Authorized to work in the US for any employer.

Communicative individual experienced in providing exceptional customer service in busy office environments. Skilled in managing multiple tasks with accuracy and efficiency. Adept at creating and updating records and filing systems. Committed to delivering best customer service and fostering positive relationships with customers. OUTSIDE SALES ASSISTANT — WindowRama

Mount Kisco, NY, May 2019 - October 2019

CUSTODIAN — City Of Yonkers

Yonkers, NY, August 2018 - October 2019

ASSISTANT TO THE PROJECT MANAGER — WindowRama

Hartsdale, NY, October 2017 - August 2018

Natalie Aitkenhead

Phone +1-914-***-****

Email ad2qk4@r.postjobfree.com

Address Yonkers, NY 10701

• Organize sales presentations and ensure that all sales presentation materials are prepared prior to deadlines

• Update customer records in the company database (AS400) as required

• Contact customers to answer basic procedural questions or to gauge their level of satisfaction with the company

• Collaborate with the sales staff to monitor active purchase orders and make sure that orders are completed on time

• Report any inventory or service issues to management and the appropriate

• Account Manager immediately

• Handling of all payments (cash, credit, checks) and deposits required for customer orders

• Write and process customer orders

• Collected and disposed of garbage and recyclables in designated receptacles.

• Responded promptly to requests from staff for maintenance work or emergency repair services.

• Assisted with event setup and breakdown as needed.

• Replaced light bulbs, ceiling tiles, and other fixtures as needed.

• Performed janitorial, groundskeeping and light maintenance work to enhance appearance of property.

• Set up tables for meetings or events according to instructions. Cleaned and maintained all areas of the building, including offices, restrooms, and public spaces with attention to detail.

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• Swept, mopped, vacuumed, scrubbed, waxed, and polished floors using appropriate equipment.

• Cleaned restrooms, lobbies, and other high-traffic spaces to meet sanitary regulations.

• Create, schedule, and maintain a calendar for daily FSC leads CAREER OBJECTIVE

EXPERIENCE

RESEARCH MANAGER — Harley Legal Search

February 2010 - September 2017

EXECUTIVE ASSISTANT/OFFICE ASSISTANT — A-L Associates, Greater City, New York, October 2002 - May 2009

• Review sales paperwork from FSC's ensuring all documents have been received, signed, and initialed

• Schedule Field Technician Reviews (FTR) with homeowner and subcontractor

• Ensure Field Technician Review (FTR) has been completed prior to the start of the job

• Confirm contract expectations including products with the customer prior to job start

• Coordinating and scheduling installation dates with homeowners and subcontractors

• Manage day to day project activities under the supervision of the Managing

• Coordinator

Follow-up with customers to be sure any open concerns are addressed in a timely manner, resolve any potential or existing customer service issues

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• Review all daily, weekly, and monthly reporting to ensure proper updates and actions are being taken to resolve issues

• Assist accounting department with collecting outstanding balances

• Assist the Managing Coordinator with any additional tasks as necessary

• To achieve administrative targets as directed by Managing Coordinator, In- Home Sales

• To achieve all compliance requirements regarding, policies, procedures, and payments

• To achieve 100% customer satisfaction on all installation projects

• Competent in scheduling and organizing a high volume of new and existing projects

• Proficient knowledge of installation/service methods for window and door projects

• Excellent verbal, written, communication skills with high priority for customer service

• Ability to ensure each job is completed in compliance with written procedures

• Formulate effective and efficient research processes

• Utilize various professional sources to find and extract pertinent information

• Organize and maintain research databases

• Document, report, and present research findings to management and clients

• Conduct detailed research of intended subject matter according to business needs

• Work following project brief and deliver frequent project updates

• Provide full administrative support to Chief Executive Officer and President of the firm

• Maintain President and CEO's schedules and meetings on Outlook

• Manage and coordinate work for two part-time research employees

• Prepare meeting agendas, transcribe and record all minutes of meetings

• Schedule and coordinate appointments travel arrangements and reservations

• Coordinate and set-up all conference calls

• Prepare and compose all correspondences and candidates resumes for recruiting assignments

• Responsible for coordinating and executing special projects

• Entrusted with sensitive information

• Answer and screen all incoming calls

OFFICE MANAGER — Advanced Technology Solutions

New York, Ossining, NY, August 2000 - September 2002 Yonkers Raceway, Inc

Yonkers, NY, February 1996 - July 2000

— New York Restaurant School

• Responsible for day-to-day office activities

• Troubleshoot all IT and phone system issues and liaise with IT department and outside vendors on related problems Operate and maintain office equipment (Avaya phone system, computers, printers, fax machines, scanner, and photocopiers)

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• Upgrade software yearly for current versions of Windows, Microsoft, QuickBooks and PC Hunter

• Order and maintain office inventory

• Prepare outgoing mail and correspondences

• Organize and maintain file system, file correspondence, and other records

• Maintain employee files

• Maintained confidentiality of sensitive materials related to business operations.

• Responsible for accounts payable/receivable

• Responsible for invoicing and collections

• Responsible for employee payroll

• Handled bank deposits and submitted daily deposit sheets to owner for account reconciliation

• Processed PC and equipment orders for clients with vendors

• Maintained employee files

• Answered incoming phone calls

• Switchboard/Customer Service

• Answered multiple telephone lines

• Professionally administered all incoming and in house calls

• Ensured phone calls were redirected accordingly

• Managed the front desk area

• Registered packages and notified employees of their receipt

• Greeted guests in a professional, friendly, hospitable manner

• Gave all information on upcoming events at the facility

• Typing • Data Entry

• Quick Books • Multi-line Phone System

• Sales • MS Office

EDUCATION

SKILLS

• Inventory Management • PowerPoint

• Software Troubleshooting • Outside Sales

• Customer support • Dispatching

• Filing • Windows

• Calendar management • Microsoft Access

• Information security • Communication skills

• Computer literacy • Payment Processing

• PCI (Payment Card Industry) • Stocking and Replenishing

Contact this candidate