DEBORAH Lloyd

* ****** **

Perth Amboy, NJ *****

(CELL) 732-***-****

ad2qk3@r.postjobfree.com

OBJECTIVE

To obtain a full time office position.

SUMMARY

30+ years of experience in Customer Service, Receptionist, Data Entry and Call Center..

EXPERIENCE:

Sansone Jr’s EZ Auto -Feb 2021 to present - Receptionist- Answer and screen phone calls, process payments, create temp tags and registrations and temp insurance.

Robert Half Associates Employment Agency -

M3 Technologies – July 2021 – November 2021 – Receptionist – Answered/screened incoming calls and directed to correct department. Assisted Administrative Assistants with projects.

Shrewsbury Diagnostics – March 2021 – July 2021 – Patient Services - Answered/screened incoming calls for scheduling and rescheduling appointments, assisted front desk check in patients. Kept daily log of all calls.

Coaster Furniture – July 2016 to December 2019: E-Commerce CSR – Responsible for processing ecommerce furniture orders for online customers such as Amazon, Walmart, Overstock, Cymax and other smaller accounts. Created UPS, FedX and packing slips and BOL’s for LTL shipments. Coordinated with shipping and small parcel warehouse employees.

Bracco Diagnostics/Snelling – April 2016 – June 2016: CSR Temp – Order entry of all incoming fax purchase orders into SAP for preparation for packing and shipping to medical facilities. Processing included price checking and stock or inventory verification.

US FOODS Inc. / RemX Staffing – Nov 2015 – April 2016: CSR Temp - . Engage in regular phone conversations with customers, including taking orders, resolving issues, and opportunistically selling (as appropriate). Address and resolve Customer and Territory Manager questions/requests/issues utilizing detailed knowledge of US Foods products, systems, and tools. Review orders placed through US Foods Online to ensure accuracy / completeness and contact customers with suitable substitutes as necessary. Provide administrative support to Territory Managers and District Sales Managers, as needed. Escalate issues to appropriate parties, as necessary, to ensure appropriate, accurate responses to customers.

Coventry/Aetna / US Tech Solutions – Aug 2015 – Oct 2015: Customer Service Assistant Temp – Processed medical records for IME appointments for Workers Comp claims for Coventry/AETNA.

Qualcare Inc./Execusearch – Jan 2015 – June 2015: Customer Service Advocate Temp - Provided administrative support and performs other duties as assigned. Answered telephone inquiries according to established grade of service standards. Collected and verified information concerning eligibility, provider status, benefit coverage, and coordination of benefits on the telephone from members. Complied with HIPPA guidelines, organizational policies and procedures, regulatory requirements and other established criteria and guidelines. Maintained confidentiality of company and protected health information.

Netline Corp. /Adecco Staffing – Nov 2014 – Dec 2015: Customer Service Temp - Outbound Marketing/IT – Called clients that were registered with the online trade publication website with special IT offers. Meet quota of 250+ calls per day and 30 confirmations.

Aerosoles/Office Team, Edison, NJ – Sept 2014 to Nov 2014: Customer Service Rep-Temp – Inbound call center. Assisted customers with placing orders, tracking orders. Verified Credit Card payments and released orders for shipping.

Hayt, Hayt & Landau, Eatontown, NJ – April 2014 to July 2014: Customer Service Specialist Temp - Outbound call center. Called clients from various Creditors in order to update or apply payment and collections information.

Choice Home Warranty, Edison, NJ - Aug. 2011 to Oct. 2013: Customer Service/Claims Representative – High volume inbound call center. Responsible for providing information about home warranty services and recorded claim information, cancelled accounts, received and processed incoming phone calls from customers and Service Technicians, recorded details of customers transactions, interactions, inquiries, complaints and comments. Prioritized data entry daily to ensure customers' needs were met. Ensured that appropriate changes were made to resolve customer concerns. Effectively identified customer concerns and referred unresolved customer grievances to Supervisors for further investigation. Responded to customer inquiries and communicated with a clear, distinct voice.

NIP Group, Inc., Woodbridge, NJ - Mar. 2010 to Dec. 2010: Customer Service Temp - outbound call center where I introduced Insurance packages specially designed for Veterinarians, Animal Hospitals and similar related businesses. Followed sales scripts. Called potential customers. Explained products in detail. Answered customer questions. Overcame customer objections. Inputted orders into computer. Recorded relevant customer information. Obtained contact information for potential customers. Spoke clearly and professionally. Exhibit strong customer service skills.

C&C Lift Truck Inc., South Amboy, NJ - Oct. 2005 to August 2006

Service Warehouse Clerk - Assistant to the Warehouse Service Manager with scheduling mechanics for service appointments, created daily/weekly appointment schedules for Service Technicians, close contact with Service Technicians daily/hourly, kept record of all Technicians daily activities and billable hours, Reviewed and edited Bills of Lading and timesheets. Interacted with customers to provide information in response to inquiries about products and services and to handle and resolve complaints and other issues. Responsible for keeping inventory of equipment needed and stored in warehouse.

Gerdau Ameristeel Sayreville, NJ - Sept. 2003 to July 2004

Shipping Warehouse Clerk - Solely responsible for the daily operation of the Shipping/Production office. Scale in all loads and check in trucks to confirm proper load and merchant information. Prepared all documentation including bills of lading, inventory reports and daily meeting information and minutes. Traffic and logistics, scheduling of incoming and outgoing shipments. In charge of daily morning meetings with senior management.