Customer Service Representative
Resume:
Mayra Gonzalez
Customer Service Representative
Bakersfield, CA 93307
********@*****.***
I worked for ThuasneUSA formerly known as Townsend Design. I am motivated, driven to learn, great at Multitasking. Have work experience in customer service order entry. Training received in Freshdesk CRM & Talkdesk to provide excellent and timely response to all the customers.
Work from home experience and typing certification. Willing to relocate to: Bakersfield, CA
Authorized to work in the US for any employer
Work Experience
Customer Service Representative
ICU Medical, Inc.
October 2023 to January 2024
Key responsibilities include but not limited to Order entry, documentation request, chat responses, inbound calls. Used CRM software along with Microsoft. WebEx knowledge. School Clerk
9 Dot Education Solutions - Pasadena, CA
April 2023 to August 2023
• Performing outbound calls
• Incoming calls
• Assisting with student registration
• Audits
• Call center experience
Customer Service Administrator
Thuasne USA - Townsend Design - Bakersfield, CA
February 2017 to March 2023
My time with the company I have gained a lot of experienced and into new roles I will have a primary objective of assisting the Customer Service department with technical knowledge, facilitating the orders on hold, and aiding in the delegation of workflow. A working knowledge of phone systems, office tools and computer navigation. This position will perform data entry, email correspondence and handle phone calls in an efficient and professional manner. We provide the best customer experience possible. I have great experience in Freshdesk ticketing system along with Talkdesk. Order entry
Epicor software
International customers
Email correspondence
Tracking information
Return authorizations
Shipping labels
CRM
ERP system
Call center
Overnight Stocker
Toys 'R' Us - Bakersfield, CA
October 2016 to January 2017
Worked overnight to make sure the store was arranged and ready for customers in the morning. Restocking shelves, displays, feature shops, and bringing down top stock. Worked as part of a team to accomplish our goals and bring joy to the shoppers of all ages. Helping them find the perfect toy or answering question regarding a specific product.
Cashier/Sales Associate
Carters, Inc - Bakersfield, CA
October 2016 to December 2016
Early morning stocking, greeting customers, helping with orders. I was hired as a seasonal employee. Work consisted of stocking, providing great customer service, helping customers find the size of the outfit they were looking for in our backroom, and just regular interaction with the team members and customers.
Hub Driver
AutoZone - Lamont, CA
March 2012 to December 2016
Hub Driver, Commercial Driver, Inventory / Stock, Sales Hub Driver - Scanning the labels attached to the totes and parts with RF gun so that the manifest will show how many items will go to each store along with filling out a drivers log. Load and unload our work vans with totes and lose pieces of merchandise to the designated stores on our route assigned. Commercial Driver - Taking orders and making sure that the parts ordered are in stock. If a part isn't in stock either call a sister store if they have the part available. If the part is available in another store we go pick up the part and then deliver it to the shop or order it giving them the date when the part will be delivered to them. We handle cash since some of the accounts are set up as cash transactions only or they are making payments to their accounts.
Bringing back cores and returns but always writing a receipt for what we bring back in parts or cash/ checks.
Inventory/Stock - Doing cycle counts adjustments if we are over or under in the amount of parts per part number. Making sure they are in the correct place while we are stocking the shelves with merchandise received daily. Making sure the planograms are up to date as well as doing recalls. Sending out VDP orders that come to our store electronically is done on a daily basis. Sales - Making sure the store is presentable while greeting and welcoming the customers. Helping customers find what the need.
Education
Some college courses in Medical Billing & Coding
Laurus College
2016 to 2017
2 years in Psychology
Bakersfield College - Bakersfield, CA
2011 to 2013
3 years in Architecture
College of the Sequoias - Visalia, CA
August 2008 to May 2011
High school diploma
Monache High School - Porterville, CA
2005 to 2008
High school diploma
Century High School - Santa Ana, CA
2004 to 2004
Skills
• SALES (6 years)
• AUTOCAD (3 years)
• TYPING (5 years)
• WAREHOUSE MANAGEMENT (Less than 1 year)
• Call Center (6 years)
• Customer Service (6 years)
• Bilingual
• Customer Care (9 years)
• CSR (6 years)
• Order Entry (6 years)
• Catering (1 year)
• Drafting (3 years)
• Freshdesk (Less than 1 year)
• Microsoft Outlook (10+ years)
• Customer support (9 years)
• Epicor (6 years)
• Infants (9 years)
• Babysitting (10+ years)
• Planograms (5 years)
• Merchandising (6 years)
• SAP CRM (6 years)
• ERP systems (6 years)
• CRM Software (6 years)
• Logistics (2 years)
• Call center (6 years)
• Outbound calling (4 years)
• Data entry (6 years)
• SAP ERP
• CAD
• Microsoft SharePoint
• Manufacturing
• Clerical experience
• Typing
• Customer service
• Customer relationship management
Languages
• Spanish - Fluent
• English - Fluent
Links
https://www.linkedin.com/in/mayra-gonzalez-bakersfield Certifications and Licenses
Driver's License
February 2016 to February 2025
Drivers permit at 15 1/2 license at 16 years old. Never suspended Typing
Present
60 WPM
Certified Mandated Reporter
Present
Assessments
Verbal communication — Proficient
May 2023
Speaking clearly, correctly, and concisely
Full results: Proficient
Attention to detail — Proficient
June 2023
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Working with MS Word documents — Completed
May 2023
Knowledge of various Microsoft Word features, functions, and techniques Full results: Completed
Customer focus & orientation — Proficient
April 2023
Responding to customer situations with sensitivity Full results: Proficient
Customer service — Proficient
April 2023
Identifying and resolving common customer issues
Full results: Proficient
Administrative assistant/receptionist — Proficient April 2023
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Spreadsheets with Microsoft Excel — Proficient
May 2023
Knowledge of various Microsoft Excel features, functions, and formulas Full results: Proficient
Early childhood development — Proficient
May 2023
Knowledge of the development of children ages 0-3 and of ways to foster that development Full results: Proficient
Sales skills — Proficient
April 2023
Influencing and negotiating with customers
Full results: Proficient
Office manager — Proficient
August 2023
Scheduling and budgeting
Full results: Proficient
Call center customer service — Proficient
April 2023
Demonstrating customer service skills in a call center setting Full results: Proficient
Scheduling — Proficient
May 2023
Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Proficient
Work style: Reliability — Proficient
April 2023
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Basic computer skills — Proficient
May 2023
Performing basic computer operations and troubleshooting common problems Full results: Proficient
Written communication — Proficient
May 2023
Best practices for writing, including grammar, style, clarity, and brevity Full results: Proficient
Building relationships for childcare providers — Proficient April 2023
Building positive and productive relationships with families of children ages 0–3 Full results: Proficient
Front desk agent (hotel) — Proficient
May 2023
Selecting hotel rooms based on requests and identifying errors in hotel data Full results: Proficient
Data entry: Attention to detail — Proficient
May 2023
Maintaining data integrity by detecting errors
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
• Skills
Microsoft offfice (10+ years), Typing (7 years), Spanish (10+ years), English (10+ years), Multi-Tasking
(7 years), Excel
Computer Skills (10+ years), Autocad (3 years), Bilingual (10+ years), Sales (4 years), Warehouse Management (2
years), Computer Skills (6 years), Communication, Communication (10+ years)
Contact this candidate