Claudia Meredith

Englewood, CO *****

817-***-****

ad2ql8@r.postjobfree.com

Summary

In this season of life, I am wanting to “step back” from account management responsibilities to pursue something enjoyable and less stressful.

Because I have a well-rounded knowledge of project management, account management, executive admin support, marketing, sales operations and logistics, I am wanting to use my expertise in a smaller role by supporting companies in customer service, events, trade show logistics or administrative support. I have an unquestionable work ethic and would like to work with a like- minded company.

Skills

Microsoft Office

ACT!

Netsuite Dynamics NAV.

Fellowship One

Salesforce.com

Quick study of new software and software mentor for co-workers

Proven track record in relationships and issue resolution

Proactive approach to problem solving; anticipates well

Strong project management skills with a reputation of being a ‘detail-freak’

Excellent customer service skills and relentless desire to resolve issues

Strong organizational and communication skills in an account manager and executive admin role

Exhibit industry expert

I mentor young women and enjoy identifying skills in young people and helping them grow in their craft. Solid knowledge of administering a premarital course and marriage mentoring ministry

Sales Support Specialist (2019-present) Science Interactive Group Manage college bookstore orderswithin specific territories. Manage POs and create sales orders. Support Sales Managers by resolving customer service issues, communicating trends and provide excel reports.

Operations/Marketing Contractor (2018 – 2019) Derse Exhibits Successfully supports clients throughevents, trade shows, marketing coordination, operations and logistics.

Senior Account Manager/Exhibit Industry (15 yrs)

During most of this 15 year period, I have been in the exhibit industry and was an account manager at exhibit houses in Dallas and Denver. Job responsibilities included: Create contracts, proposals and invoices, coordinate all show services and logistics for 's trade shows, work with vendors regarding labor/ shipping/show orders, project manage portable and graphic orders, manage document flow of work orders and changes and interface directly with 's regarding their trade shows. Provided a high level of customer service to key accounts. Accomplishments: Achieved a personal goal at two different exhibit houses by bringing new s on board which added significant revenue to the company.

Office Manager (2 yrs) Avocent Corp. (Emerson)

Managed start-up of a new office; worked with vendors and building management to complete project by deadline. Then as an office manager, I managed accounting, (commissions, expense statements, vendor invoices, etc.) marketing, customer briefings, reception staff, events. I also supported a Sr. VP and a marketing VP, along with their staff directors. Accomplishments: I coordinated a promo marketing website project used by corporate and sales staff for employee and gifts since the company had never had this type of resource before. Sales Operations Analyst (1 yr) Dell Computer

Customer service, lead qualification, pipeline reporting, Salesforce.com, work with the channel and product marketing regarding product demand, managed a products status inbox supporting sales, product evaluations, training presentations.

Accomplishments: Improved the response rate of the product status inbox by more than 40%. Exec Admin (1 yr) Dell Computer

Executive support, built presentations from raw data, calendar high-level meetings, delegate actions to staff and coordinate special projects.

Self Employed Marketing Contractor (2 yrs)

Managed an Executive Briefing Center. Responsible for agendas including scheduling presenters specific to their product line, meals, gifts, travel and calibration of all equipment in the EBC. Accomplishments: Achieved an 80% close rate on new business. Awards

Malcolm Baldrige National Quality Award during high tech tenure. Education

High School plus technical writing course at community college. I have held positions requiring a degree for approximately 20 years.

Personal

Vocalist, novice writer and animal lover.