LAURIDA BAZILE

**** **** **., *** ******* La ****8 504-***-**** ad2qjt@r.postjobfree.com

SKILLS & ABILITIES:

Data entry and database management experience. Experience supporting executive-level staff including scheduling meetings, coordinating, Tasks and effectively managing all essential daily operations. Experience processing Customer Account and Document Information. 17+ years of customer service via over the phone or in person, Call Center.

Proficient in Epic, MS4 Salesforce, Microsoft office System, Microsoft Windows operating system. Experience handling confidential information Medical Insurance. Terminology, Medical Claims experience and knowledge of HIPPA Law

WORK EXPERIENCE:

Patient Intake Referral Specialist

West Oaks Hospital

Houston Texas

05/2023 to 11/2023

Answers phones in a call-center environment and takes demographic information related to the person to be assessed or admitted.

Ensures all calls, faxes, and referrals are addressed, logged and placed on the MOT board. Assists Intake staff with commitment process, paperwork, and transfer process, if necessary. Ensure patient referrals are verified through insurance verification systems. Manage Xferall referrals within timely limits.

Patient Access Rep II (PAR)

LCMC Health UMC University Medical Center New Orleans, La

04/2018 To December 2022

Greet patients and their families with courtesy and concern for their needs. Listen to customer needs and take appropriate action as indicated. Reschedule patients upon patient request and notify the patient’s physician, clinic and/or department. Follow up with patients for appointments and offer any other pertinent information. Call patients to confirm appointment times and offer any other pertinent information such as out of pocket expenses, Check patients in for their as well as check patients out at end of their appointments Schedule patients upcoming appointments. Work in Family Practice as well Women’s clinic. Search criteria and interview method. Verify patient’s insurance benefit and document findings, this process should be completed in the appropriate timeframe for the service bring provided; follow EMTALA guidelines.

Accessioner/ Data Entry Clerk

Essence Laboratory

New Orleans

05/2016 To 03/2018

Received and logged-in specimens from couriers and verified that the courier logs were maintained properly Prioritized and sorted specimens appropriately for accessioning and processing entered patient & clinical information from specimen requisitions into computer systems and accessions specimen containers, Quality checked tests that were ordered for medical necessity requirements and when applicable Documented and escalated any orders lacking appropriate documentation and the patient’s sensitive problems to supervisor when appropriate Reviewed specimen requisitions against data entry of requisition information, documented errors noted, forwarded documentation along with a summary supervisor as directed

Customer Service Representative

Company

ACS System/ Getix Health

Houston Texas

10/2006 To 05/2016

Responding to telephone inquiries (inbound/outbound), utilizing standard procedures and scripts Gathering information, performing research and resolving customer inquiries, Communicate appropriate options for resolution in a timely manner Inform customers/patients about services available and assess their needs Schedule work to ensure accurate phone coverage, prioritize calls and escalate as required. Assist in planning and implementing department goals and make recommendations to management to improve efficiency and effectiveness.

Education:

Delgado Community College

Business Administration/Management