PERSONAL INFORMATION

Name and Surname Nhlanhla Thanjekwayo

Date of Birth 1984/06/28

Nationality South African

Race Black

Identity Number 840**********

Gender Male

Languages English, Zulu, Sotho, Tswana, Swati

Residential Area 212 Athol Highlands North, Johannesburg Driver’s license Yes

Availability Immediately

Contact Number 078*******/071*******

Email ad2qj8@r.postjobfree.com

EDUCATION & QUALIFICATION

Year Completed Qualification Institution

2003 Matric Wendy Wood High School

2013 Certificate: Computer

Technician

Boston City Campus

CAREER CHRONOLOGY

Position Company Industry Date

Service Consultant Prudential Health Insurance March 08 –Sept 08 Front Line Technical

Support Agent

FNB Banking March 09 – Oct 12

PC Administrator Gemini Network

Communication

Information

Technology

Feb 13 - Dec 13

Customer Service

Representative

ABI Bottling FMCG Aug 14 – Jan 16

Service Desk Analyst

IT Systems Support

IT Technical Support

Field IT Support

Technician

Merchants (SA)

Medtronic

TFG

X/Procure Primedia

Retail

Information

Technology

Medical Supplier

Retail

Retail

11 Nov 16- 9 Jun 17

1 Nov 17- 30 August 18

10 May 21- August 21

16 May 22- Current

CAREER HISTORY

Company : Merchants

Industry : IT

Period of Employment : 11 Nov 2016 – 8 Jun 2017

Position Held : Service Desk Analyst

Duties

• Support all users( Remote Support )

• Service and technical support through analysis

• Problem resolving to enable installation, maintenance

• implementation and documentation of a variety of software and hardware technologies using remote communication or through phone to the client or the end

• Coordinate, Control and Manage a team of logging Calls

• Install Software

• Test Software

• Detailed and guidance is provided to all Users in the effective use of systems, products and services available to them

• Continuously demonstrate ingenuity in applying knowledge to non-standard situations

• Constantly ensure that Desk-top systems, products and services are used more effectively and complex problem situations are investigated

• Successfully diagnose underlying causes and help users to recover or continue operations

• Constantly prioritise resolutions, monitor progress and apply escalations procedures for problems not progressing satisfactory

• Provide effective interface between users and service providers for all requests that cannot be solved by supplying all necessary diagnostic information, according to established procedures

• Ensure continuous business improvement

Contact Person: Phillip Masekwameng 082-***-****

Company : ABI

Industry : FMCG

Period of Employment : August 2014 – January 2016

Last Position Held : Customer Service Representative Duties

• Marketing and selling all Coca - cola Products

• Brand awareness

• Reaching of sales target

• Getting leads through set Scheduled presentations

• Following up on leads and ensuring close of every sale

• Demonstrating brand development and implementation

• Carrying out quality assurance function and aftersales service

• Assist Customers with Web Ordering functionalities and how to work on the Site

• Increase awareness and product penetration

• Deal with different Departments and its Employees

• Assist Merchandiser Order Takers as well as Street Representatives

• • Maintained good customer relations by updating and maintaining customer base.

• Accurately loading and capturing of data.

• Providing customer support services through marketing products and services and the establishment of good customers so that brand image can be enhanced and customer service maximised.

• Handled customer queries and complaints.

• Managed credit accounts, cash accounts and optimised accounts.

• Logging of faulty equipment (Coolers) onto SAP.

• Providing outbound and inbound telesales to retail outlets for soft drink orders.

• Providing outbound calls to truck drivers for beverage returns and regeneration of orders. Contact Person : Felicity Nair – 082-***-**** / 011-***-**** Company : FNB

Industry : Financial Institute

Period of Employment : March 2009 – October 2013

Last Position Held : Front Line Technical Support Agent Duties

• Solve and Troubleshoot varying Technical Complexity

• Assist Clients with Online Banking Queries

• Point of Contact for Client Enquiries relating to agreed entry level / Standard Products

• Dealing with Irate and Demanding Clients

• Maintain Administrative Processes

• Building relationships with existing clients

• Set up call outs to clients with Issues related to Online Banking

• Liaise closely with Account Managers

• Telephonic navigational and Technical Support

• Frontline Consultant to provide excellent customer service to clients

• Ensure all issues arising out of client contact be accurately recorded on the CRM System

• Perform Technical Diagnostics and troubleshooting

• Resolve all customer queries efficiently, and within the SLA

• Ensure all queries are logged on the call logging system

• Assist with HOGAN

• Assist Clients with Connecting to the Online Banking Website Contact Person : Rafique Ismael 082-***-****

Company : Gemini Network Communication

Industry : IT

Period of Employment : February 2013 – December 2013 Last Position Held : PC Administrator

Duties

• Trouble shoot any Technical Issues

• Ability to work on MS Office, email applications, WIN XP,7,8, All Browser Applications, Power point, Excel

• Installing of New Software

• Deal with Printers

• Assist with CV Set ups, Logging onto User Accounts,

• Assist with Account Creation

• Installing and configuring software, hardware and networks.

• Monitoring system performance and troubleshooting issues.

• Ensuring security and efficiency of IT infrastructure.

• Identify and fulfil an organization's needs around computer systems

• Monitor and maintain optimum network performance

• Determine the cause of network errors and take the steps needed to fix them

• Answer questions related to the computer system

• Issues upgrades to the computer system accordingly to meet the needs of an organization

• Train individuals on how to use computer systems

• Remain up-to-date on current technology changes and trends Contact Person : Keabetswe Modise 011-***-****/ 079-***-**** Company : Prudential Health (Discovery)

Industry : Insurance

Period of Employment : March 2008 – September 2008 Last Position Held : Service Consultant

Duties

• Identifying potential clients and niche areas and develop strategies to increase market share

• Explaining the Use and Benefits of the Gym Membership

• Carrying out quality service towards Clients

• Make sure calls are answered in the right time

• Identifying Customer needs and providing information on the Groups and Services

• Ensuring that every Customer has a positive experience with the Business and its Consultants

• providing support to clients, recording and documenting activity through the ticket system (a computerized system for organizing service requests) and maintaining a high level of communication with senior consultants and technicians Contact Person: Tanya Van Niekerk 011-***-****

Company : Medtronic

Industry : Medical

Period of Employment : November 2017 – 31 August 2018 Last Position Held :IT Systems Support

Duties

• Imaging of Laptops

• Printer Installations (Ipconfig)

• IOS updates

• Troubleshooting of Laptops and Desktops

• Resetting of Passwords

• Configuring and Imaging of Laptops

• Hardware Installations (Docking stations, Overhead Projector connections)

• Networking

• Repairing Cabling

• Software Installing and Updating (O365)

• Active Directory

• Remote Support within South Africa and Other African Countries

• TeamViewer, ServiceNow, Cisco Jabber

• Windows 7, 8 & 10 support experience 1 -2 Years IT Support Experience Remote Desktop Support Experience Knowledge of Workstation Hardware & Software Experience in formatting and reloading of Desktops and Laptops Wireless knowledge

• Initial setup of desktop computers with application software of the Company

• Setup of desktop computers on The network for users to access company’s network to be able to receive email and do printing

• Support of all company Equipment

• Installation of all company approved software

• Management of company securities on the Apple/Windows products

• Troubleshoot of all company iPhone and iPad

• 3rd Party call management until resolution

• Out of the box thinking to create contingency

• Ability to provide telephonic and remote support

• Backend management of licensing, compliance and adherence to company operational standards of all iPhones

• Setting up and maintenance of emails, mobile print & ERP on mobile phones and tables

• Provide efficient and effective 1st Line Support to all End users around Technical Queries

• Troubleshoot Internet Connectivity on all devices (Laptops, Mobile Phones, Tablets and desktops etc)

• Follow up/Escalation of faults beyond 1st Line Support

• Account Activation/Cancellation

• Advising users of Account Balances

• Support End-users in a Timely Manner

• Maintaining Toner Levels

• Installing the necessary equipment based on the business needs ie. Projectors, telephones, power points, internet connections

• Being on standby for Users while a VC is taking place

• Assisting clients with connecting a laptop to projector or TV and other general IT needs

• Microsoft Office and general advise

• Virus, malware, Trojan removal

• Installation and crimping of new cabling

• Patching

Contact Person : Sonett van dyk-geyser 011-***-**** Francious van dyk-geyser 084-***-****

Company : TFG

Industry : Retail

Period of Employment : May 21 – August 21

Last Position Held : IT Technical Support Agent

Duties

Log calls via ITSM and Heat

Remote Support via SCCM

Creating and configuring e-mail accounts

• Network printer management

• Adding and creating users on the network printer

• Network troubleshoot

• Network repairs and printer installation

• Software installation and upgrading

• Password reset on the domain

• Desktop Support

• Strong client service skills

• Dealing with technical and client queries

• Assist with technical evaluations and repairs

Point of Sale Assistance and Troubleshooting

PIN Pad Troubleshooting

• Providing comprehensive feedback to internal role players

• Microsoft Windows and Office Activation

• Printer Support (Install, Configure/Troubleshoot)

• PC maintenance

• PC updates and upkeep

First level ICT support

Connection of devices to wireless Networks

Install and configure various computer hardware, software and other ICT related technologies Monitor and maintain computer systems and networks Setup and configuration of Tablets

Support and contribute to IT-related tasks or projects Support and administration of Office 365

Contact Person Jason Vermeulen

083-***-****

Company : Xprocure / Primedia Retail

Industry : Retail

Period of Employment : May 2022 – Current

Last Held : IT Field Support Technician

Duties

Attend to all queries or service requests immediately on receipt and provide correct information and supply feedback to the affected stakeholders

Escalate matters with complete and accurate information to Line Manager Attend to all V-tiger and tickets as received from the Helpdesk Check tickets on V-tiger

Installation and support of Datapost on all Players Installation and support of Pageman on all players Troubleshoot installed Applications

Use of Monday.com

Establish Connection with WiFi and Ethernet

Check on the Linux systems on other site visits

Identify and resolve site solution performance and faults Prioritise daily site visits according to managed engine tickets assigned by the HelpDesk Ensure tickets assigned are accurate and all fields are correctly Populated Plan days in accordance to operational requests and the agreed SLA Ensure that the correct tools and stock are taken to site to minimise times at sites and maximise efficiency

Ensure that the entire Digital Signage is in good resolutions and all details are visible, wiring is tidy, Screen placements are correct, work areas are clean and the correct content is playing Ensure venue details are accurate on Datapost

Submit updated photographs to the Content Manager

Submit a digital sign off documentation before leaving site Handle stock with caution and care

Travelling mileages were always logged and submitted monthly with receipts and toll gate slips Logged all site visits reboots, installations and updates of content Image and configure new SOC screens for in-store Installations Liase with Clients to confirm all is in order maintaining professionalism and customer satisfactory Assist on new site installations

Do site visits and Inspections

Travelled around the country to make sure all is in order and accordance to clients specifications Contact Person Stephan Schlebusch (Manager)

+27-76-917-****

Contact this candidate