Lucinda Cortes

Excellent Customer Service / Enthusiastic; Organized; Fast Learner; and Ready to Work

Long Beach, CA 90804

ad2qat@r.postjobfree.com

+1-562-***-****

Customer Service / Retail / Clerical / Entry Level Position Authorized to work in the US for any employer

Work Experience

Dishwasher

Bo Beau Kitchen and roof tap - Long Beach, CA

March 2018 to October 2022

• Dishwasher: wash dishes in industrial dishwasher machine and hand wash pots and pans. Pick up dishes from the line regularly.

• Restock clean dishes; glasses; silverware; pots and pans.

• Assist chef and management with various task in the restaurant. Store excess dishes; wrap and store special event platters and utensils.

• Clean kitchen at end of shift; throw out trash; sweep and mop floor; shine stainless steel.

Retail Sales Associate

Raindance - Shoreline Village LB, California

August 2021 to September 2022

• Open store / close store: count and open cash register, count and balance cash register to close.

• Greet customers with a smile and verbally welcome them in the store. Provide kind and friendly customer service to all customers. Assist customers on sales floor. Offer additional items that may complement their items of interest.

• Cashier: assist customers at register with their purchase. Take cash; debit or credit card; gift card or apple pay for payment while inviting all customers to return and visit our store again in the future.

• While assisting and working the sales floor I stay alert and aware of my surroundings at all times which I find to be helpful with loss prevention.

• When not assisting customers I keep busy by cleaning, organizing, restocking and pricing new merchandise.

• I enjoy meeting new people from everywhere and assisting them with their purchase and needs. I give my all to find what they are looking for and if item is not available I will suggest an alternative or similar item.

• I do my best to make their experience at our store location pleasant and satisfying by providing excellent customer service in everyway everyday.

EMBROIDERY MACHINE OPERATOR / CASHIER

Soccer City - Long Beach, CA

June 2015 to April 2018

Previously employed with original owner : May 1997 - June 2000 Greet customers with pleasant and friendly customer service.

• Take custom embroidery orders on various items

• Hoop garments in requested location of design and or items to be embroidered

• Apply thread to machine as needed per embroidery job

• Trim completed embroidery of excess thread and jump stitches. Trim backing from embroidered items.

• Complete embroidery orders in expected time frame by dead line .

• Count to verify garment / embroidered items are correct with order. Fold and pack order for pick up or for shipping.

• Cashier to check out customers for their embroidery service and also for soccer retail items purchased.

• Worked on Brother single head machine, 3 head machine. Started training on Baraudan embroidery machine at Name your Game when hired there after Soccer City closed and went out of business.

Supervisor / Job Coach

LINCOLN TRAINING CENTER - Barstow, CA

March 2014 to April 2015

Supervise clients - Specialize in assisting individual adults with disabilities

• Provide one - on - one and group training tailored to the needs of our clients.

• Complete first time and continual job analysis to identify duties developing a plan on how to best train staff work with less supervision. Give them instructions to complete a task on their own to allow them to develop a sense of independence.

• Advocate for the employee advising of disability awareness - building job adaptations, social support, problem - solving and including the development of natural supports to allow employee less direct involvement from supervisor.

• Mentor employees on career development, professional goals and long-term workplace success strategies.

• Motivate employees to increase work skills and their ability to move forward in their profession.

• Responsible to teach clients to accurately carry out job duties. Advise them to give attention to detail and follow given instructions to stay safe and responsible in the work enviornment.

• Train clients in specific job duties at rest area /maintain and service rest area property including:

• Clean restrooms: Scrub toilets; Clean sinks and mirrors; Replace toilet tissue, paper towels and hand soap as needed; Sweep and Mop floors; Change trash bags

• Trash pick up trash on premises in parking lot and pet areas ; Dispose of full trash bags to dumpster

• Landscaping: pull weeds; Tree Wells; Rake; Set rocks around building; Water trees

• Sweep rest area grounds; Scrub bird poop off sidewalks; Clean picnic tables; Wipe down display cases. As a job coach I felt it was important and my duty to work along side my clients as a way of showing team work so they learn to work with others when needed to get a job done.

• Mix chemicals according to dilution measurements

• Complete client weekly / monthly status reports; complete daily attendance sheets.

Supervisor / Job Coach

B.E.S.T. Opportunities Inc - Barstow, CA

January 2009 to March 2014

Supervise clients - Specialize in assisting individual adults with disabilities

• Provide one - on - one and group training tailored to the needs of our clients. Complete weekly/ monthly status reports for individual clients documenting successes and incapabilaties, as well as daily behavioral status.

• Complete first time and continual job analysis to identify duties developing a plan on how to best train clients to work with less supervision.

• Advocate for the employee advising of disability awareness building job adaptations, social support, problem - solving and including the development of natural supports to allow employee / clients to learn involvement with others; team work; and also independents.

• Mentor employees on career development, professional goals and long-term workplace success strategies.

• Motivate employees to increase work skills and their ability to move forward in their profession. Having knowledge of the daily work task to eventually complete the task without being told step by step. While still supervised but done independently.

• Train clients to accurately carry out specific job duties at rest area / Maintain and service rest area in a timely manner to accommodate rest area customers.

Data Entry / Customer Service

Bel Aire Bridal Manufacturing Co C/O Spherion - Torrance, CA February 2008 to April 2008

Delivered Excellent Customer Service

* Attract potential customers having knowledge of product and service; suggest information about like items

* I succeeded to resolve issues with products and service problems including: Clarifying customer complaints; determine cause of problems; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

* Prepare product or service reports by collecting and analyzing customer information including: open and maintain customer accounts by recording and updating account information.

* Use fax machine; Industrial copy machine; Print return shipping labels on UPS computer shipping program; Printer.

* File invoices; Take phone orders; fax orders; Verify client account number and status of account is current and updated with proper company order requirements.

* Contributed to excellent customer service in the following ways: Answer client questions on merchandise and pending orders; Check stock availability in warehouse; Process returns for items that are damaged or sent incorrectly; Issue RA# and a UPS return shipping label when approved.

* Data entry - Enter orders into the computer in detail from the original company order form; Note the assigned reg. number and account payment terms on entered orders for accounting department to reference.

* Answer phones: Providing excellent customer service with a smile in my voice, to deliver the same personable service over the phone as we would face to face.

Sales Associate / Retail

Sears - Del Amo Fashion Center - Torrance, CA

October 2007 to December 2007

Greet customers with Positive Demeanor

* Answered questions from and provided information to customers about merchandise for sale helping them locate merchandise or find suitable alternatives.

* Provided honest and positive feedback to customers regarding the best products that fit the customers expectations.

* Handling sales transactions, which may include operating cash registers.

* Keeping the work environment neat and clean. Ensuring that all products or merchandise are placed in their respective areas and replenished as needed.

* Actively engaged in developing more effective customer service skills and maintaining an enthusiastic and upbeat personality.

* Being knowledgeable about the benefits and uses of each product.

* Communicating with managers regarding customer concerns and employee matters; Participating in periodic team meetings

Office Manager / Customer Service

SYMA Digitizing & Embroidery - Signal Hill, CA

September 2004 to December 2007

Manage office task while providing excellent Customer Service to all customers

• Provides historical reference by defining procedures for retention, protection, retrieval, transfer, and disposal of records. Reference and access previous embroidery orders to process repeat orders.

• Maintains office efficiency by planning and implementing office systems, layouts, and equipment procurement.

• Designs and implements office policies by establishing standards and procedures; measuring results against standards; making necessary adjustments.

• Completes operational requirements by scheduling and assigning employees; following up on work results.

• Keeps management informed by reviewing and analyzing special reports; summarizing information; identifying trends.

• Maintains company accounts using QuickBooks software; Invoices embroidery Purchase orders upon order completion.

• Accounts Payable / Receivable.

• Managed and obtained payment for services rendered on 30 day net invoices. Achieved high company recourse in collections by building and gaining a trusting clientele.

• Maintain and purchased all necessary product and materials keeping it a well established and organized place of business.

• Maintains warehouse staff job results by setting up embroidery designs to data disc with documentation for embroidery machine operator also by planning, monitoring, and appraising job results.

• Maintains professional and technical knowledge by reviewing professional publications; establishing personal networks; participating in professional societies.

• Achieves financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions. Contributes to team effort by accomplishing related results as needed.

• Maintains office services by organizing office operations and procedures; preparing payroll; controlling correspondence; designing filing systems; reviewing and approving supply requisitions; assigning and monitoring clerical functions.

Cashier / Sales

True Value Hardware - G. S. A Supply - Long Beach, CA December 1995 to April 2005

Deliver Excellent Customer Service with a smile and Positive Attitude

* Cashier: Check out customers at cash register; Take customer return items; Balance cash register

* Enter Commercial Account credit and purchase orders

* Sales - Assist customers on sales floor

* Receiving - Warehouse; Shelving new stock

* Inventory Control: physically count department items

* Adjust all store department inventory in computer

* Run inventory reports weekly

Team Leader/Sales Associate

The Paradies Shops - Tucson International Airport -

Tucson, AZ

January 2004 to September 2004

Sales Associate:

* Tend to airport clients on sales floor

* Cashier: Balance cash register; Answer phones; Greet clients; Straighten shelves and clothing racks; Meet sales quota for the day

Team Leader - Supervisor:

* Open stores - Supervise 4 - 5 Airport gift shops and 4 - 5 employees

* Assign cash registers; Audit and count cash vault; Fill change orders.

* Fill newspaper stands

* Pull merchandise from airport warehouse for associates to re - stock store shelves, tables and racks.

* Covered Register / Store for associates lunches and breaks

* Audit and balance cash registers at end of shift; Pull cash to vault

* Close stores at the end of the night or manage and close out associates at end of shifts

* Always kept store in order for the comfort and interest of the clients; made sure every client left our location 100% satisfied and happy

Education

High School Diploma

Will J. Reed High School - Long Beach, CA

Skills

• CUSTOMER SERVICE (10+ years)

• DATA ENTRY

• SCANNER

• EMBROIDERY

• SEWING MACHINE

• RETAIL (10+ years)

• QUICKBOOKS

• BANKING OPERATIONS (6 years)

• OPERATIONS

• WAITRESS

• FOOD SERVER

• MICROSOFT WORD

• WORD

• NCR

• MAINTENANCE

• WAREHOUSE

• MANUFACTURING

• CASHIER / CASH HANDLING (10+ years)

• Accounts receivable

• Accounts payable

• Office manager experience (3 years)

• Restaurant experience (10+ years)

• Order Entry

• Pricing

• Training & Development

Certifications and Licenses

driver's license

Additional Information

I look forward to having the opportunity to become a part of your company. It would be great to be able to use my skills and assist in achieving your business goals. I am ready and willing to work hard to assist in building and accomplishing all that your company strives for and more. I am very motivated and have a positive attitude. I am a team player as well as a self starter, able to work with minimum or no supervision if or when necessary. I am able to multitask and keep a well organized work area. I work well with others and willing to work in all areas of business to assist with completing all job task and meet expected deadlines.

Contact this candidate