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Document Control Quality Assurance

Location:
Suitland, MD
Posted:
January 13, 2024

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Resume:

Stacie D. McLennon

ad2qle@r.postjobfree.com

301-***-****

QUALITIES

Adaptable ‘Can-do' attitude Communicative Innovative Pro-active Sense of humor

KEY SKILLS

The ability to effectively prioritize tasks and work within a full support team. Good collaborator with excellent organization and motivation skills. Ability to perform consistently under pressure and in varied environments. Ability to adapt quickly to ideas, methods, and environments Ability to communicate with people of all levels and backgrounds.

SUMMARY OF EXPERIENCE

Over 20years of document control experience in various positions. My experience has been in a broad range of professional settings.

DC Water & Sewer Authority

1385 Canal St

Washington Dc

Coordinator, Intake and Document Operations

September 2023-Current

Responsible for document control over all permit submissions including invoices, receipts, payments, letters of credit, approved/signed sets and supplemental documents.

Responsible for quality assurance and quality control (QA/QC) of permit submissions and the documentation of those submissions into the DC Water document tracking software.

Develops and enforces submission requirements and procedures to ensure that information is accurately and completely documented.

Assigns review fees, manages the Permit Operations database of invoices and account process, and directs others in task supporting the invoice and account management process.

Coordinates the interaction of databases between the Permit Operations Department and other DC Water departments/database platforms.

Evaluates Plan submissions for completeness and determines the review type and review fee.

Responsible for and manages the document intake and document control process for the department.

Analyses and evaluates on a quantitative and qualitative basis the effectiveness of the intake and data management process in the department and the interfaces with other company wide database platforms regarding the ability to meet established goals and objectives.

Advises on the distribution of work among positions and teams and advises on the appropriate staffing levels.

Advises on the potential benefits/uses of automation to improve the efficiency of administrative support or program operations.

Evaluating and advising on the organization, methods, and procedures for providing documenting records, process, files and documentation.

Coordination of information/data platforms between our intake process, the work order system and the accounting systems. Acts as liaison between Permit Operations and IT in regard to the maintenance and development of the interfaces.

Evaluates database information, requests or runs queries to manage workflow, capacity, backlog and performance. Prepares reports regarding quantitative/qualitative departmental performance.

American Land & Title Association

1800 M St

Washington Dc

Database Specialist

March 2023 – September 2023

Membership/Registry Onboarding

Scan documents for digital files

Type information into our database

Maintain an organized file system.

Maintaining a detailed and organized storage system to ensure data entries are complete and accurate.

Keeping a record of hard copy data such as invoices, inventory membership database.

Establishing data entry standards by continually updating filing systems to improve data quality.

Addressing data inconsistencies by working with administrative staff to locate missing data.

Attending data queries and reporting any major data errors to management.

All Things Realty LLC

5623 Allentown Rd, Suite 20

Campsprings, MD 20746

Office Engineer/Realtor/Investor/Property Manager

October 2017- Current

Managed database/CRM with current construction documents on Real estate projects.

Trained and mentored others on CRM and daily quality checks

Aiding clients in selling their homes by helping to set up the listing price, advertising the property, and helping open houses for prospective buyers.

Listing properties with the proper real estate boards to ensure maximum exposure.

Aiding clients in buying homes by going with them to open houses, scheduling house viewings, and making offers on suitable properties.

Drafting sales agreements between a home buyer and home seller

Helping clients find tenants for rental properties.

Advising clients on home updates or renovations to help them increase their selling price or potential offers.

Advertising their personal brand and services on social media

Writing enticing home summaries for real estate listing websites and other outlets

Ability to work in a demanding environment.

Purposeful work ethic and ability to undertake tasks needed to carry out the sale of a home.

Proven written and verbal communication skills.

Excellent people skills and ability to build relationships easily

Ability to multi-task and troubleshoot with creative thinking

Excellent time-management and punctuality

Excellent negotiation and deciding skills

DC Water and Sewer Authority

5000 Overlook Avenue,

S.W. Washington, DC 20032

Document Management Specialist

Engineering

November 2012- October 2017

Coordinated the activities of Document Management for DETS/DWS/DMS, including distribution and auditing controlled documents, maintenance of electronic department directories, tracking and reporting on document review process.

Aid with the implementation, management, and administration of an electronic document system.

Ensure that pre-established document control requirements are met throughout the duration of the project/contract lifecycle.

Receive tract and check project documents using the DETS standard document management programs to register documents, keep databases and produce logs transmittals and other reports as needed.

Manage archival activities for controlled documents and files.

Review and proofread documents for consistency of document format and system concerns.

Performs other duties and responsibilities as assigned by supervisor.

Human Genome Sciences

9911 Belward Campus Dr.

Rockville Md, 20850

Documentation Specialist II.

February 2010 –November 2012

Supply advice and make recommendations to customer personnel on applying regulations and policies to their programs.

Responsibilities also include the handling, scanning, copying, indexing, data entry, reporting, and filing also archiving of official records.

Ran routine daily distribution reports (Batch Records, SOP’s, Specifications, Work Instructions, Training Plans).

Batch record archiving and issuance.

Issuance of Product Labels using (SAP) system.

Updating various databases.

Knowledgeable of hard copy and electronic records management processes involved in the life cycle of record.

Aid with training of departmental policies and procedures about record retention.

Aid with writing SOP’s, Work Instructions, and other departmental processes.

Collecting data; aiding with the clearance and dissemination of written material; and managing paper and electronic record systems.

Creating and updating existing binders, indexes, and files.

Maintain all documentation flow to the proper locations Engineering, and Quality assuring indexes and cataloging are updated daily with filing of originals on both written and electronic basis.

Ensures documentation follows software development standards, policies and procedures or best practices.

Technical editing of product build specifications under direct engineering supervision to include, SOP’s, Work Instructions, Manuals, labeling, and all other Process-Quality-Customer Service documents.

Participates in special projects, external audits, and process improvements in support of quality assurance initiatives.

Satisfy Current Good Manufacturing Practices and Good Laboratory Practice regulations.

Enter information into databases and check for accuracy.

Responsible for meeting/conference arrangements (scheduling conference rooms, hotel arrangements catering, etc.).

Attend weekly meetings and supplied meeting notes to all participants.

Aid internal and external customers as needed.

Review process orders and use information provided to issue batch records promptly.

TekSouth

Pentagon/

Bolling AFB

Washington DC 20032

Document Control

October 2009- February 2010

Receive pay documents from pay technicians.

Review all documents for completeness, signatures, dates, correct social security numbers, and certification if necessary

Scan documents to Air force Finance Center

Log documents into Travel/Mill-pay document logs using Microsoft Excel.

Check RTS/DJMS for payment from Finance Center. Once document has been paid, will post payment date to the document spreadsheet, and file the document.

Review pays documents for civilians, scan to proper department for processing.

Responsible for processing and scanning of all Separation/Retirement request.

Toshiba

(Toshiba America Nuclear Energy Corporation)

ABWR

3190 Fairview Park Drive

Suite 500

Falls Church VA 22042

Documents Control Specialist, Project Control, ABWR

September 2008 – July 2009(Job moved)

Coordinated all activities in Document Control. Some including distribution and auditing controlled documents, maintenance of electronic department directories, tracking and reporting.

Developed and implemented document control procedures. As a document control specialist, I also organized, index, prepare and process information for archival retention and retrieval using hardcopy filing and/or an electronic document management system via established procedures.

Locate, retrieve, and scan information using scanning software.

Prepare documents for bulk scanning by outside vendors.

Catalog data into and keep basic databases, spreadsheets and/or log files.

Review and verify information to ensure completeness and correctness of data entered.

Quality check entries already given to ensure quality both hard copy and electronic documents.

Proactively find problems, discrepancies and process improvement opportunities as needed.

Find necessary actions to correct to any incorrect data before archiving via hardcopy and/or an electronic document management system.

Chaves & Associates (PMC Dulles VA)

Document Control

(Electronic Document Control Technician)

February 2007 - September 2008

Scanned project documents using Kofax ascent Capture software.

Monitor each document for quality using VRS 4.1.

Upload Electronic confidential correspondence into Hummingbird.

Index all project correspondence into data bases.

Aid with the maintenance of the Document Control and permanent paper archives.

Ensure that all work is done on time with priority on quality.

Data Entry

Processed and executed RFI’s, TSR’s, Submittals, Letters and Transmittal, Modification. Processed both incoming and outgoing mail- evaluated each document and time/date stamping, copying, and processing as needed depending on each individual Project manager’s needs. Scans, programs, and sets up jobs on the electronic printing devices. Performs Internet scanning, set up, and remote filing to Tiff, Docu-job, rdo, and pdf file archives. Supervises jobs and produces hard copies.

Manages workflow to ensure prompt completion of copy projects. Produces presentation-quality finished copy products.

Processes and completes jobs and closes out tickets. Tracks jobs in databases. Delivers completed jobs.

Performs routine maintenance on equipment such as clearing jams, replacing toner, cleaning glass, etc.

Performs bindery tasks using Velo Bind, strip, GBC binding equipment, paper drills, and folders.

Operates the Chargeback system, a billing keypad input device. Ensures that charged amounts are correct and consistent with the billing polinamic environment.

Computer and IT experience

IT LITERACY Above average levels of competence in Information Technology, which includes Microsoft Office 95, 97, 2000 and XP (pro-version), Vista and a thorough knowledge of databases, which include MS Excel, Access V2, 95, 97, 2000 & XP in addition to Q&A V3 and 4.

Document Control Software:

Software: Word Perfect; Infortex : ROSS system: Excel: Power Point: Microsoft word; Lotus Notes; Windows 95 to present, Rubicon. On-Text, Hummingbird; Qumas ; Kofax; ISO 9000 HRIS (SAP) CITRIX Share Point; Aconex; Oracle; SharePoint; GIS ;Maximo



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