Customer Service Casualty Adjuster

Candice McCarty

*** ******** *** **, **********, TX 75167 * 903-***-**** * ************@*****.***

CAREER OBJECTIVE

Experienced Property and Casualty Adjuster with 3-year career assessing properties, preparing estimates, negotiating settlements, and determining liabilities. A team player with a commitment to customer service through 14 years work experience in various management roles. I communicate confidently at all levels. With a reputation for delivering high quality and personal service to my work, I possess plenty of initiative and a great desire to contribute to the ongoing success of any company. Apart from being highly organized, I believe my strong background and experience in a customer-focused environment makes me a great asset for your organization. I’m currently looking for an Insurance Adjuster position, where I can join a dedicated team and continue to grow professionally.

CORE COMPETENCIES

Symbility

Xactimate 1 and 28

Xactanalysis

NextGen

ECS

Rope and Harness Certification

State Farm Property/Auto/Fire Certification

USAA Certification

TWIA Certification

Hail/Wind damage specialist

Freeze

Farm and Crop

Large Loss

Hurricane Loss

Policy Interpretation

Customer Relations

PROFESSIONAL EXPERIENCES

Pilot Catastrophe

CAT Hail/Wind, August 2023 – September 2023

All-State – Wisconsin

First contact within 24 hours, scheduled inspections, provided written response to internal and external customers. I discussed a plan of action to resolve their concerns and settle claims.

Investigate properties with the NI and contractors. Created estimates outlining repairs and utilized Accurence/Settle Assist on every claim.

Gathered and documented contractor’s invoices and estimates

Managed the claim task from start to finish

Alacrity Solutions

CAT Hail/Wind, July 2023 – August 2023

Liberty Mutual – Wisconsin

First contact, schedule inspections, provide written response to internal and external customers, discuss plan of action to resolve their concerns, and settle claim

Investigate properties for hail damages, and created estimates outlining repair costs in Symbility

Gathered and documented contractor’s invoices and estimates

TheBest Claims Solutions

CAT Tornado, May 2022 – June 2023

State Farm – Oklahoma

Made 1st contact within 24 hours and scheduled the inspection

Gathered and documented contractor’s invoices and estimates

Updated the NI of the claim status, followed up on the promised date, and settled

Determined coverage based on policy limits

Inspected commercial properties and addressed concerns

Managed the claim task from start to finish

Pilot Catastrophe

Hail/Wind, March 2023 – April 2023

All-State - Dallas

First contact within 24 hours, scheduled inspections, provided written response to internal and external customers. I discussed a plan of action to resolve their concerns and settle claims.

Investigate properties with NI and contractors. Created estimates outlining repair Accurence/Settle Assist

Gathered and documented contractor’s invoices and estimates

Managed the claim task from start to finish

Alacrity Solutions

Hail/Wind, March 2023 – April 2023

Liberty Mutual – Dallas

First contact, schedule inspections, provide written response to internal and external customers, discuss plan of action to resolve their concerns, and settle claim

Investigate properties for hail damages, and created estimates outlining repair costs

Gathered and documented contractor’s invoices and estimates

Renfroe

CAT Wind, January 2023 – February 2023

State Farm – California

First contact within 24 hours, scheduled inspections, provided written response to internal and external customers. I discussed a plan of action to resolve their concerns and settle claims.

Investigate properties with contractors. Created estimates outlining repair costs in Xactimate for State Farm.

Effectively handled difficult calls from NI, and contractors

Inspected commercial properties and addressed concerns

Rope and Harness assignment

TheBest Claims Solutions

CAT Hurricane, December 2022 – January 2023

UPC – Florida

Making 1st attempt to NI to introduce myself, and provide direct contact information

Reviewed the Field Adjusters reports

Gathered and documented contractor’s invoices and estimates

Updated the NI of the claim status, followed up on the promised date, and settled

Determined coverage based on policy limits

Managed the claim task from start to finish

Pilot Catastrophe

CAT Hurricane, October 2022 – November 2022

All-State - Florida

First contact within 24 hours, scheduled inspections, provided written response to internal and external customers. I discussed a plan of action to resolve their concerns and settle claims.

Investigate properties with NI and contractors. Created estimates outlining repair costs in Xactimate.

Gathered and documented contractor’s invoices and estimates

Inspected commercial properties and addressed concerns.

Handled Large loss claims that totaled policy limits

Managed the claim task from start to finish

Renfroe

CAT Hail/Wind, July 2022 – September 2022

State Farm – Chicago

First contact within 24 hours, scheduled inspections, provided written response to internal and external customers. I discussed a plan of action to resolve their concerns and settle claims.

Investigate properties with contractors and Public Adjusters. Created estimates outlining repair costs in Xactimate for State Farm.

Effectively handled difficult calls from NI, Public Adjusters, and contractors

Inspected commercial properties and addressed concerns.

Rope and Harness assignment

Renfroe

CAT Hail/Wind/Farm and Crops, June 2022 – July 2022

State Farm - Minnesota

Contacted the Insured with-in 24 hours to schedule an inspection. Confirm the storm damage and updated the claim notes.

Investigate properties for wind/hail damages. Created estimates outlining repair costs in Xactimate.

Gathered and documented contractor’s invoices and estimates

Handled large loss claims, researched coverage and premium options, and provided the clients with the best coverage available.

Created estimates for farm and crops

Rope and Harness assignment

Alacrity Solutions

CAT Hail /Wind, May 2022 – June 2022

Stillwater/USAA - Iowa

Contacted the Insured with-in 24 hours to schedule an inspection. Confirm the storm damage and updated the claim notes.

Investigate properties for wind/hail damages. Created estimates outlining repair costs in Xactimate.

Gathered and documented contractor’s invoices and estimates

Alacrity Solutions

CAT Field Adjuster, March 2022 – April 2022

Liberty Mutual – Dallas

First contact, schedule inspections, provide written response to internal and external customers, discuss plan of action to resolve their concerns, and settle claim

Investigate properties for wind damages, and created estimates outlining repair costs

Gathered and documented contractor’s invoices and estimates

Alacrity Solutions

CAT Field Adjuster, December 2021 – January 2022

Liberty Mutual – Colorado

Investigate properties for freeze and sewage back up. Created estimates outlining repair costs in Symbility.

Gathered and documented contractor’s invoices and estimates

Pilot

CAT Hurricane Field Adjuster, Oct. 2021 –Nov 2021

All-State Property Claims – Louisiana

Claim owner on every claim.

Investigate properties for wind/water damages. Created estimates by using settle assist. I completed the estimates in Xactimate.

Handled Large loss hurricane claims

Created footprints prior to paying policy limits

Authority to settle in the field

Alacrity Solutions

CAT Field Adjuster, July 2021 – September 2021

USAA Property Claims - Arizona

First contact, schedule inspections, provide written response to internal and external customers, discuss plan of action to resolve their concerns, and settle claim

Investigate properties for wind/hail damages, and created estimates outlining repair costs

Gathered and documented contractor’s invoices and estimates

Efficiently handled high case water claims with accuracy and care

Handle large loss claims from cradle to grave

Alacrity Solutions

CAT Field Adjuster, May 2021 – July2021

Liberty Mutual – Fort Worth

First contact, schedule inspections, provide written response to internal and external customers, discuss plan of action to resolve their concerns, and settle claim

Investigate properties for wind/hail damages, and created estimates outlining repair costs

Gathered and documented contractor’s invoices and estimates

Alacrity Solutions

CAT Field Adjuster, February 2021 – April 2021

Liberty Mutual – Dallas

Investigate properties for freeze and sewage back up. Created estimates outlining repair costs in Symbility

Efficiently handled high case water claims with accuracy and care

Handled Large loss claims

Gathered and documented contractor’s invoices and estimates

EDUCATION

Issa Certified,

Fitness Trainer

August 15, 2019

Dallas, TX

Licensed Adjuster

Property & Casualty

April 8, 2019

Dallas, TX

Diploma ATI Career Training Center

June 15, 2011

Dallas, TX

Associate of Arts in Business Management

Kilgore College

Kilgore, TX

ADDITIONAL SKILLS

Over 14 years of Sales and Management experience

Proficient in Microsoft Office Products

Budget Analysis

Strong verbal and written communication skills

Ability to write and create visual aids for training and development

Excellent attention to detail

Ability to analyze and interpret information to solve problems

Ability to work to tight deadlines and under pressure

Can work well individually or as part of a team

Contact this candidate