*** *. *** ******

Wilmington, DE ******

Phone 302-***-****

E-mail ad2qi0@r.postjobfree.com

Deborah L. Farmer

Objective

To attain a position with a company where I can utilize my sharp, talented skills and knowledge to the best of my ability.

Summary of qualifications

Hard worker, very dependable, learn quickly, enjoys new challenges

Team leader experience; work with little or no supervision. Computer literate. Knowledge of quality control. Strong belief in confidentiality 125% customer Service

WORK EXPERIENCE

7/2018 – 4/2022

City of Wilmington

Wilmington, DE

12/04 – 5/31/18

City of Wilmington

Wilmington, DE

Constituent Service Representative

Greeting customers external and internal.

Process all complaints. Follow-up on completion of complaints.

Answering phones, process parking ticket appeals, scheduling conference room meetings.

Special projects per the Director. Community clean up, Fan Drive, Senior Thanksgiving Ball and Mayor’s Toy Drive

Payroll Specialist

Responsible for the processing of payroll thru the Kronos system; Over 600 employees.

Multi-tasked maintenance through the system for sick and vacation accruals, verifications, and more analytical functions within the payroll division.

Team leader, goal oriented, no supervision is required.

Maintains a host of reports/reporting functions, new hire orientation, training sessions on Kronos.

7/2000- 9/2004

TCIM Services, Inc. Wilmington, DE

People of Knowledge Specialist

Responsible for payroll of more then 3000 employees, payroll reports, check sorting, and distribution.

Maintain daily input of status changes, paid time off, employee file maintenance, etc.

Currently using ADP software systems, transmitting, and downloading payroll files. Running weekly/monthly reports to be disbursed to the Accounting Department.

Other Duties include but are not limited to: Garnishments, FMLA/Cobra, Benefit package, payroll deductions, filing, reviewing of new hire packets, employment verification, answering phones, and solving daily employee payroll problems.

1998 – 2000

HNDI

Wilmington, DE

Quality Coordinator

Responsible for QA check on documentation of Credentialing doctors’ who are applying to get into a HMO network.

Confirming the approval, maintaining the files, and sending files offsite.

Updating database for completed files that may include troubleshooting problems for quick and effective resolutions.

Education

Goldey Beacom College Training Wilmington, DE

William Penn High School New Castle, DE

Hodgson Vo-Tech School Glasgow, DE

Awards received

Cortez Peters Accuracy and Expert Rhythmic Typing Award “Power of One” Outstanding Service Award 1st Quarter 2003

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