORNL Federal Credit Union

June 2013 – July 2015

Assisted members and potential members with their Credit Union financial needs in a prompt, friendly, and efficient manner, both in person and on the phone. Received and processed member financial transactions including: process deposits, withdrawals, transfers, and share drafts; sold money orders and cashier checks. Balanced cash drawer and transactions daily; sold cash to vault to maintain approved cash limit.

TVA Credit Union

October 2005 – July 2011

The primary purpose of this position was to assist the Credit Union in fulfilling its mission “To help members grow financially.” Greet members’ with a welcoming, quick and efficient service. Counsel members about Credit Union products and services based upon their needs. Promote services based upon those needs.

Educate and assist members with electronic and online services, such as online banking, mobile applications, and remote deposit.

Education

Powell High School, Diploma, 1997, Knoxville, TN

References

Christina Turner

Asst. Branch Manager ORNL FCU

C: 865-***-****

Joanna Sweet

Weigel’s Acct Dept.

865-***-****

Kristi Williams

Cust Service Mgr. Waste Connections

865-***-****