Property Management Office Manager

Location:

Boca Raton, FL

Salary:

100

Posted:

January 13, 2024

Contact this candidate

Resume:

561-***-****

********.*@*****.***

*** ******* *, **** *****, FL 33434

C O N T A C T

P R O F E S S I O N A L S U M M A R Y

T E C H N I C A L S K I L L S

E D U C A T I O N

E X P E R I E N C E

Debt star, Office Manager, E-site, Yardi,

Rent Manager, Buildum, App-folio, Blue

Moon, Myplace.com, YelStar, Lead to

Lease, Real-page, Quick Books, Excel,

Word, Power Point and Office programs

and a number of in-house programs.

Broward Community College

Bachelor of Science in Business

Administration

2005-2009

Asset Manager / Owner Rep

GFJ propiedades

Contract 2/23 to 10/23

500 unit lease up / 4 different locations

Provided and implemented company operations structures for property management company. Provided all reporting for various departments and On Site staff.

Trained and hired 40+ on-site staff and 10+ corporate office staff

Implemented different strategies and techniques for leasing marketing property management operations

Assisted with creation of new property management software

Regional Manager – Broward Portfolio

KPC Properties, Fort Lauderdale, FL

Managed and coordinated a total of 989 units across 7 multi-family communities.

Led and supervised 32 staff members within my portfolio, implementing effective marketing strategies to boost traffic and enforce new policies and employee benefits.

Created and managed budgets for all properties, ensuring compliance with laws and regulations while effectively handling resident and vendor concerns. 05/2020 – 02/2023

With over two decades of dedicated experience encompassing staff management, customer service, bookkeeping, and extensive property management, I am well- equipped to excel in any management role. My expertise includes budgeting, AR/AP management, and successful rehabilitation and construction initiatives. Adept at handling tax credit, HUD, and home programs, I bring a comprehensive skill set to ensure efficient property operations.

L A N G U A G E S

English

Spanish

T E R R Y H A V O U T I S

Regional Director

FL/GA Areas (TREM), North Miami, FL

Managed a staff of 67 employees, overseeing 10,876 units in 28 multi-family properties, with an average 92% occupancy maintained (Properties occupancy at point of receivership averaged between 62% to 68% ) Conducted staff training and education programs, ensuring compliance with policies and driving organizational changes.

Implemented efficient reporting systems to monitor delinquency, occupancy, and budgeting, leading to enhanced property performance. Introduced comprehensive reports to effectively manage delinquency, occupancy, and provided extensive training on budget management for Regional Managers (RM), Property Managers (PM), and Assistant Property Managers

(APM).

Spearheaded the creation of initial budgets for all 28 properties within the company, optimizing financial planning and resource allocation. 03/2015 – 04/2020

Quickbooks seminar 2007 / 09

Property Manager / Budgeting Seminar 2006 / 10

Tax Credit Seminar – 2012 / 13

Area Manager

Oversaw a team of 16 employees, including office and maintenance staff, ensuring smooth operations.

Managed 870 apartment homes across four distinct communities, upholding rigorous fair housing and company standards and goals. Ensured timely and accurate weekly and monthly reporting to the Regional Director, contributing to transparent and efficient communication. Improved property occupancy from an average of 82% to a remarkable 96%, showcasing exceptional strategic planning and management skills. Enhanced resident retention (RR) rates by an impressive 72%, accomplished through targeted renewal strategies resulting in a 58% increase. Collaborated closely with Assistant Manager to streamline collections and financial accounting systems, achieving greater control and efficiency. Played a pivotal role in implementing a robust feedback system for maintenance, resulting in an average resident satisfaction score of 99%. Categories included overall service, move-in and move-out experiences, work orders, and renewal experiences.

Atlanta Amico, Vinings, GA 08/2014 – 2/2015

L I C E N S I N G

LIHTC / HUD – (Certified)

CAM License (In Progress)

Real Estate License (Progress)

W O R K E X P E R I E N C E

Sr. Property Manager

Mia Airport Villas, Miami, FL

Orchestrated the successful transition of a motel into apartments, facilitating full lease conversions for 100 units into 12-month-long stay residences. Established a comprehensive resident and vendor inspection filing and tracking system, alongside associated policies and procedures, ensuring data accuracy and rent reconciliation with rent rolls.

Significantly reduced property delinquency rates, initially in the high 30s, by successfully collecting over 34% of outstanding debts. Implemented a structured leasing framework, in full compliance with Fair Housing laws and regulations.

Demonstrated exceptional project management skills, overseeing both interior and exterior renovations while maintaining strict adherence to budget and schedule constraints.

Negotiated a business deal with American Airlines for crash pads, resulting in leasing out 50% of the property.

Strategically achieved full property occupancy within two months, effectively managing the leasing process and ensuring 100% completion of renovations within the initial 120 days of operation.

02/2014 – 08/2014

Sr. Business Manager

Lakeside Commons / Northwest Gardens I – WPB, FL

Efficiently managed a portfolio of two properties comprising 252 units, achieving a remarkable increase in property occupancy for property one from 76% to an impressive 95% (LC), and property two from 91% to a consistent 99%

(NG).

Demonstrated excellent organizational skills by handling end-of-month (EOM) tasks for both properties on a monthly basis.

Expertly managed the re-certifications for 99 units with Tax Credit designation, ensuring compliance and securing continued funding. Supervised the re-certifications of 143 units with Tax Credit designation and 10 units with HUD/Tax Credit designation in the second year (NG). Led efforts to bring the company into compliance with Low-Income Housing Tax Credit (LIHTC) regulations, significantly reducing delinquencies and resolving complaints (LC).

Successfully resolved a negative debt situation, collecting $12,500.00 within the first 30 days (LC).

Implemented cost-saving measures, resulting in an average 15% reduction in material expenses across both LC and NG properties. Skillfully managed the re-certification process for 242 units, including 10 units requiring both HUD and Tax Credit re-certifications with different renewal dates in the first year (NG).

Ensured compliance with HUD and LIHTC regulations, effectively reducing a 37% delinquency rate associated with re-certifications, thereby safeguarding continued funding (NG).

Actively collaborated with outreach programs (e.g., Step-up), the police department, housing authority, and city officials (Altman and Mayor) to organize events and diverse community programs, fostering positive community engagement and relationships.

11/2012 - 02/2014