Team Leader Customer Service
Resume:
Wilmington, DE ******
Phone 302-***-****
E-mail ****************@*****.***
Deborah L. Farmer
Objective
To attain a position with a company where I can utilize my sharp, talented skills and knowledge to the best of my ability.
Summary of qualifications
Hard worker, very dependable, learn quickly, enjoys new challenges
Team leader experience; work with little or no supervision. Computer literate. Knowledge of quality control. Strong belief in confidentiality 125% customer Service
WORK EXPERIENCE
7/2018 – 4/2022
City of Wilmington
Wilmington, DE
12/04 – 5/31/18
City of Wilmington
Wilmington, DE
Constituent Service Representative
Greeting customers external and internal.
Process all complaints. Follow-up on completion of complaints.
Answering phones, process parking ticket appeals, scheduling conference room meetings.
Special projects per the Director. Community clean up, Fan Drive, Senior Thanksgiving Ball and Mayor’s Toy Drive
Payroll Specialist
Responsible for the processing of payroll thru the Kronos system; Over 600 employees.
Multi-tasked maintenance through the system for sick and vacation accruals, verifications, and more analytical functions within the payroll division.
Team leader, goal oriented, no supervision is required.
Maintains a host of reports/reporting functions, new hire orientation, training sessions on Kronos.
7/2000- 9/2004
TCIM Services, Inc. Wilmington, DE
People of Knowledge Specialist
Responsible for payroll of more then 3000 employees, payroll reports, check sorting, and distribution.
Maintain daily input of status changes, paid time off, employee file maintenance, etc.
Currently using ADP software systems, transmitting, and downloading payroll files. Running weekly/monthly reports to be disbursed to the Accounting Department.
Other Duties include but are not limited to: Garnishments, FMLA/Cobra, Benefit package, payroll deductions, filing, reviewing of new hire packets, employment verification, answering phones, and solving daily employee payroll problems.
1998 – 2000
HNDI
Wilmington, DE
Quality Coordinator
Responsible for QA check on documentation of Credentialing doctors’ who are applying to get into a HMO network.
Confirming the approval, maintaining the files, and sending files offsite.
Updating database for completed files that may include troubleshooting problems for quick and effective resolutions.
Education
Goldey Beacom College Training Wilmington, DE
William Penn High School New Castle, DE
Hodgson Vo-Tech School Glasgow, DE
Awards received
Cortez Peters Accuracy and Expert Rhythmic Typing Award “Power of One” Outstanding Service Award 1st Quarter 2003
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