PROFESSIONAL SUMMARY

SKILLS

JACQUELINE

BELL

J

**** **** ***** ******, **** Covina, CA 91791, 626-***-****, ad2q6o@r.postjobfree.com Highly enthusiastic customer service professional with 5+ year's client interface experience. Dedicated and motivated to maintain customer satisfaction and contribute to company success. Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty. Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette. Data Entry specialist adept at developing and maintaining databases. Trained in 10-key and skilled at creating effective organizational and filing systems. Strong organizational skills

Adaptive team player

Active listening skills

Telecommunication skills

Courteous demeanor

Opening/closing procedures

Energetic work attitude

Microsoft Office proficiency

Inventory control familiarity

Computer-savvy

Telecommunication skills

Advanced clerical knowledge

Multi-line phone proficiency

Filing and data archiving

Microsoft Excel knowledge

Cash handling

Client and vendor relations

Customer service Detail oriented Documentation and reporting Inventory management Issue resolution Dependable

Attention to detail

EXPERIENCE

Executive Admin/Accounts Payable December 2018 - Current SAS Restaurant Ventures Inc. Rancho Cucamonga, CA Primary point of contact for internal and external constituencies on all matters Schedule and coordinate travel, lodging, and meals for CEO, COO, DOO and DM's. Collect mail each day

Process Invoices, Pay vendors, rents and utilities. Fulfilled administrative duties, including: completing and filing paperwork, directing a multi-line phone and setting appointments.

Effectively communicated with other employees and upper management to ensure complete care of customers. Acknowledged customer issues and resolved their problems quickly and efficiently. B

Reconciling American Express card, bank accounts, P&L's, GL's, Financial statements and more. Office Manager August 2015 - November 2018

WellsFargo Home Mortgage Whittier, California

CSR 3 Provide administrative support to the Branch Manager(s) which includes: Office Maintenance: Maintain office equipment, ordering of office supplies, safety compliance (fire safety, earthquake safety, etc.), sorting and distribution of mail and other packages.

Customer Service: Greet customers and other visitors to the office, answer general administrative inquiries, and direct incoming calls as appropriate.

Create email or other general correspondence as necessary. Sales Meeting Support: Perform all clerical support in providing meeting materials, organizing, preparing meeting meals and other details surrounding the meeting. Accounting Functions: Perform clerical accounts payable, trust accounting, check requests, credit card refunds, deposit of checks, GL review, and corporate credit card administration. Perform general clerical duties such as managing calendars, scheduling travel arrangements as appropriate, creating or editing correspondence, making photo copies, and other such duties. Purchasing of supplies and sales meeting materials in a cost-effective manner. Reporting Functions: Generate (or pull) reports with the intention of reviewing reports that include: Projections, OMS, SCP Reports, Reg.

B, HMDA, Applications to MAP, JSC' s, Expiring Locks, On-boarding/Off-boarding: Distribute and/or collect equipment and other Wells Fargo property.

Ensure startup of all systems for new hires in accordance with Area defined on boarding process. Ensure the return of property and equipment meets deadlines and follows the Area defined off boarding process.

Training: Complete all ART/AFQ/Customer Service required training, Track annual required training completions of branch members.

Sr. Associate November 2013 - May 2015

Ricoh USA Tempe, Arizona, USA

Placing service requests as well as escalating SR's and Debriefing technician calls when their edge is down. Placing supply orders for customers as well as tracking orders, taking payments by credit cards, PO numbers and invoicing.

Peer training for new hires Transferring calls to correct extension and departments and Sending and receiving corresponding emails with customers and management. Training to take Order Management calls to become a specialist. Shipping May 2008 - February 2013

Exel Logiistics Lockbourne, Ohio

Shipping medical parts to doctors offices and hospitals around the world. Selected products for specific routes according to pick sheets. Processed customs duties and fees quickly to release international shipments. Oversaw special orders and after-hours, urgent shipping jobs. Unloaded, picked, staged and loaded products for shipping. EDUCATION

Operated RED PRAIRIE and LOGIC shipping system efficiently and accurately. Resolved service issues in a timely manner, including coordinating and processing returns. Oversaw warehousing and storage practices and housekeeping. Worked at a rapid pace to meet tight deadlines.

Verified and recorded the count and condition of cargo received. Operated powered lift trucks, floor sweepers, pallet jacks and forklift's safely, with a 0% incident rate. Alliance Data Columbus, OH July 2005 - June 2006 Demonstrated mastery of customer service call script within specified timeframes. Provided accurate and appropriate information in response to customer inquiries. Developed effective relationships with all call center departments through clear communication. Built customer loyalty by placing follow-up calls for customers who reported product issues. Verified that information in the computer system was up-to-date and accurate. Diploma January 2006

Technology Education College, Columbus, Ohio, US

GPA: 5

Diploma January 2006

Kaplan College, Technology Education College, Columbus, Ohio, US Medical Practice Management Associate of Science Learning all skills to be in the management part of the medical field. Coursework in Business Administration, Healthcare Management, Physics and Psychology, Epidemiology and Health Behavior and Social Change Theory . Verified that information in the computer system was up-to-date and accurate. GPA: 5

Clinical Chemistry and Microbiology, Coursework in Medical Laboratory Technology Clinical Chemistry and Microbiology, Coursework in Medical Laboratory Technology Kaplan College, Columbus, Ohio, US

Medical Practice Management Associate of Science Learning all skills to be in the management part of the medical field. Coursework in Business Administration. Coursework in Healthcare Management. Coursework in Physics and Psychology. Coursework in Epidemiology and Health Behavior and Social Change Theory.

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