Home: 303-***-**** (landline)

Janeil Byrne Cell: 720-***-****

** ***** ****** ****** *****: ad2qec@r.postjobfree.com

Denver, CO 80219 PayPal: ad2qec@r.postjobfree.com

PROFESSIONAL EXPERIENCE

Customer Service Rep, Remote, WSOL – Dallas, Texas July 2023 - Present

Answering inbound calls on what they call “opportunities” for variety of their clients to include taking orders for products and services, answering callers’ questions, checking on previously placed orders and billing questions. Requires using multiple web-based programs concurrently at the same time. Performing great deal of data entry.

Transcriptionist, Speechpad – Denver, Colorado Feb. 2013 - Present

Performing raw transcription work of dictation and editing for clarity for various clients in general, business, some medical, and some legal documents. Types of audio files transcribed from include digital audio (MP2, MP3, MP4, Windows Media and .wav) of one-on-one interviews, including from insurance claims industry, podcasts, teleseminars, conference calls, sermons, focus groups, presentations, and webcasts, always adhering to strict style formatting and other style guidelines. Consistently working with FTP site for accessing and uploading audio files. Met strict time deadlines for turning back in completed and proofread work using Express Scribe and other software.

Transcriptionist, Rev – Denver, Colorado Aug. 2013 - Sept. 2016

Performing raw transcription work of dictation and editing on numerous types of audio files adhering to strict formatting and other style guidelines under strict time deadlines. Experience in producing strict, clean, and edited verbatim formats and edited for clarity format.

Lead Sales Specialist, ASM, Advantage Sales Marketing – Denver, Colorado Aug. 2007- March 2013

Conducting in-store product demonstrations for Advantage Sales Marketing of various products in grocery and general merchandise departments to educate consumers about existing and newly launched products. Responsible for all set-up, breakdown, clean-up and sanitization of large cart, all appliances and cutlery used. Entering internet call reports of 15-20 questions by strict deadline after each event about consumer’s reactions, numbers reached with sampling and noting questions asked by them. Establishing and maintaining outstanding rapport with key store personnel, including head store managers and department managers. Checking on stock of products for upcoming demos and working with department managers to ensure in advance items would be in stock for upcoming demos.

Customer Service Rep., West at Home – Denver, Colorado Aug. 2007 - March 2016

Answering inbound calls on what they call “skills” for variety of their clients to include taking orders for products and services, answering callers’ questions, checking on previously placed orders and billing questions. Requires using multiple web-based programs concurrently at the same time. Performing great deal of data entry.

Self-Employed Independent Contractor – Denver, Colorado Sept. 2006 - June 2007

Provided free-lance contract legal and non-legal secretarial, transcription, administrative assistant and basic bookkeeping assistance to businesses with backups in their workload or needing assistance on special projects. Majority of work was performed out of my home-based office. Remainder of work was done on-site at their business location. Preparation of legal pleadings, deposition summaries, formal correspondence, court docketing and business incorporation documents. Good knowledge of legal citations.

Resume of Janeil L. Byrne

Page Two

Legal Secretary/Word Processor, Execustaff – Denver, Colorado Sept. 1994 – Sept. 2006

Performing civil legal secretarial, word processing and database maintenance services on assignments of varying length, majority lasting three to six months. Experience in areas of law included but was not limited to family, environmental, bankruptcy, contractual, transaction, workers’ compensation, labor, insurance defense, building developers/contractors and real estate. Preparing standard correspondence and interoffice and file memos, pleadings, exhibits, jury instructions and deposition summaries. Docketing pleading files and organizing medical records. Communicating with clients and opposing counsels of record and their staff and multiple county and state courts.

Full-time Student, Metro State College – Denver, Colorado June 1991- Aug. 1994

Took on various part-time positions of salesclerk and publications delivery to allow for flexibility of scheduling of classes.

Kelly Services – Denver, Colorado August 1976 -June 1989

Assignments of varying length in secretarial and administrative assistant capacities in different types of business offices, including, legal, financial and city and state agencies.

PROFESSIONAL BUSINESS SKILLS

Average typing speed 85 wpm hard copy; transcription speed 85 wpm; thorough proficiency in operations of Windows XP, MS Word 2013, MS Office Suite, Word Perfect 8 and Adobe Acrobat; working knowledge of Excel, QuickBooks, Tabs and Peachtree; familiarity with PowerPoint.

Strong time management skills; exceptional abilities to maintain immaculate attention to details; perform well under pressure while maintaining attention to detail and accuracy; outstanding ability to manage multiple projects simultaneously and organize time and resources to meet deadlines in timely manner; outstanding written, verbal, web-based and interpersonal communication skills to efficiently and expeditiously accomplish tasks; work equally well in conjunction with others in true team spirit or independently; motivated self-starter with strong work ethic.

Expertise in using all internet functions including email functions, downloading, uploading and transcribing of audio files using Express Scribe and FTP software and Infinity foot pedal; computer-based e-faxing and voice mail capabilities; quick learner of new software applications and programs; consistently hard worker committed to honesty, integrity, self-improvement, and self-reliance.

EDUCATION AND BUSINESS LICENSES

Diploma, Abraham Lincoln High School, Denver, Colorado 1974 GPA 3.8/4.0

B.A. Biology, Metro State College, Denver, Colorado 1994 GPA 3.6/4.0

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