Harley Wylie

Determined, reliable, learns fast and ready for anything thrown my way.

Fulton, NY 13069

ad2qd2@r.postjobfree.com

+1-315-***-****

Authorized to work in the US for any employer

Work Experience

CSR - Customer Service Representative

eSolutions, Inc. - Fulton, NY

May 2022 to March 2023

Inbound and outbound customer support rep. Assistance with ordering and /or helping patient’s set up there home monitoring systems for there pacemaker and or defibrillators. Answer any questions and give correct information about the product, use, set up, troubleshooting, any needed accessories anything the patient may need. All over the phone. Remotely from home. Food Champion

Taco Bell - Fulton, NY

July 2020 to April 2021

Taking orders, making customers orders, making sure everything is correct especially if customized. Cleaning. Prep, stock, inventory, limited supervisory responsibilities, orders Deli Clerk

Price Chopper Supermarkets - Fulton, NY

August 2009 to May 2013

Customer service

Prep, cook and serve food.. like pizza, subs, chicken Slice and prep deli meats and cheese

Housekeeping Aide

Best Western Hancock- syracuse airport inn - Syracuse, NY July 2009 to February 2012

I worked at best western as a housekeeper.my job was to wipe, clean and disinfect several rooms a day.. and I worked alone on my list of rooms I would be assigned and get them done as fast and as thorough as possible. Including changing bed linens and making the bed, wiping down and disinfecting all the surfaces and vacuuming every room and stocking the room with whatever it would need. And make sure it is 110% ready for the next occupants and have my whole list of anywhere between 10-20 rooms before 10 am.. Temporary Worker

Birds Eye Foods - Fulton, NY

January 2008 to January 2011

Worked temporarily on and off for three years inside the factory. Running different machines Education

High school diploma

G Ray Bodley High School - Fulton, NY

September 2006 to June 2010

Skills

• Cleaning Experience

• Cooking

• Food Preparation

• Food Safety

• Food Service

• Kitchen Experience

• Meat Cutting

• Packaging

• Food Handling

• Produce Experience

• Meal Preparation

• Home Care

• Laundry

• Food Production

• Caregiving

• Serving Experience

• Restaurant Experience

• Microsoft Word

• Communications

• Customer Service

• Hotel experience

• Sales

• English

• Cashiering

• Microsoft Access

• Microsoft Powerpoint

• Kitchen Management Experience

• Shift Management

• Guest Services

• Retail sales

• Customer support

• Sales

• Microsoft Office

• Sales

• Retail

• Customer support

• Customer service

• Customer support

• Communication skills

• Typing

• Negotiation

• Microsoft Excel

• Computer skills

• Phone etiquette

• Typing

• Customer service

• Salesforce

• CRM software

• Google Docs

• Clerical experience

• Sales

• Technical support

• Zendesk

• Telemarketing

• Cold calling

• Order entry

• Negotiation

• HIPAA

• Direct sales

• Live chat

• Customer relationship management

• Mobile devices

• Google Suite

• Conflict management

• Cash register

• Inside sales

• Upselling

• Outbound sales

• Computer hardware

• Mentoring

• Order fulfillment

• Operating systems

• SaaS

• Help desk

• Software troubleshooting

• Microsoft Access

• Application support

• Telecommunication

• Accounts receivable

• Citrix

• Presentation skills

• Analysis skills

• Problem management

• Serving

• Training & development

• Leadership

• B2B sales

• Outside sales

• Account management

• Retail sales

• Heavy lifting

• Supervising experience

• Food handling

• iOS

• Mobile applications

• IT support

• VoIP

• IT

• Epic

• Continuous improvement

• Authentication

• Medical terminology

• Accounting

• Workday

• Android

• SharePoint

• Computer Networking

• Microsoft Windows

Certifications and Licenses

Food Handler Certification

Driver's License

June 2023 to January 2033

Assessments

Customer service — Proficient

March 2022

Identifying and resolving common customer issues

Full results: Proficient

Customer focus & orientation — Proficient

March 2022

Responding to customer situations with sensitivity Full results: Proficient

Administrative assistant/receptionist — Proficient April 2022

Using basic scheduling and organizational skills in an office setting Full results: Proficient

Sales skills — Proficient

March 2022

Influencing and negotiating with customers

Full results: Proficient

Work style: Reliability — Proficient

April 2022

Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient

Retail customer service — Proficient

March 2022

Responding to customer situations in a retail setting Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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