MONICA CREWS

**** ****** ***

Layton, UT *****

801-***-****

ad2qlv@r.postjobfree.com

Engaging leader who enhances operations by motivating employees and maximizing resources through continuous improvement. Highly knowledgeable in customer service best practices, purchasing, inventory and market conditions. Natural leader with effective communication, problem-solving and planning abilities. Versed in all aspects of staffing, including recruiting, hiring, scheduling and performance reviews. Successful contract negotiator. Proven Operations Manager. Able to remain calm and deescalate high-pressure situations. Adept at leveraging in-depth knowledge of industry trends and shifts to offer valuable insights on opportunities for growth and development.

EXPERIENCE

JUNE 2021 – CURRENT

PENSION COORDINATOR/HRA SPECIALIST, Compusys

Answer high volume of phone calls from members regarding eligibility and plan rules. Prepare and mail packets for new member enrollment. Determine, maintain, and terminate members for health and welfare eligibility. Special Projects as assigned. Work Daily with Microsoft Office and Excel. Manage and implement process flow of day to day operations, including administrative systems and organizational policies and procedures. Assist in plan design issues that comply with client needs and ERISA and DOL laws. Enter valuation data for various plans using the RELIUS system and compile results. Prepare defined contribution plan termination and merger packages for IRS submission. Prepare forms for processing participant distributions according to applicable IRS requirements. Research and process corporate action instructions completely, accurately, and according to procedures for both domestic and international holdings. Participate in enrollment meetings educating the members on healthcare benefit options.

NOVEMBER 2020 – JUNE 2021

PHLEBOTOMIST, American Red cross

Balance production, donor care & quality requirements to meet daily blood collection goals. Customer service experience, effective verbal communication, and public relations skills are required. Load and unload vehicles with or without reasonable accommodation. Basic computer skills are required. Lift-up to 50 lbs., physically assisting donors experiencing an adverse reaction, as well as pushing or pulling heavy weights up and down ramps and stairs. Work with a team to setup and tear down the equipment required to conduct a mobile blood drive. This involves loading/unloading of vehicles, pushing carts up to 250lbs, setting up beds and handling many totes containing equipment and snacks for the donors. Flexible in working long, irregular hours and frequent schedule changes. Overnight travel 2 - 3 nights

MAY 2019 – MARCH 2020

PURCHASING MANAGER, Mrs. Fields Gifts, inc

Create, place and manages purchase orders based on business needs. Analyzes inventory, sell through and buying patterns to determine turns, order frequency and shrinkage. Forecast component needs, run rate timelines and schedules product deliveries to ensure adequate stock. Order everyday items based on inventory feedback from the facility departments. Responsible for inventory tracking and disseminating inventory reports to stakeholders. Upload data and utilizes MRP system for purchasing timing and amounts. Provides required food and safety data (MSDS, COAs, etc.) to vendors and ensures vendors meet quality assurance regulation requirements. Communicate any inbound transportation or timing issues to the leadership team.

JANUARY 2018 – APRIL 2019

GENERAL MANAGER, corelife eatery

Managed and mentored staff, including recruiting/hiring/training of all employees, overseeing HR/payroll, managing issues of discipline/termination, ensuring ongoing training/education, etc. Maintained clean and orderly work areas. Properly stored equipment, tools, and supplies. Creates, place and manage purchase orders based on business needs following weekly and monthly budgets and forecast. Purchasing and Inventory tracking using DUMAC systems. Communicates data regarding inventory, labor, PNL’s to stakeholders. Oversaw production of food according to sanitation and quality standards. Ensured compliance with all applicable federal and state laws and all company policies. Provided timely and accurate reports as required. Addressed customer concerns and issues. Ensured stated goals were met.

APRIL 2014 – JANUARY 2018

OWNER/OPERATOR, Dickeys Barbeque

Directed business-wide changes to modernize procedures and organization. Administered day-to-day operations, including accounting and budget management, business development, performance metrics and customer service. Monitored trend forecasts, adjusting budgets and operational plans to keep organization agile and sustain revenue growth. Create, place and manage purchase orders based on business needs with a budget between $10,000 and $ 60,000 depending on need. Improved profitability by accurately maintaining P&L to meet prime fiscal responsibility. Consistently exceeded sales goals through up-selling and cross-selling within existing client base, as well as strategically attracting new business. Managed company key accounts to promote ongoing project profitability and superior customer satisfaction.

MAY 2008 – MAY 2014

SALES MANAGER, Mimi’s Cafe

Personnel mentoring. Managing resources. Quality management. Brand management. Staff Development. Project management. Customer retention. Policy/program development. Goal setting. Supervision and training. Employee development. Payroll. Creates, place and manage purchase orders based on business needs.

FEBRUARY 2000 – APR 2008

OFFICE MANAGER, hunts international

Manage, created, and executed marketing material. Payroll, taxes, and weekly financial reports. A/P, A/R, and basic bookkeeping. Schedule appointments. Generate service contracts. Answer questions regarding HR. Daily tasks assigned by President. Worked directly with department leads.

EDUCATION

MAY 2000

BUSINESS MANAGEMENT, Cerro Cosa Community College

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