Human Resources Customer Service

ZAINAB RIZVI

**** ******** ***** - ******, ******** 21144 - 240-***-**** - **********@*****.***

Professional Summary

Motivated student seeking position in Human Resources and Customer Service. Having worked several years in a retail environment, the combination of my skill set along with my experience sets me up well for a career in Human Resources and Customer Service. I am able to work well both in team environments as well as individually. I have a proven ability listen attentively, solve problems quickly and efficiently, and create high-quality professional relationships Education

Bachelor’s in Human Resources Management - University of Maryland - Expected May 2024 Work History

Medical Receptionist - February 2023 to Present

Dr. Mirza M. Nusairee - Crofton, MD

● Greet and attend to patients in person and over the phone

● Professionally assist doctors, staff, visitors, and patients

● Maintain business inventory such as checking supplies, scheduling equipment, and maintenance repairs

● Answer all phone calls in a professional and courteous manner

● Perform all duties within HIPAA regulations

● Maintain confidentiality of all doctor, staff, and patient information

● Schedule appointments between doctors and patients

● Liaise between medical departments with discretion and professionalism

● Adhere to policy and procedures during all activates

● Assist with admission/treatment as per agreed protocols

● Ensure that stock levels are adequate and orders are made in a timely manner

● Communicate medical results to patients under clinical supervision

● Complete accurate documentation of patient visits Sales Associate - September 2020 to January 2023

Hobby Lobby - Columbia, MD

● Greet customers warmly and provide excellent customer service

● Assist customers in locating items, answering questions about products, and providing information on sales and promotions

● Operate cash registers accurately and efficiently to process payments from customers

● Process returns and exchanges according to company policy

● Maintain a neat and organized work area

● Stock shelves with merchandise and ensure that all displays are properly labeled and priced

● Monitor inventory levels and restock shelves as needed

● Ensure the store is clean and presentable at all times

● Follow safety protocols and adhere to loss prevention policies

● Provide assistance to other departments when needed

● Participate in team meetings and training sessions

● Handle special orders and requests from customers Sales Associate - November 2019 to March 2021

Marshalls - Columbia, MD

● Greet customers in a friendly and professional manner, providing assistance as needed

● Process customer transactions accurately and efficiently using the point-of-sale system

● Maintain an organized and clean work area to ensure efficient operations

● Assist with stocking shelves, organizing merchandise, and maintaining store displays

● Ensure that all items are priced correctly and clearly marked

● Provide excellent customer service by responding to inquiries and resolving complaints

● Follow company policies and procedures for handling cash, credit cards, and other forms of payment

● Monitor inventory levels and report any discrepancies or issues to management

● Assist with unloading trucks, unpacking boxes, and moving merchandise onto sales floor

● Participate in weekly team meetings to discuss goals and strategies

● Help maintain a safe working environment by adhering to safety protocols and reporting any potential hazards

● Remain up-to-date on current promotions, policies regarding payment and exchanges, and security practices

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