Bruce W. Anthony *** Saint Barthelemy Rd. Hemet, Ca. 92543

Cell: 707-***-**** ad2qko@r.postjobfree.com

Summary: I have twenty-two years in the construction industry. I have worked on numerous tenant improvement projects, residential construction and start-up contracts. I have dealt with planning, management as well as the customer service aspect of construction from small to large projects. I have thorough training and education in safety, hazardous materials and many other aspects of construction. My unique combination of education and experience as well as my can do spirit will help me adapt and make me an asset to any firm.

Professional Experience

Toll Brothers May 2022-September 2023:

Toll Brothers May 2022 to September 2023: Customer service manager/representative. Delivery of homes, dealing with scheduling and delivery of materials and technicians. Handling emergency situations and the repairs involved. Home inspection and quality control was also part of the job responsibilities.

Lafferty Communities June 2020 to May 2022: Customer service manager/representative. Delivery of homes, dealing with scheduling and delivery of materials and technicians. Handling emergency situations and the repairs involved. This was a unique position due to the fact that we were rebuilding homes for existing property owners that were destroyed in wildfires.

Driving commercial trucks March 2019 to January 2020: These positions were driving commercial 18 wheelers performing cross country freight delivery.

SiliconSage Construction November 2018 to January 2019: Customer Service Manager, Manage service issues and try to establish a Customer Service Department. I implemented the use of Dwelling Live and dealt with construction department shortcomings. I hired a detailer to handle many of the issues that could be dealt with inhouse.

Trumark Homes April 2018 to November 2018: This was a continued construction customer service position. Orientations, warranty assessment, scheduling and follow-up. Quality control, emergency response and follow-up. This position is a typical construction customer service position involving contact with homeowners and dealing with both delighted and angry customers, as well as the challenge of dealing with non-responsive trades.

Brookfield Homes May 2017 to April 2018 This was a continued construction customer service position. Orientations, warranty assessment, scheduling and follow-up. Quality control, emergency response and follow-up. This position is a typical construction customer service position involving contact with homeowners and dealing with both delighted and angry customers, as well as the challenge of dealing with non-responsive trades.

City Ventures May 2015-December 2016 This position combined the job of a back end superintendent as well as a customer service/warranty representative. The quality of the interiors and the delivery of these homes were my major responsibilities. Issuing PO’s, hold payment and back charge notifications, as well as ordering and scheduling trades. I would make sole contact with the homeowner, schedule and perform frame walks and the New Home Orientation.

The New Home Company Apr 2014-Jan 2015 Customer Care Associate: Dealing with all aspect of customer service involving the delivery of new homes. Quality control, Orientations, and final walks. Customers were given the best service possible through timely contact, constant communication and updates. This position required assessments of customer issues, scheduling trades and follow-up. Developing relationships with the trades and the people I worked with helped to improve the ability to perform the tasks smoothly.

Agbayani Construction Project Manager: 2008-Apr 2014 Project superintendent for Nasa tenant improvement. Project Manager on PG&E start up project. Projects include storm drain vaults, seismic upgrades, fire-sprinkler retrofit, suspended ceiling replacement and lab remodels. All projects include submittal process, work plans, safety plans, RFI’s and general supervision of trades and laborers. Problem solving including lead paint, asbestos and contaminated groundwater remediation. Last project was a Low Income HVAC tune-up program for PG&E, which was a 4.6 million contract, which I helped negotiate from a base of $286,000. In this project I was responsible for all aspects, including but not limited to hiring, procurement, compliance, change orders and processing all payments and billing associated with running this project.

Shea Homes Customer Service Representative 2002-2006: This was a continued construction customer service position. Orientations, warranty assessment, scheduling and follow-up. Quality control, emergency response and follow-up. This position is a typical construction customer service position involving contact with homeowners and dealing with both delighted and angry customers, as well as the challenge of dealing with non-responsive trades.

DR Horton Customer Service Representative 2000- 2002: This was a continued construction customer service position. Orientations, warranty assessment, scheduling and follow-up. Quality control, emergency response and follow-up. This position is a typical construction customer service position involving contact with homeowners and dealing with both delighted and angry customers, as well as the challenge of dealing with non-responsive trades.

Certificates of Completion California class A driver’s license Lead paint and Asbestos training March 2012 Mold remediation protocols April 2011 Osha10 & 30 hour safety certification September 2009 Competent Person and Fall protection training and certification August 2007 Numerous customer service seminars 2000-2006 LANGUAGES: Spanish Language skills.

REFERENCES: Excellent references available upon request.

Computer Knowledge Microsoft Office: Word, Excel, Power Point, Project, Hyphen/Buildpro, Newstar, Dwelling Live and Outlook.