Jamal E. Freeman

Pine Hill, NJ ad2q5z@r.postjobfree.com 856-***-****

Customer Success Leadership Client Retention

Driven professional with experience in delivering quality customer experiences and driving lead generation. Focused on improving sales opportunities by leading projects to improve market penetration and identifying areas for procedural improvements, increasing client satisfaction and loyalty. Proven results in setting standards by exceeding sales targets and building relationships though product support and providing solutions aligning to unique clients’ needs.

Technical Skills: CRM Office 365 salesloft

Account Management

Creative Solutions

Marketing

Consumer Sales

Customer Experience

Performance Metrics

Process Improvements

Relationship Building

Client Engagement

Customer Retention

Leadership

Outreach

PROFESSIONAL EXPERIENCE

Area Assistant Sales Manager, Strategic Sales Retention April 2019 – October 2022

Comcast (Contracted through Bullock Tech, LLC

Secured customer commitments to new and current customer service upgrades by leveraging industry and product knowledge to tailor packages to clients’ needs, driving an increase in revenue and ranking within the top 30% among the sales team for over 2 years.

Solidified the company position within the market by spearheading initiative to increase sales within the streaming product line offered in partnership with our sister company NBC, realizing a 4.5% improvement customer signup and exceeding organization sales targets by 1%.

I conducted thorough and comprehensive research on potential prospects, utilizing our proprietary sales tools to effectively reach out and convert leads into valuable clients.

Senior Business Development Executive key Accounts June 2016 – February 2019

Comcast Business

I skillfully negotiated deals, drafted contracts, and collaborated with cross-functional teams to drive successful business outcomes. Additionally, I fostered strong relationships with key enterprise account clients Employing a strategic approach, I leverage phone calls, emails, and various online communication channels to establish and cultivate strong relationships with both new prospects and existing clients.

•I meticulously follow up on these leads, consistently delivering pertinent and compelling information to capture their interest.

Customer Experience Manager March 2008 – July 2014

Aramark Sports and Entertainment

· Employed strategic methods to ensure prompt and successful delivery of customer solutions by collaborating with operational teams to analyze trends in customer complaints and implementing effective policies and procedures to mitigate potential issues, thereby enhancing customer satisfaction and retention.

· Proactively pursued leads, securing sales and fostering enduring relationships through proficient account management. Collaborated closely with various departments to ensure seamless execution of service requests.

· Upheld data integrity by meticulously managing and maintaining accurate client database entries.

TRAININGS

Advanced Business Development Communication and Negotiation May 2022

National Association Of State Boards Of Accountancy

Inbound Marketing Optimization and Sales January 2023

HubSpot Academy

Digital Leadership in Business December 2022

SimpliLearn

Media Training Worldwide TJ Walker November 2023

Complete Leadership Mastery Course

University Of Maryland September 2023

Certificate Fundamentals Of Sales Technology

Course Careers December 2023

Certificate Of Sales Technology

EDUCATION

Bachelor of Arts, Criminal Justice

Colorado Technical University

September 2010- January 2013

Associate, Marketing and Sales

University of Phoenix

August 2014-May 2016

Contact this candidate