EXPERIENCE

LIONEL JOURDAIN

CUSTOMER SERVICE/SALES REPRESENTATIVE

646-***-**** ad2qi5@r.postjobfree.com Jamaica, NY 11434 As a dynamic and results-oriented sales and customer service professional, my goal is to leverage my 7+ years of sales expertise, customer relationship-building skills, and product knowledge to drive revenue growth. I have a proven track record of delivering exceptional sales performance and a passion for creating positive customer experiences. I thrive in fast-paced, driven environments and am dedicated to continuously improving my customer relations, account management and sales strategies to deliver outstanding results

CLIENT ADVISOR

Neiman Marcus

New York, NY

July 2021 - Present

• Cultivate and maintain a high-value client portfolio, consistently exceeding monthly sales targets. Provide exceptional personalized shopping experiences, ensuring clients receive tailored product recommendations and styling advice.

•

Successfully upsell and cross-sell luxury fashion and accessory items, continually increasing the average transaction value.

•

Utilize in-depth knowledge of designer brands and trends to educate clients, resulting in a 15% increase in repeat business.

•

Collaborate with team members to create visually appealing merchandise displays that attract customer attention and boost overall store sales.

•

Manage client inquiries, returns, and special requests with professionalism and e ciency, earning consistent positive feedback and building long-lasting relationships.

•

INBOUND SALES & CUSTOMER RETENTION

REPRESENTATIVE

DISH Network

Roseland, NJ

April 2016 - July 2019

Managed high volume of inbound calls and provided new and existing customers with information about products or services, including deals and promotions.

•

Provided outstanding customer service in conjunction with sales or retention interactions based on customers' needs and feedback.

•

• Consulted with clients after sales signings to resolve problems and ensure optimal levels of customer satisfaction.

• Performed administrative duties, such as preparing sales reports and maintaining customer notes and records. SALES & MERCHANDISING SPECIALIST

Bloomingdales

New York, NY

February 2015 - April 2016

• Recommended and helped obtain merchandise based on customer needs and feedback. Rotated window displays, interior display areas, and signage to re ect changes in inventory or promotion, including markdowns and re-ticketing projects.

•

• Consulted with logistics team to determine type of merchandise to be featured and time and place for each display. Developed ideas and plans for merchandise displays and presentations, while educating departments on styling tables and back walls.

•

SKILLS

ASSISTANT STORE MANAGER

The Walking Company

New York, NY

May 2010 - February 2015

Directed and supervised employees engaged in sales, inventory-taking, reconciling cash receipts, and customer service.

•

Reviewed operational and nancial reports to project sales and determine pro tability, increasing sales volume by 28% in less than six months.

•

Recruited, trained, and directed quality talent and achieved maximum employee retention and satisfaction, including conducting annual performance reviews.

•

Established and implemented policies, goals, objectives, and procedures, communicating updates with a district of 14 stores.

•

Bilingual in French: Business Level Speaking and

Writing

•

Contact this candidate