Cheryl Andrew

ad2qj3@r.postjobfree.com • 347-***-****

Queens, NY 11434

Dedicated and self-driven professional with 10+ years of experience across technical and healthcare settings seeking the position of Supervisor, bringing strong leadership skills, organizational expertise and a comprehensive understanding of both health care and clinical operations. Currently working on Registered Health Information Administrator (RHIA) certification.

QUALIFICATIONS SUMMARY

Healthcare Informatics & Health Information Management

HIPAA (Health Insurance Portability and Accountability) Compliance

Medical Terminology

ICD-10, CPT, HCPCS

Patient Confidentiality

Medical Records Management

Database Management

Regulatory Compliance

HIPAA Rules and Regulations

Data Management

Skills

Leadership

Organizational

Healthcare compliance

Problem Solving

Technology

Customer Service

Client Interaction

Communication

Project Management

Appointment Scheduling

Schedule Management

Management

Supervising

Analytic

Documentation Review

Technical Skills

MS Office (Word, Excel, PowerPoint, Project, Visio)

Electronic Health Records/Electronic Management Systems (EHR/EMR) – Neehr Perfect, EHR go, NextGen and MediSked Allscripts

EDUCATION

Master of Information Technology, Healthcare Informatics

Southern New Hampshire University

2021

Bachelor of Science in Health Information Management

Southern New Hampshire University

2019

CERTIFICATIONS

•C Certified Billing & Coding Specialist

• Medical Terminology

• First Aid & CPR

•

AFFILIATIONS

• American Health Information Management Association (AHIMA)

EXPERIENCE HIGHLIGHTS

Sought opportunity to advance skill set and career by completing a master’s degree program with a concentration in healthcare informatics.

Achieved 3.9 GPA

Coursework included:

oHealthcare Delivery Systems

oSocial & Organizational Issues in Healthcare

oHealthcare Reimbursement

oManagement of Information Technology

oProject Management

oHuman Resource Management

oHealthcare Data Management

oManagement of Information Technology

oInformation Technology/Team Management

Northwell Health Division of Endocrinology 11/2022 - Present

Administrative Coordinator

●Ensures that the program maintains CME (Continuing Medical Education Education) compliance by compiling, preparing and coordinating materials and resources for weekly Endocrinology Grand Rounds meetings.

●Coordinates the appropriate scheduling of patients’ appointments who are being discharged from inpatient and emergency departments in a timely manner.

●Communicates with patients and requesting Providers to confirm appointments and provide necessary instructions.

●Greet patients, answer phones, and address patients and providers inquiries in a professional manner.

●Ensures seamless communication between Endocrinologists and patients.

●Consults with Doctors, Nurse Practitioners, and nurses about scheduling urgent patients.

●Interacts with patients and addresses their concerns in an appropriate and timely manner.

Northwell Health Division of Endocrinology 09/2022 – 11/2022

Administrative Support Associate

Performed diversified secretarial duties including, but not limited to:

●Answered phone lines and handled calls professionally and efficiently.

●Scheduled patient appointments.

●Handled front office duties (greeting patients, checking patients in, verifying insurance, and taking co-pays).

●Transmitted documents using computer, mail, and/or fax.

●Obtained Prior Authorizations for prescribed medications.

●Insurance verification.

Northwell Health FlexStaff 04/2022 – 9/2022

Medical Secretary

Performed diversified secretarial duties including, but not limited to:

●Answering phone lines and handling calls professionally and efficiently.

●Scheduled patient appointments.

●Transmitting documents using computer, mail, and/or fax.

Family Residences & Essential Enterprises, Inc. 12/2013 – 03/2020

Direct Support Professional

Updated patient medical records and managed appointment scheduling. Maintained regulatory compliance supporting daily operations. Worked closely with healthcare professionals to accurately administer medication. Reviewed Medication Administration Records (MAR) to assure completeness.

Stepped into leadership role during manager leave of absence.

Developed an appointment tracking database, which resulted in a perfect audit.

Trusted to train new staff members.

Completed weekly inspections to maintain state compliance.

Ensured a safe environment and took preventative measures to avoid accidents.

Kept detailed records of daily activities, progress, and any incidents.

Acted as an advocate for individuals to ensure their needs and preferences were respected.

Government of Dominica 05/2000 – 03/2009

Website Administrator / Data Entry Clerk

Focused on the ongoing support and maintenance for the Government of the Commonwealth of Dominica website. Monitored software and hardware, as well as site security and management. Designed and built pages related to databases for the portal website.

Ensured data accuracy and completeness, while performing ongoing troubleshooting to support websites.

Contact this candidate