JoNeice Johnson

CSR

Dallas, TX *****

ad2qay@r.postjobfree.com

+1-945-***-****

To obtain a customer service position with a company that will foster the use of my customer service skills. Motivated

leader with strong organizational and prioritization abilities. Handles tasks with accurately and efficiency.

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Equipment Operator

Ulta Beauty Distribution Warehouse - Dallas, TX

September 2022 to Present

• Equipment operators also perform material handler duties, packing, moving and stacking boxes. Machinery includes standup forklifts, order selectors, reach trucks, powered pallet jacks and dock stockers.

• Tasks are most typically completed through the use of an RF scanner.

• I accomplish all of these goals by:Operating powered industrial trucks (PIT) as listed above.

• Performing daily checks on equipment prior to operating.

• Following all safety guidelines to ensure a safe working environment, including: hazard recognition, housekeeping, accident and near miss reporting, proper use of all safety equipment and procedures and adherence to all safety rules.

• Reporting faulty equipment, damage to company property including racks, and other safety hazards to supervisor.

• Accurately picking/packing orders using established work practices.

• Restocking picking bins Accurately sorting, counting and receiving all merchandise.

• Safely moving product to and from pallet racks with powered material handling equipment.

• Safely working with conveyors to accurately build pallets of cartons for shipmentLoading/unloading trucks.

• Organizing warehouse storage space effectively.

• Adhering to all safety, quality and production standards Using a scanner to direct work (pick, pack, receive, move)Using hands and fingers to handle, or feel; repeatedly reaching overhead with hands and arms to accomplish tasks; using hearing to listen for safety hazards and instructions .

• Safely lifting and/or moving boxes, product or equipment weighing up to 50 pounds repeatedlyConsistently lifting, bending, standing, walking, stooping and kneeling; occasionally crouching, crawling and climbing stairs during an 8-hour or 10-hour shift and during extended overtime shifts, as needed Using close vision, distance vision, peripheral vision and depth perception while performing warehouse functions.

• Following instructions quickly, safely and accurately.

• Working effectively in a team environmentEffectively communicating and understanding basic written/ oral instructions; reading and interpreting documents such as safety rules and operating/maintenance instructions and procedure manuals in English.

• Demonstrating flexibility in daily task assignments and performing other general warehouse tasks. Amazon Fulfillment Associate

Amazon.com - Dallas, TX

August 2021 to May 2022

• Packing products and items to be shipped out to customers in a timely matter.

• Scanning each item to make sure it is in the correct boxing.

• Placing bubble wrap in box as needed to protect the item.

• Making sure it the correct item being packed and the quantity is also correct. Vax Hotline Advisor

Kforce Professional Staffing & Solutions/ Maximus - Irving, TX March 2021 to July 2021

• Answering Covid 19 concerns on vaccines

• Providing accurate information directly from CDC.

• Probing asking questions providing patients with regularly updated information from CDC

• Using CRM/ Genesys's, Microsoft Teams systems to document calls.

• Showing empathy providing options of pharmacies and Lyft for patients to take the vaccines. Loan Advisor

Great Lakes Educational Loan Services, Inc. - Plano, TX October 2018 to March 2021

• Advise borrowers of loan options.

• Explain loan agreements and plans.

• Answer 150+calls daily.

• Provide empathetic assistance due to life issues. CSR - Customer Service Representative/ Guest Resolution Pridestaff/Signet Jewelers - Coppell, TX

January 2018 to August 2018

01/2018-08/2018

● Answer 200+ inbound calls daily

● Solve escalated issues from our client's

● Handle and document all complaints cases

● Provide compassionate customer service daily

● Placing orders and retrieving order status updates for our client's at Zales, Gordon's, People's and Mappings

jewelry stores.

● First point of contact to our client's in Guest resolution. Providing a resolution to all problems and issues per client. SME (Subject Matter Expert)Outbound

CHEWY’S - May, OK

March 2017 to December 2017

Develop and share best practices across the shifts and network

● Create a positive team dynamic that encourages all employees in the fulfillment center to provide feedback and drive

change within the facility, adapt to the ever-changing business, and stay focused on the customer experience

● Utilize the site Warehouse Management System (WMS) to optimize perfect order fulfillment and provide operational

insights to improve WMS effectiveness

● Processed over 500 orders which was directly related in an increase in customer product accuracy Appointing and Authorizing Agent

Maximus - Dallas, TX

May 2015 to March 2016

● Enforced federal, state, local and intermediary specific billing requirements to ensure appropriate authorizations are

completed.

● Notified personnel of missing or incomplete billing requirements to ensure compliance with deadlines and information accuracy, which resulted in a 60% increase in compliance.

● Partnered with medical facilities to lobby for earlier appointments to allow veterans to be seen sooner. Intake Claim Specialist

Medix/Cigna Healthcare - Dallas, TX

December 2014 to May 2015

Analyzed client's eligibility to applying for short and long term disability, FMLA claims.

● Processed FMLA claims and verbal authorization for clients to include handling high inbound call volume

(150 calls

daily).

● Interviewed clients as a data collection method to research client issues, and classified issues in proper tiers.

Microsoft Office CCURE High Jump

Education

Steiner Institute of Esthetics

2016

Certification in Medical Office Specialist

Kaplan University

2009

High school diploma or GED in General Studies

Skyline High School

August 1995 to May 1999

Skills

• Customer Service

• Customer Care

• Call Center

• Customer Support

• CSR

• Order Fulfillment

• Microsoft Excel

• Warehouse Management System

• Social media management

• Warehouse Management

• Human resources

• Recruiting

• Warehouse distribution

• Time management

• Data entry

• English

• Phone etiquette

• Materials Handling

• Data Collection

• Microsoft Office

• Packaging

• Logistics

• RF Scanner

• Shipping & Receiving

• Reach Truck

• Pallet Jack

• Climbing

• Computer Networking

Certifications and Licenses

Forklift Certification

Food Handler Certification

Contact this candidate